Cisco ASR 1000 Series Hardware Installation Manual page 162

Troubleshooting the Hardware
Table 7-3
more information about other software-based out-of-service states, refer to the troubleshooting chapter
for the Cisco WebEx Node SPA or SPA-DSP in the
SIP and SPA Software Configuration Guide.
Table 7-3 Possible Problems and Solutions for Hardware-Based Out-of-Service States on the Cisco WebEx Node SPA
and SPA-DSP
Possible Problem Observations and Comments
SPA is not inserted The show hw-module subslot all oir command displays a
correctly. "failed too many time" reason code for the out of service
operational status.
Other than a SPA installation problem, other possible
reasons for a HW-INIT-TIMEOUT include corruption of
the power controller (ADM1066) on the SPA or corruption
of the Complex Programmable Logic Device (CPLD)
image during an FPD upgrade.
The FPD image was The show hw-module subslot all oir command displays a
corrupted for some "failed too many time" reason code for the out of service
of the following operational status and the show logging command shows a
possible reasons: HW-INIT-TIMEOUT failure.
SPA was The following is an example of a HW-INIT-TIMEOUT
•
removed message:
during an FPD
*Mar 3 23:27:05.903: %SPA_OIR-6-ONLINECARD: SPA
upgrade
(SPA-WMA-K9) online in subslot 1/1
*Mar 3 23:27:16.488: %SPA_OIR-3-HW_INIT_TIMEOUT:
A reload of the
•
subslot 1/0
router occurred
*Mar 3 23:27:21.488: %SPA_OIR-3-RECOVERY_RELOAD:
during an FPD
subslot 1/0: Attempting recovery by reloading SPA
upgrade.
*Mar 3 23:27:21.489: %SPA_OIR-6-OFFLINECARD: SPA
(SPA-WMA-K9) offline in subslot 1/0
A power failure
•
occurred on the
router during
an FPD
upgrade.
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide
7-4
describes the possible problems and solutions for hardware-based out-of-service states. For
Chapter 7
Cisco ASR 1000 Series Aggregation Services Routers
Solutions
1. Verify the installation of the SPA and
attempt to reseat it in the SIP.
If reinstallation of the SPA does not
2.
correct the problem, run the show
logging command to look for other
error messages that might indicate the
reason for the failure (a
HW_INIT_TIMEOUT is most
common).
Check for physical connector damage,
3.
such as a bent pin on the SPA.
Enter the upgrade hw-module
1.
subslot fpd bundled command to
start recovery of the FPD upgrade.
If the problem was due to an FPD
image corruption problem, then the
SPA should boot normally after the
upgrade is complete.
If the FPD upgrade completes
2.
successfully but you still have an
error, then the SPA probably has a
hardware problem.
Troubleshooting the Installation
OL-14126-15