Do Not Disturb; Call Pickup Group; Transfer / Forward A Call; Forwarding Calls From Your Phone (On-Campus Only) - Cisco 8851 User Manual

DO NOT DISTURB

If you hit the "More" Soft Key (...) on your phone you will see a Do Not Disturb Soft Key. When you hit this button, your phone will
go into Do Not Disturb mode and will not ring. Selecting Do Not Disturb again will turn it off.
This is a phone-wide feature and cannot be set on a per-line basis if your phone has multiple lines. When the feature is turned on,
your phone will not have an audible ring on any line.
NOTE: There is no visual indicator on the phone to tell you whether this feature is enabled. However, if you hit the Do Not Disturb
Soft Key it will tell you whether you are enabling or disabling the feature.

CALL PICKUP GROUP

If your department is in a pickup group and you need to answer another employee's call, simply hit the Pickup Soft Key. This will
redirect the call to your phone (but not auto-answer the call). Once the call is ringing on your phone, you may answer it.
If you do not answer the call, it will automatically revert back to the original receiver's phone after a few rings.

TRANSFER / FORWARD A CALL

Step 1: Initiate the transfer by either:
a. Hitting the Transfer
b. Hitting the Transfer Soft Key
Step 2: Choose whether you will perform a warm or cold transfer:
a. For a warm transfer, dial the number to which you wish to transfer the call and wait for the recipient to answer the call.
You can then provide them with information regarding the call you are about to transfer to them. Then, continue to step 3.
b. For a cold transfer, as soon as the recipient's line starts ringing, continue to step 3 without waiting for them to answer.
Step 3: Complete the transfer by either:
a. Hitting the Transfer
b. Hitting the Transfer Soft Key

FORWARDING CALLS FROM YOUR PHONE (ON-CAMPUS ONLY)

To forward all calls you receive to another on-campus number:
1. Hit the Forward all Soft Key
2. Dial the extension to which you wish to transfer all of your calls
To forward all calls to voicemail:
1. Hit the Forward all Soft Key
2. Hit the Voicemail button on the phone rather than dialing a phone number
To remove the forwarding, press the Forward Off Soft Key.

CONFERENCE CALLING (AD-HOC)

These steps assume you are already speaking to one of the people who will be on the conference:
Step 1: Initiate the conference by either:
a. Hitting the Conference
CISCO PHONE GUIDE 8851
Button
Button
Button
| Rev 5 - 3/2016
TIP: To transfer directly to a user's
voicemail, dial * and then the on-
campus extension in Step 2.
6