C H A P T E R 7 Troubleshooting The Installation; Sip Transitions Repeatedly From On To Off; Troubleshooting The Cisco Webex Node And Spa-Dsp For Asr 1000 Series Hardware; Cisco Webex Node Spa And Spa-Dsp Is In Out-Of-Service State - Cisco ASR 1000 Series Hardware Installation Manual

Chapter 7 Troubleshooting the Installation

SIP Transitions Repeatedly from On to Off

Table 7-2
Table 7-2 Possible Problems and Solutions for Symptom of SIP Transitions
Possible Problem
SIP is booting up; this is
normal operation
SIP does not go beyond the
bootup stage
Troubleshooting the Cisco WebEx Node and SPA-DSP for ASR 1000 Series
Hardware
This section describes some of the possible hardware problems that can occur with the Cisco WebEx
Node for ASR 1000 Series (also called the Cisco WebEx Node SPA) hardware and DSP SPA for Cisco
ASR 1000 Series. It includes the following problems:
•
•
•
•

Cisco WebEx Node SPA and SPA-DSP is in Out-of-Service State

Both hardware and software problems can cause "out of service" states on the Cisco WebEx Node SPA
and SPA-DSP.
To verify the out-of-service reason for the Cisco WebEx Node SPA or a SPA-DSP, use the show
hw-module subslot all oir command as shown in the following example:
Router# show hw-module subslot all oir
Module
------------- -------------------- ------------------------
subslot 0/0
subslot 0/1
subslot 1/1
OL-14126-15
describes the possible problems and solutions when a SIP is transitioning from on to off state.
Observations and Comments
SIP STATUS LED alternates
green, amber, or off
SIP STATUS LED transitions
continue and alternates green,
amber, or off
Cisco WebEx Node SPA and SPA-DSP is in Out-of-Service State, page 7-3
Cisco WebEx Node SPA Has Issued Hardware Error Messages, page 7-7
Hard Disk Drive Errors on the Cisco WebEx Node SPA, page 7-8
Collecting the show tech-support Output from the Cisco WebEx Node SPA Console, page 7-10
Model
SPA-2X1GE-V2
SPA-DSP
SPA-WMA-K9
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide
Solutions
Wait 30 seconds until the boot process completes and the
STATUS LED stays on.
Follow the recommended action for the displayed error
message.
Operational Status
ok
out of service (failed too many time)
out of service (failed too many time)
Troubleshooting the Hardware
7-3