Creating A New Configuration File - Cisco 7970G Administration Manual

Chapter 9 Troubleshooting and Maintenance
Step 3
Step 4

Creating a New Configuration File

Step 1
Step 2
Step 3
Step 4
Note
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
OL-11524-01
From the Servers column, choose the primary Cisco Unified CallManager server.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
If a service has stopped, click the Start button.
The Service Status symbol changes from a square to an arrow.
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
From Cisco Unified CallManager, choose Device > Phone > Find to locate the
phone experiencing problems.
Choose Delete to remove the phone from the Cisco Unified CallManager
database.
Add the phone back to the Cisco Unified CallManager database. See the
Phones to the Cisco Unified CallManager Database" section on page 2-13
details.
Power cycle the phone.
When you remove a phone from the Cisco Unified CallManager database, its
•
configuration file is deleted from the Cisco Unified CallManager TFTP
server. The phone's directory number or numbers remain in the Cisco Unified
CallManager database. They are called "unassigned DNs" and can be used for
other devices. If unassigned DNs are not used by other devices, delete them
from the Cisco Unified CallManager database. You can use the Route Plan
Report to view and delete unassigned reference numbers. Refer to
Cisco Unified CallManager Administration Guide for more information.
Resolving Startup Problems
"Adding
for
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