Cisco 7960 Administration Manual

Ip phone administration guide for cisco callmanager 3.2
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Cisco IP Phone Administration Guide
for Cisco CallManager 3.2
Cisco IP Phones 7960, 7940, and 7910
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Customer Order Number: DOC-7810453=
Text Part Number: 78-10453-04

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  Summary of Contents for Cisco 7960

  • Page 1 Cisco IP Phone Administration Guide for Cisco CallManager 3.2 Cisco IP Phones 7960, 7940, and 7910 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810453=...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3: Table Of Contents

    C H A P T E R Understanding the Cisco IP Phone Models 7960 and 7940 Understanding the Cisco IP Phone 7910 What Networking Protocols Are Used? Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 4 Guidelines for Configuring Ports on Cisco IP Phones Connecting to the Network Using the Network Port Using the Access Port Providing Power to the Cisco IP Phone Power Source Design Redundancy Feature Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 5 Adding the Cisco IP Phone 7914 Expansion Module C H A P T E R Installing the 7914 Expansion Module Before You Begin Package List Footstand Kits Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 6 5-19 Configuring VLAN Settings 5-20 Configuring TFTP Options 5-21 Assigning a TFTP Sever 5-21 Using an Alternate TFTP Server 5-23 Assigning a Backup TFTP Server 5-24 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 7 Erasing Local Configuration 6-13 Updating Firmware Version 6-14 Resolving Startup Problems 6-15 Symptom: Cisco IP Phone Does Not Start Up and LCD Screen Does Not Display 6-16 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 8 Eliminating DNS or Other Connectivity Errors 6-24 Resolving Known Issues 6-25 Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 viii 78-10453-04...
  • Page 9: About This Guide

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network. The tasks described are considered to be administration-level tasks and are not intended for end-users of the phones.
  • Page 10: Objectives

    Objectives Objectives This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices.
  • Page 11: Related Documentation

    Cisco CallManager Serviceability Administration Guide • Cisco CallManager Serviceability System Guide • Bulk Administration Tool User Guide • Cisco IP Phones Services and Features Personal Directory Configuration Guide • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 12: Obtaining Documentation

    Obtaining Documentation The following sections explain how to obtain documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following URL: http://www.cisco.com Translated documentation is available at the following URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 13: Ordering Documentation

    Cisco Systems Attn: Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 xiii 78-10453-04...
  • Page 14: Obtaining Technical Assistance

    The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
  • Page 15: Cisco Tac Web Site

    If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL: http://www.cisco.com/tac/caseopen If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
  • Page 16: Cisco Tac Escalation Center

    Information you must enter is in font. boldface screen boldface screen italic screen font Arguments for which you supply values are in italic screen font. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 17 Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 xvii 78-10453-04...
  • Page 18 La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 xviii 78-10453-04...
  • Page 19 Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 20 About This Guide Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 21: Chapter 1 An Overview Of The Cisco Ip Phone

    Understanding the Requirements for Installing and Configuring the • Cisco IP Phone, page 1-12 Caution Using a cell phone or mobile phone in close proximity to a Cisco IP Phone might cause interference. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 22: Understanding The Cisco Ip Phone Models 7960 And 7940

    The Cisco IP Phone model 7960 and 7940 differ only in the number of available line or speed dial buttons. The Cisco IP Phone 7940 has two lines, and the 7960 has six lines. The main components of both models are illustrated in and...
  • Page 23 7940 has two. Footstand Allows you to adjust the angle of the phone base. adjustment Directories Provides access to call histories and directories. button Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 24 LCD tabs. Soft keys point to feature options displayed along the bottom of the LCD screen. Soft keys change depending on the status of the phone. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 25: Understanding The Cisco Ip Phone 7910

    Figure 1-3 Cisco IP Phone 7910 Features LINE HOLD TRANSFER SETTINGS messages conf froward speed 1 speed 2 redial Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 26 Templates” section on page 6-5 for additional information. The default setting for this button allows you to dial the last number called. Speaker button Toggles the speaker on or off. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 27: What Networking Protocols Are Used

    Using CDP, a device can advertise its Quality of Service (QoS) existence to other devices and receive configuration information with the information about other devices in the Cisco Catalyst switch. network. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 28 Transmission Control TCP is a a connection-oriented transport Cisco IP Phones use TCP to Protocol (TCP) protocol. connect to Cisco CallManager and to access XML services. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 29: What Features Are Supported On The Cisco Ip Phone

    Configuring Telephony Features Using Cisco CallManager Administration, • page 1-10 Configuring Network Features Using the IP Phone, page 1-11 • Providing Users with Feature Information, page 1-11 • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 30: Feature Overview

    Cisco CallManager” section on page 6-2. Because the Cisco IP Phones are connected to the rest of your IP network, they can interact with other services and devices to provide enhanced functionality. For example, you can integrate the Cisco IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phone.
  • Page 31: Configuring Network Features Using The Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco IP Phone documentation.
  • Page 32: Understanding The Requirements For Installing And Configuring The Cisco Ip Phone

    How the Cisco IP Phone communication. Interacts with the Cisco Catalyst Family of Switches” section on page 2-2 and the documentation included with these devices. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 1-12 78-10453-04...
  • Page 33 Cisco IP Phone 7960. DHCP in the network) and Settings” section on assigns a TFTP server. page 5-14 and the “Configuring TFTP Options” section on page 5-21. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 1-13 78-10453-04...
  • Page 34 Services” section on how to configure their phone use their Cisco IP Phone. page 6-8. options. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 1-14 78-10453-04...
  • Page 35: Chapter 2 Preparing To Install The Cisco Ip Phone On Your Network

    To function in the IP telephony network, the Cisco IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco IP Phone with a Cisco CallManager system in order to send and receive calls.
  • Page 36: Understanding How The Cisco Ip Phone Interacts With Cisco Callmanager

    Cisco CallManager Cisco CallManager is an open and industry-standard call processing system. Cisco CallManager software runs on a Windows 2000 server and sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco CallManager manages the components of the IP telephony system—the phones, access gateways, and the resources necessary for...
  • Page 37: Understanding The Phone Startup Process

    For more information, refer to the documentation included with the Cisco Catalyst switch. The Cisco IP Phone 7910 does not have an access port. If you require an access Note port on this phone model, use the Cisco IP Phone 7910+SW instead.
  • Page 38: Obtaining Power From The Switch

    • Obtaining Power from the Switch You can connect the Cisco IP Phone to a Cisco Catalyst switch with one of the modules that provides power to the phone (WS-X6348-RJ45V). See the “Providing Power to the Cisco IP Phone” section on page 2-7 for details.
  • Page 39: Accessing Tftp Server

    In addition to assigning an IP address, the DHCP server also directs the Cisco IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then goes to the TFTP server directly.
  • Page 40: Guidelines For Configuring Ports On Cisco Ip Phones

    Category 5 for 100 Mbps connections. On both the network port and access port, use full-duplex mode to avoid collisions. The Cisco IP Phone 7910 does not have an access port. If you require an access Note port on this phone model, use the Cisco IP Phone 7910+SW instead.
  • Page 41: Using The Access Port

    You must use a straight-through cable on this port. Providing Power to the Cisco IP Phone You can power a Cisco IP Phone from an external power supply, from a switch port, or from a power source between the phone and the switch.
  • Page 42: Redundancy Feature

    Redundancy Feature For redundancy, you can use the Cisco AC adapter even if you are using inline power from the Cisco Catalyst switches. The Cisco IP Phone can share the power load being used from the inline power and external power source.
  • Page 43: Connecting A Handset To A Cisco Ip Phone

    You can use a headset with any Cisco IP Phone. These sections help you determine the headset supported by a particular Cisco IP Phone: Using a Headset with a Cisco IP Phone Model 7960 or 7940, page 2-9 • Using a Headset with a Cisco IP Phone 7910, page 2-10 •...
  • Page 44: Disabling The Speakerphone Feature

    Adding Phones to the Cisco CallManager Database Using a Headset with a Cisco IP Phone 7910 The Cisco IP Phone 7910 does not have a separate headset jack. However, you can use a headset in place of the handset. You can use industry-standard headsets, such as Plantronics M-12 amplified headsets or other headsets that provide switch capability between the headset and handset.
  • Page 45: Using Auto-Registration

    With auto-registration enabled, Cisco CallManager begins the automatic startup process to obtain a directory number as soon as you connect the Cisco IP Phone to the network. During auto-registration, Cisco CallManager automatically assigns the next available sequential directory number to the phone.
  • Page 46: Adding Phones Manually

    Adding Phones Manually If you want to assign specific directory numbers to a specific Cisco IP Phone without using auto-registration, you can manually add each phone to the Cisco CallManager database or use the Bulk Administration Tool (BAT).
  • Page 47: Assigning Static Ip Addresses

    You must configure each phone locally. Use the following procedure as a starting point to add phones manually using the Cisco CallManager Administration application. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 2-13 78-10453-04...
  • Page 48 TFTP Options” section on page 5-21. To configure additional phone features, see the “Configuring Cisco IP Phones in Step 11 Cisco CallManager” section on page 6-2 for details. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 2-14 78-10453-04...
  • Page 49: Using The Bulk Administration Tool

    Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to a Cisco IP Phone 7960 to extend the number or line appearances and/or speed dial buttons. Before the 7914 Expansion Module can be used, you must access the Cisco CallManager Administration application.
  • Page 50 Web pages so that they can subscribe to the Speed Dial Service and set up the speed dial buttons on their Expansion Modules. See the “Providing Information to End Users” section on page 6-9 for more details. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 2-16 78-10453-04...
  • Page 51: Chapter 3 Installing The Cisco Ip Phone

    • Configuring Startup Network Settings, page 3-10 • For each Cisco IP phone that you install in your network, you must first make Note some critical decisions about how to configure the phone in your network. You can then safely install the phone and verify its functionality. For information on preparing to install, see Chapter 2, “Preparing to Install the Cisco IP Phone on...
  • Page 52: Network Requirements

    Cisco CallManager Configuration, page 3-2 • Safety, page 3-3 • Network Requirements For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in your network, your network must meet the following requirements: Working VoIP Network • –...
  • Page 53: Safety

    U.S. (240 VAC, 10 A international) is used on the phase conductors (all current-carrying conductors). The device is designed to work with TN power systems. Warning Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 54: Connecting The Cisco Ip Phone To The Network

    The plug-socket combination must be accessible at all times because it serves Warning as the main disconnecting device. Connecting the Cisco IP Phone to the Network You must connect the Cisco IP Phone to the network and to a power source before using it. Refer to Figure 3-1 Figure 3-2 for graphical overviews of the procedures that follow.
  • Page 55 AC adapter port (DC48V) Access port (10/100 PC) Power supply with AC adapter port plug Handset port Power cable with wall socket plug Headset port Network port (10/100 SW) Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 56 AC adapter port (DC48V) Network port (10/100 SW) Power supply with AC adapter port plug 5 Access port (10/100 PC) Power cable with wall socket plug Handset port Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 57: Adjusting Placement Of The Cisco Ip Phone

    Step 2 Mounting the Phone to the Wall You can mount the Cisco IP Phone on the wall using the footstand as a mounting bracket, or you can use special brackets available in a Cisco IP Phone wall mount kit. (A wall mount kit must be ordered separately from the phone.) If you attach...
  • Page 58 Insert two screws into a wall stud, matching them to the two screw holes on the Step 4 back of the footstand. The keyholes fit standard phone jack mounts. Hang the phone on the wall. Step 5 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 59: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through these steps: These buttons flash on and off in sequence: Headset (on Cisco IP Phone models 7960 and 7940 only) –...
  • Page 60: Configuring Startup Network Settings

    • • TFTP server IP address Collect this information and follow the procedures defined in Chapter 5, “Configuring Network Settings on the Cisco IP Phone.” Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 3-10 78-10453-04...
  • Page 61: Chapter 4 Adding The Cisco Ip Phone 7914 Expansion Module

    Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to the Cisco IP Phone 7960 and extends its functionality by adding 14 line appearances and/or speed dial numbers per module. One or two Expansion Modules can be attached to your IP Phone. One Expansion Module provides a total of 20 line and/or speed dial numbers.
  • Page 62: Chapter 4 Adding The Cisco Ip Phone 7914 Expansion Module

    If you are attaching one 7914 Expansion Module, you need to have the single Footstand Kit. If you are attaching two 7914 Expansion Modules, you need to have the double Footstand Kit. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 63: Additional Equipment

    With two Expansion Modules, you need a power supply unit (separate orderable item). Note Use of a non-Cisco certified power supply unit may not work and will void the 7914 Expansion Module product warranty. Safety Notices These are the safety considerations for using the 7914 Expansion Module. Read these notices before you install or use the 7914 Expansion Module.
  • Page 64: Connecting The 7914 Expansion Module

    Connecting the Support Bar to the Cisco IP Phone 7960, page 4-6 Connecting the 7914 Expansion Module to the Support Bar, page 4-7 • Connecting the RS 232 Cable, page 4-9 • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 65: Removing The Footstand From The Cisco Ip Phone 7960

    Unplug the handset, and headset (if one is attached to the phone). Step 2 Step 3 Turn the Cisco IP Phone 7960 over and lay it on a protected flat surface to prevent it from being scratched. On the footstand, locate the two foot pins.
  • Page 66: Connecting The Support Bar To The Cisco Ip Phone 7960

    Foot Pins on the Cisco IP Phone 7960 Connecting the Support Bar to the Cisco IP Phone 7960 To connect the support bar to the Cisco IP Phone 7960, follow these steps. Procedure Position the support bar on the back of the IP Phone so that it fits flush with the Step 1 phone.
  • Page 67: Connecting The 7914 Expansion Module To The Support Bar

    Tighten the thumb screw on the back of the 7914 Expansion Module. Step 3 If you are installing two Expansion Modules, repeat Steps 2 and 3 for the second Note Expansion Module. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 68 Chapter 4 Adding the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Figure 4-4 Part Connections on the Expansion Module and Support Bar Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 69: Connecting The Rs 232 Cable

    Plug the other end of the RS 232 cable into the RS 232 jack with the “in” icon Step 2 underneath on the 7914 Expansion Module. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 70 2nd RS 232 cable connection to the RS 232 jack on Expansion Module 1 2nd RS 232 cable connection to the RS 232 jack on Expansion Module 2 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 4-10...
  • Page 71: Connecting The Power Supply

    To connect the power supply, follow these steps. Procedure Step 1 Depending on how your Cisco IP Phone 7960 is powered, perform one of the following actions: • If your Cisco IP Phone 7960 is powered over the Ethernet and: you have one Expansion Module, then connect the power supply unit to –...
  • Page 72: Connecting The Footstand

    Locate the three hooks on the footstand. Step 1 Step 2 Position the hooks so that they align with the two open slots on the support bar. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 4-12 78-10453-04...
  • Page 73 Part Connections on the Footstand and Support Bar Slots on the support bar Hooks on the footstand Insert and rotate footstand to connect to support bar Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 4-13 78-10453-04...
  • Page 74: Start Up Sequence

    Then the LCD screen refreshes and the lighted buttons are all off and any line appearances are displayed in the LCD screen. You can then start using the Expansion Module. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 4-14 78-10453-04...
  • Page 75 Modifying DHCP Settings, page 5-9 • Configuring IP Settings, page 5-14 • Configuring VLAN Settings, page 5-20 • Configuring TFTP Options, page 5-21 • Configuring Ports, page 5-25 • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 76: C H A P T E R 5 Configuring Network Settings On The Cisco Ip Phone

    Step 4 Look at the upper-right portion of your LCD. Step 5 Locked—The icon displays a locked padlock. • Unlocked—The icon displays an unlocked padlock. • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 77: Verifying Network Settings

    Use the Navigation button to select Network Configuration. Step 2 Press the Select soft key. Step 3 Scroll through the options to display the settings described in Table 5-1. Step 4 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 78 5-14. Subnet Mask Indicates the subnet mask used by the See the “Assigning Subnet Mask” phone. section on page 5-17. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 79 VLAN is obtained from the switch. CallManager 1-5 Identifies the Cisco CallManager Cannot configure locally. Use systems that are available for processing Cisco CallManager to modify. calls from this phone. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 80 Allows you to erase all locally-assigned See the “Erasing Local settings on the phone and reset values to Configuration” section on the default settings. page 7-13. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 81 Available only on the HTTP requests for access to non-local Cisco IP Phone 7960/7940. host addresses from the phone HTTP Cannot configure locally. Use client. Cisco CallManager to modify. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 82 The user locale identifies a Cisco CallManager to modify. set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 83: Modifying Dhcp Settings

    DHCP and releasing a DHCP-assigned IP address in the following topics: Enabling DHCP, page 5-10 • Disabling DHCP, page 5-11 • Releasing a DHCP Address, page 5-12 • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 84: Enabling Dhcp

    Chapter 5 Configuring Network Settings on the Cisco IP Phone Modifying DHCP Settings Enabling DHCP Cisco IP Phones enable DHCP by default, but you can reset the protocol if it becomes disabled. Cisco IP Phone 7960/7940 Procedure Press settings. Step 1 Use the Navigation button to select Network Configuration.
  • Page 85: Disabling Dhcp

    Press the No soft key to disable DHCP. Step 5 Enter the IP settings as described in “Configuring IP Settings” section on Step 6 page 5-14. Press Save. Step 7 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-11 78-10453-04...
  • Page 86: Releasing A Dhcp Address

    Press the Select soft key. Step 3 Scroll to DHCP Address Released. Step 4 If the DHCP address is currently assigned, the option displays as DHCP Address Released No Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-12 78-10453-04...
  • Page 87 Manually assign an IP address. • Set DHCP Address Released back to No. • Power cycle the phone, which enables all default settings, including enabling • DHCP. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-13 78-10453-04...
  • Page 88: Configuring Ip Settings

    Cisco IP Phone 7960/7940 Procedure Press settings. Step 1 Use the Navigation button to select Network Configuration. Step 2 Press the Select soft key. Step 3 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-14 78-10453-04...
  • Page 89: Assigning Default Router

    Step 6 Assigning Default Router If you manually assign an IP address to the Cisco IP Phone, you must indicate the default router to be used. The default router provides connectivity to the IP network beyond the subnet to which the phone belongs.
  • Page 90 * key on the dial pad to enter periods. Scroll to Default Router 2-5 to add backup gateways. Step 6 Press # to Save. Step 7 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-16 78-10453-04...
  • Page 91: Assigning Subnet Mask

    Step 1 Press 6 (Network Configuration). Step 2 Use the down volume key to select Subnet Mask. Step 3 Press * to edit. Step 4 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-17 78-10453-04...
  • Page 92: Assigning Domain Name

    Use the << soft key to correct any mistakes. Step 7 Press the Validate soft key. Step 8 Press the Save soft key to save this change. Step 9 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-18 78-10453-04...
  • Page 93: Assigning Dns Servers

    Assigning DNS Servers The DNS setting on the Cisco IP Phone allows users to specify remote computers by host names, which are character strings with some mnemonic value, rather than by using IP addresses, which are simply strings of numbers.
  • Page 94: Configuring Vlan Settings

    Configuring VLAN Settings You can change the administrative VLAN used by the Cisco IP Phone. However, if you have an auxiliary VLAN assigned on the Cisco Catalyst switch, that setting overrides any changes made on the phone. Cisco IP Phone 7960/7940 Procedure Press settings.
  • Page 95: Configuring Tftp Options

    Step 6 Configuring TFTP Options If you do not use DHCP to direct the Cisco IP Phone 7960 to a TFTP server, you must manually assign one. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.
  • Page 96 Use the buttons on the dial pad to enter the new TFTP server address, using the Step 5 down arrow to back space and the * key on the dial pad to enter periods. Press # to save. Step 6 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-22 78-10453-04...
  • Page 97: Using An Alternate Tftp Server

    Cisco IP Phone 7910 Procedure Press settings. Step 1 Press 6 (Network Configuration). Step 2 Use the down volume key to select Alternate TFTP setting. Step 3 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-23 78-10453-04...
  • Page 98: Assigning A Backup Tftp Server

    Use the Navigation button to select Network Configuration. Step 2 Press the Select soft key. Step 3 Scroll to TFTP Server 2. Step 4 Press the Edit soft key. Step 5 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-24 78-10453-04...
  • Page 99: Configuring Ports

    The values for both are: A (auto-negotiate), 10H (10BaseT/Half Duplex), 10F (10BaseT/Full Duplex), 100H (100BaseT/Half Duplex), or 100F (100BaseT/Full Duplex). This setting is not case sensitive. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-25 78-10453-04...
  • Page 100: Configuring The Sw Port

    Configuring the SW Port, page 5-26 • Configuring the PC Port, page 5-27 • Configuring the SW Port Follow these procedures to set the speed of the switch port on the Cisco IP Phone. Cisco IP Phone 7960/7940 Procedure Press the Settings button. Step 1 Use the Navigation button to select Network Configuration.
  • Page 101: Configuring The Pc Port

    Step 6 Press # to save this change. Step 7 Configuring the PC Port Follow these procedures to set the speed of the PC port on the Cisco IP Phone. Cisco IP Phone 7960/7940 Procedure Press the Settings button. Step 1 Use the Navigation button to select Network Configuration.
  • Page 102 Options are AUTO, 10HALF, 10FULL, 100HALF, and 100FULL. Select an option, then press the volume up button to exit this menu. Step 6 Press # to save this change. Step 7 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 5-28 78-10453-04...
  • Page 103: Chapter 6 Configuring Cisco Ip Phones, Users, And Features In Cisco Callmanager

    Cisco CallManager to configure directory numbers, assign users, and configure features. Many of the Cisco IP Phone features available to end users require that you configure them using the Cisco CallManager Administration application. An overview of configuration procedures is provided in this chapter; detailed instructions are available in Cisco CallManager Administration documentation.
  • Page 104: Configuring Cisco Ip Phones In Cisco Callmanager

    Receives a second incoming call on the From Cisco CallManager, choose: same line without disconnecting the Device > Phone and select the first call directory number to configure. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 105 Meet-Me conference Enables other callers to join in a From Cisco CallManager, choose: conference Service > Conference Bridge to configure Meet-Me parameters. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 106: Configuring Cisco Ip Phones In Cisco Callmanager

    Mail Port Wizard and Feature > Voice Mail > Cisco Voice Mail Port to configure Cisco voice mail. From Cisco CallManager, choose: Device > Phone and select the voice mail profile. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 107: Adding Users To Cisco Callmanager

    Subscribe to services that are accessible from a Cisco IP Phone • To set up these features, you must first add users to Cisco CallManager. Choose either of the following methods: To add users individually, use the Cisco CallManager Administration •...
  • Page 108: Possible Phone Button Template Configurations

    Default Phone Button Template Description Cisco IP Phone 7960 The default Cisco IP Phone 7960 template uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial. Access other phone features, such as call park, call forward, redial, hold, resume, voice mail, conferencing, and so on using soft keys on the Cisco IP Phone 7960.
  • Page 109: Updating Button Labels

    Settings. Updating Button Labels If you change the button assignments on the Cisco IP Phone 7910, you can also update their corresponding labels. The Cisco IP Phone 7910 ships with extra mylar labels on a perforated sheet. After printing the labels, you can easily remove them from this sheet.
  • Page 110: Configuring Corporate Directories

    Configuring Corporate Directories Configuring Corporate Directories Cisco IP Phone models 7960 and 7940 can store a directory of employee names and phone numbers. Although you access the directory from the IP Phone, you must configure the directory before users can access it. To use the corporate directory, you must have users entered into a Lightweight Directory Access Protocol (LDAP) directory configured with Cisco CallManager.
  • Page 111: Providing Information To End Users

    Providing Information to End Users If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 112 Provide end users with access to user documentation for the Cisco IP Phones. • For example, the Cisco IP Phone Models 7960 and 7940 User Guide includes detailed user instructions for subscribing to services, using extension mobility, and other key features.
  • Page 113: Troubleshooting The Cisco Ip Phone

    Resolving Known Issues, page 7-25 • Obtaining Status, Model, and Version Information On Cisco IP Phones, you can obtain status information about the current call and the network, and verify the phone model and installed firmware version. This section covers these topics: Displaying Statistics for Current Call, page 7-2 •...
  • Page 114: Chapter 7 Troubleshooting The Cisco Ip Phone

    RxDisc—Number of RTP packets in the receiving voice stream that have • been discarded (bad packets, too late, and so on). RxLost—Missing RTP packets (lost in transit). • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 115: Viewing Status Messages

    Select Status Messages. Step 4 Press the Select soft key. Step 5 The status messages screen might display any of the messages described in Step 6 Table 7-1. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 116 TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 117 Refer to the “Assigning an IP Address” section on page 5-14 section for details If you are using DHCP, check the DHCP • server configuration. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 118 (Cisco CallManager > Device > Phone). Re-enter the load displayed on the phone (see “Verifying Firmware Version” section on page 7-11 to verify the phone setting). Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 119 If you are using static IP addresses, check • configuration of TFTP server. Refer to “Configuring TFTP Options” section on page 5-21 for details on assigning a TFTP server. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 120: Displaying Network Statistics

    The following list defines components of text messages that might display on the phone’s LCD screen: Rcv—number of packets received at the phone. • Xmt—number of packets transmitted from the phone. • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 121 Elapsed time—the amount of time that has elapsed since the phone connected • to Cisco CallManager. Port 0 Full, 100—network port is in a link up state and has auto-negotiated a • full-duplex 100 Mbps connection. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 122: Verifying Model And Serial Number

    You can verify the model and serial number on Cisco IP Phones. Cisco IP Phone 7960/7940 Procedure Press settings. Step 1 Use the Navigation button to select Status. Step 2 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 7-10 78-10453-04...
  • Page 123: Verifying Firmware Version

    Model Type • Serial Number • Verifying Firmware Version On the Cisco IP Phones, you can verify the firmware version loaded on the phone. Cisco IP Phone 7960/7940 Procedure Press settings. Step 1 Use the Navigation button to select Status.
  • Page 124: Resetting The Cisco Ip Phone

    If you reset the phone, any changes made that have not been saved are lost and set back to default settings. Cisco IP Phone 7960/7940: Press **#** to reset the Cisco IP Phone 7960, and the phone cycles through normal startup procedures. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910...
  • Page 125: Erasing Local Configuration

    DHCP. Erasing the local configuration removes all user-defined changes made locally on Caution the Cisco IP Phone. If you choose this option, these settings are set back to their default values. Cisco IP Phone 7960/7940 Procedure Press settings.
  • Page 126: Updating Firmware Version

    Obtain an updated phone load. Step 1 You can download the latest available software from the Cisco Service & Support Software Center: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml Install the update. Step 2 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 7-14 78-10453-04...
  • Page 127: Resolving Startup Problems

    Symptom: Cisco IP Phone Does Not Start Up and LCD Screen Does Not • Display, page 7-16 Symptom: Cisco IP Phone Not Registering with Cisco CallManager, • page 7-17 Symptom: Cisco IP Phone Resetting, page 7-21 • Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 7-15 78-10453-04...
  • Page 128 Symptom: Cisco IP Phone Does Not Start Up and LCD Screen Does Not Display If you connect a Cisco IP Phone into the network port, the LEDs should light up and messages should appear on the LCD display (see the “Verifying the Phone...
  • Page 129: Symptom: Cisco Ip Phone Not Registering With Cisco Callmanager

    As the phone is cycling through the startup process, you can access status messages that might provide you with information about the cause of the problem. On the Cisco IP Phone 7960/7940, press settings > Status > Status Messages to display these errors and refer to the “Viewing Status Messages”...
  • Page 130: Checking Network Connectivity

    Cisco CallManager database. To verify that the phone is in the Cisco CallManager database, use Device > Find from Cisco CallManager to search for the phone based on its MAC Address.
  • Page 131: Verifying Ip Addressing And Routing

    Verifying DNS Settings If you are using DNS to refer to the TFTP server or Cisco CallManager, you must ensure you have specified a DNS server (settings > Network Configuration > DNS Server 1). You should also verify that you have a CNAME entry in the DNS server for the TFTP server and Cisco CallManager system.
  • Page 132: Verifying Cisco Callmanager Settings

    On the Cisco IP Phone, press settings > Network Configuration > CallManager 1, 2, 3, 4. The Cisco IP Phone attempts to open a TCP connection to all the Cisco CallManager servers that are part of the assigned CallManager group. If none of these fields have IP addresses or state “Active”...
  • Page 133: Creating A New Configuration File

    Step 4 problematic phone. For example, if the phone experiencing problems is a Cisco IP Phone 7960, make a copy of a configuration file for another phone of this model. Rename this to match the name of the configuration file for the problematic Step 5 phone.
  • Page 134: Verifying Physical Connection

    Eliminating DNS or Other Connectivity Errors, page 7-24 • Verifying Physical Connection Verify that the Ethernet connection to which the Cisco IP Phone is connected is up-and-running. For example, check if the particular port or switch to which the phone is connected is down.
  • Page 135 Verify that the DHCP server has been set up properly. Step 2 Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Step 3 Note, however, that Cisco IP Phones send messages with request type 151 to renew their DHCP address leases.
  • Page 136 Chapter 7 Troubleshooting the Cisco IP Phone Resolving Startup Problems You can check whether a Cisco IP Phone 7960/7940 received a command from Cisco CallManager to reset by pressing settings > Status > Network Statistics on the phone. If the phone was recently reset one of these messages appears: Reset-Reset—phone closed due to receiving a Reset/Reset from...
  • Page 137: Resolving Known Issues

    Prolonged broadcast storms cause IP Prolonged broadcast storms (lasting several minutes) on the phones to re-register voice VLAN cause the IP phones to re-register with another Cisco CallManager server. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 7-25 78-10453-04...
  • Page 138 When you are on a call that requires keypad input, if you press (DTMF) delay the keys too quickly, some of them might not be recognized. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 7-26 78-10453-04...
  • Page 139 Cisco CallManager. red. Lighted buttons on the second Verify that the 7914 Expansion Module is defined in 7914 Expansion Module are all Cisco CallManager. amber. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 7-27 78-10453-04...
  • Page 140 Chapter 7 Troubleshooting the Cisco IP Phone Resolving Known Issues Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 7-28 78-10453-04...
  • Page 141: Technical Specifications

    10% to 95% (non-condensing). Storage temperature -10° to 60°C (14° to 140°F) Height 20.32 cm (8 in.) Width 26.67 cm (10.5 in.) Depth 15.24 cm (6 in.) Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 142: Cable Specifications

    Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Network Port Connector Table A-2 describes the network port connector pinouts. Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 143 Access Port Connector Table A-3 describes the access port connector pinouts. Table A-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Not Used Not Used Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 144 Appendix A Technical Specifications Network and Access Port Pinouts Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04...
  • Page 145: I N D E X

    1-12 audio compression, supported modifying phone button templates auto-registration, using 2-11 mounting to wall power sources registering 2-10 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 IN-1 78-10453-04...
  • Page 146 2-16 VLAN settings 5-20 startup process 4-14 conventions steps for connecting troubleshooting 6-27 default gateway, assigning 5-15 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 IN-2 78-10453-04...
  • Page 147 3-10 preparation for Expansion Module preparing 2-10 procedure safety warnings IP address, assigning phone button templates 5-14 7910, default template Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 IN-3 78-10453-04...
  • Page 148 7914 Expansion Module, default safety warnings 7940, default for Expansion Module installation 7960, default for installation TFTP server services assigning 5-21 configuring for users using alternate 5-23 Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 IN-4 78-10453-04...
  • Page 149 Cisco Catalyst switches startup process users adding to Cisco CallManager verifying firmware version 6-11 startup process VLAN settings configuring 5-20 wall mounting, Cisco IP Phone Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 IN-5 78-10453-04...
  • Page 150 Index Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 IN-6 78-10453-04...

This manual is also suitable for:

7910Cisco 7940

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