Cisco 7821 - Two-Line IP Phone Quick Reference
Overview
- Handset light strip – Indicates an incoming call (flashing red) or voicemail message (solid red).
- Phone screen – Displays status, feature and call information.
- Programmable Line and Feature buttons
Solid green: Active call.
Flashing green: Held call.
Flashing amber: Incoming call.
Solid red: Shared line in use. - Softkey buttons – Engages the associated feature in the display.
- Navigation pad and Select button – Like a cursor, used to scroll through menus and highlight active calls and features.
While on-hook, pressing the up option displays your Recent call list and pressing the down option displays your programmed Speed Dials. - Hold – Places a call on hold and retrieves a held call.
- Conference – Initiates a conference call.
- Transfer – Initiates a call transfer.
- Speakerphone – Activates (solid green) and deactivates the speakerphone.
- Headset – Activates (solid green) and deactivates the user-provided headset.
- Mute – Deactivates (solid red) and reactivates the microphone.
- Keypad – Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered.
- Volume – Adjusts the phone's ringer volume while on-hook and the handset, speakerphone and headset volumes while off-hook.
- Contacts – Personal and Corporate Directory look-up access.
- Applications – Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, Headset sidetone, and Backlight), Accessories (configure analog headset), and Extension Mobility (only if configured).
- Messages – Auto-dial access to voicemail.
- Handset – Phone Handset.
PLACING CALLS
To place a call:
- Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the New Call softkey or
Press a line button - Dial the number
To place a second call on the same line:
- Press the Hold button
- Press the New Call softkey
- Dial the number
To call an extension number:
- Dial the 5-digit extension number
To call the Receptionist:
To call an external telephone number:
- Dial 9 + 1 + telephone number
To call Emergency Services:
To redial the last number called:
To place a speed dial call:
- While on-hook, enter the speed dial code
- Press the SpeedDial softkey
ANSWERING CALLS
To answer an incoming call:
- Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the Answer softkey or
Press the flashing line button
To answer a second incoming call:
- Press the flashing line button
To answer a call on a shared line:
- Press the flashing line button
CALL PICK UP
To answer a ringing call on a call pickup group members phone:
- Go off-hook
- Press the PickUp softkey
SINGLE NUMBER REACH (SNR)
To activate/deactivate SNR from your desk phone:
- Press the Mobility softkey
- Press the Select softkey to Enable/Disable Mobile Connect
To switch from your desk to your remote phone:
- Press the Mobility softkey
- Press the Select softkey to Send call to Mobile Phone
- Answer your remote phone
To switch from your remote phone to your desk phone:
- Hang up the call on your remote phone
- Press the line button your desk phone
DECLINE
To immediately forward a ringing call to voicemail:
- Press the Decline softkey
ENDING CALLS
To end a call:
- Replace the handset or
Press the Speaker button or
Press the Headset button or
Press the End Call softkey
CALL HOLD
To place a call on hold:
To retrieve a held call:
- Press the Hold button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls on the same line:
- Press the flashing line button
To toggle between three or more held calls on the same line:
- Press the flashing line button
- Navigate to the held call
- Press the Resume softkey
To toggle between held calls on shared lines:
- Press the flashing line button
CALL TRANSFER
To transfer a call:
- Press the Transfer button
- Dial the extension number or
9 + 1 + telephone number* - Option: Announce the caller
- Press the Transfer button or
Transfer softkey or hang up
If no answer or the line is busy:
- Press the Cancel softkey
- Press the Resume softkey or
Press the flashing line button
To toggle between calls:
To transfer two calls on the same line to one another:
- While connected to an active call, press the Transfer button
- Press the flashing line button
- Press the Yes softkey to confirm and complete the transfer
To transfer a call to a subscriber's voice mailbox:
- Press the Transfer button
- Dial * + the voice mailbox number
- Press the Transfer button or
Transfer softkey or hang up
CALL PARK
To put a call on hold at one phone and retrieve it at another:
- Press the Park softkey
Note: Displayed park number: 8000X - Hang up
To retrieve a parked call:
- Dial the park number: 8000X
CALL FORWARD ALL CALLS
To immediately forward all your incoming calls to another number:
- While on-hook, press the Fwd All softkey
- Dial the extension number or 9 + 1 + telephone number or
Press the Messages button
To deactivate call forwarding:
- Press the Fwd Off softkey
DO NOT DISTURB
To disable/re-enable the ringer for all incoming calls:
- While on-hook, press the DND softkey
CONFERENCE CALLING
To place up to a 16-way conference call:
- While connected to an active call, press the Conference button
- Dial the next participant
- Option: Announce the conference
- Press the Conference button or Conference softkey
To add additional participants:
To add an incoming caller to an existing call or conference:
- While connected to the incoming call, press the Conference button
- Press the flashing line button
- Press the Yes softkey to confirm and complete the conference
To view conference participants:
- Press the Details softkey
To remove a participant:
- Navigate to the participant to remove
- Press the Remove softkey
CONFERENCE NOW
To dial into the 16-way conference service:
- Dial: (978) 619-5660
- Enter a meeting number:
(Host's 5-digit extension) + # - If you are the host, enter your
PIN: ___________, if not, press #
If not the host:
- Enter the Attendee access code: (default: 1 2 3 4 5) + #
Note: If the host has not yet arrived, you will be placed in the waiting room.
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