Creating A New Configuration File - Cisco 7961G Administration Manual

Chapter 9 Troubleshooting and Maintenance

Creating a New Configuration File

Step 1
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Step 4
Note
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted. To create a
new configuration file, follow these steps:
Procedure
From Cisco CallManager, choose Device > Phone > Find to locate the phone
experiencing problems.
Choose Delete to remove the phone from the Cisco CallManager database.
Add the phone back to the Cisco CallManager database. See the
to the Cisco CallManager Database" section on page 2-11
Power cycle the phone.
When you remove a phone from the Cisco CallManager database, its
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configuration file is deleted from the Cisco CallManager TFTP server. The
phone's directory number or numbers remain in the Cisco CallManager
database. They are called "unassigned DNs" and can be used for other
devices. If unassigned DNs are not used by other devices, delete them from
the Cisco CallManager database. You can use the Route Plan Report to view
and delete unassigned reference numbers. Refer to the Cisco CallManager
Administration Guide for more information.
Changing the buttons on a phone button template, or assigning a different
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phone button template to a phone, may result in directory numbers that are no
longer accessible from the phone. The directory numbers are still assigned to
the phone in the Cisco CallManager database, but there is no button on the
phone with which calls can be answered. These directory numbers should be
removed from the phone and deleted if necessary.
Resolving Startup Problems
"Adding Phones
for details.
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