Cisco 7821 - Two-Line IP Phone Quick Reference

Cisco 7821 - Two-Line IP Phone Quick Reference

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Cisco 7821 - Two-Line IP Phone Quick Reference

Overview

Overview

  1. Handset light strip – Indicates an incoming call (flashing red) or voicemail message (solid red).
  2. Phone screen – Displays status, feature and call information.
  3. Programmable Line and Feature buttons
    Solid green: Active call.
    Flashing green: Held call.
    Flashing amber: Incoming call.
    Solid red: Shared line in use.
  4. Softkey buttons – Engages the associated feature in the display.
  5. Navigation pad and Select button – Like a cursor, used to scroll through menus and highlight active calls and features.
    While on-hook, pressing the up option displays your Recent call list and pressing the down option displays your programmed Speed Dials.
  6. Hold – Places a call on hold and retrieves a held call.
  7. Conference – Initiates a conference call.
  8. Transfer – Initiates a call transfer.
  9. Speakerphone – Activates (solid green) and deactivates the speakerphone.
  10. Headset – Activates (solid green) and deactivates the user-provided headset.
  11. Mute – Deactivates (solid red) and reactivates the microphone.
  12. Keypad – Allows you to dial phone numbers, enter letter and select menu items that are numerically numbered.
  13. Volume – Adjusts the phone's ringer volume while on-hook and the handset, speakerphone and headset volumes while off-hook.
  14. Contacts – Personal and Corporate Directory look-up access.
  15. Applications – Recents (view by All calls or Missed), Preferences (program Ringtone, Contrast, Headset sidetone, and Backlight), Accessories (configure analog headset), and Extension Mobility (only if configured).
  16. Messages – Auto-dial access to voicemail.
  17. Handset – Phone Handset.

PLACING CALLS

To place a call:

  • Lift the handset or
    Press the Speaker button or
    Press the Headset button or
    Press the New Call softkey or
    Press a line button
  • Dial the number

To place a second call on the same line:

  • Press the Hold button
  • Press the New Call softkey
  • Dial the number

To call an extension number:

  • Dial the 5-digit extension number

To call the Receptionist:

  • Dial 0

To call an external telephone number:

  • Dial 9 + 1 + telephone number

To call Emergency Services:

  • Dial 911 or 9 + 911

To redial the last number called:

  • Press the Redial softkey

To place a speed dial call:

  • While on-hook, enter the speed dial code
  • Press the SpeedDial softkey

ANSWERING CALLS

To answer an incoming call:

  • Lift the handset or
    Press the Speaker button or
    Press the Headset button or
    Press the Answer softkey or
    Press the flashing line button

To answer a second incoming call:

  • Press the flashing line button

To answer a call on a shared line:

  • Press the flashing line button

CALL PICK UP

To answer a ringing call on a call pickup group members phone:

  • Go off-hook
  • Press the PickUp softkey

SINGLE NUMBER REACH (SNR)

To activate/deactivate SNR from your desk phone: Ÿ

  • Press the Mobility softkey
  • Press the Select softkey to Enable/Disable Mobile Connect

To switch from your desk to your remote phone: Ÿ

  • Press the Mobility softkey
  • ŸPress the Select softkey to Send call to Mobile Phone
  • ŸAnswer your remote phone

To switch from your remote phone to your desk phone:

  • Hang up the call on your remote phone
  • Press the line button your desk phone

DECLINE

To immediately forward a ringing call to voicemail: Ÿ

  • Press the Decline softkey

ENDING CALLS

To end a call:

  • Replace the handset or
    Press the Speaker button or
    Press the Headset button or
    Press the End Call softkey

CALL HOLD

To place a call on hold:

  • Press the Hold button

To retrieve a held call:

  • Press the Hold button or
    Press the Resume softkey or
    Press the flashing line button

To toggle between two held calls on the same line: Ÿ

  • Press the flashing line button

To toggle between three or more held calls on the same line: Ÿ

  • Press the flashing line button
  • Navigate to the held call
  • Press the Resume softkey

To toggle between held calls on shared lines:

  • Press the flashing line button

CALL TRANSFER

To transfer a call:

  • Press the Transfer button
  • Dial the extension number or
    9 + 1 + telephone number*
  • Option: Announce the caller
  • Press the Transfer button or
    Transfer softkey or hang up

If no answer or the line is busy: Ÿ

  • Press the Cancel softkey
  • Press the Resume softkey or
    Press the flashing line button

To toggle between calls:

  • Press the Swap softkey

To transfer two calls on the same line to one another:

  • While connected to an active call, press the Transfer button
  • Press the flashing line button
  • Press the Yes softkey to confirm and complete the transfer

To transfer a call to a subscriber's voice mailbox: Ÿ

  • Press the Transfer button
  • Dial * + the voice mailbox number Ÿ
  • Press the Transfer button or
    Transfer softkey or hang up

CALL PARK

To put a call on hold at one phone and retrieve it at another: Ÿ

  • Press the Park softkey
    Note: Displayed park number: 8000X Ÿ
  • Hang up

To retrieve a parked call: Ÿ

  • Dial the park number: 8000X

CALL FORWARD ALL CALLS

To immediately forward all your incoming calls to another number:

  • While on-hook, press the Fwd All softkey
  • Dial the extension number or 9 + 1 + telephone number or
    Press the Messages button

To deactivate call forwarding:

  • Press the Fwd Off softkey

DO NOT DISTURB

To disable/re-enable the ringer for all incoming calls:

  • While on-hook, press the DND softkey

CONFERENCE CALLING

To place up to a 16-way conference call:

  • While connected to an active call, press the Conference button
  • Dial the next participant
  • Option: Announce the conference
  • Press the Conference button or Conference softkey

To add additional participants: Ÿ

  • Repeat the above steps

To add an incoming caller to an existing call or conference:

  • While connected to the incoming call, press the Conference button
  • Press the flashing line button
  • Press the Yes softkey to confirm and complete the conference

To view conference participants: Ÿ

  • Press the Details softkey

To remove a participant:

  • Navigate to the participant to remove
  • Press the Remove softkey

CONFERENCE NOW

To dial into the 16-way conference service:

  • Dial: (978) 619-5660 Ÿ
  • Enter a meeting number:
    (Host's 5-digit extension) + #
  • If you are the host, enter your
    PIN: ___________, if not, press #

If not the host:

  • Enter the Attendee access code: (default: 1 2 3 4 5) + #
    Note: If the host has not yet arrived, you will be placed in the waiting room.

Unity Connection Voice Mail with Unified Messaging

Unity Connection Voice Mail with Unified Messaging


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