Cisco 7970G Administration Manual page 191

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
No DNS server IP
Programming Error
Successful – MD5
TFTP access error
TFTP Error
TFTP file not found
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
OL-11524-01
Description
A name was specified but
DHCP or static IP
configuration did not specify a
DNS server address.
The phone failed during
programming.
The phone attempted an
802.1X transaction and
authentication achieved.
TFTP server is pointing to a
directory that does not exist.
The phone does not recognize
an error code provided by the
TFTP server.
The requested load file (.bin)
was not found in the TFTPPath
directory.
Possible Explanation and Action
If the phone has a static IP address, verify
•
that the DNS server has been configured.
See the "Network Configuration Menu"
section on page 4-7
If you are using DHCP, the DHCP server
•
has not provided a DNS server. Check the
DHCP server configuration.
Attempt to resolve this error by power cycling
the phone. If the problem persists, contact
Cisco technical support for additional
assistance.
The phone achieved 802.1X authentication.
For more information, see the
Authentication and Status" section on
page 4-42
If you are using DHCP, verify that the
•
DHCP server is pointing to the correct
TFTP server.
If you are using static IP addresses, check
•
configuration of TFTP server. See the
"Network Configuration Menu" section
on page 4-7 for details on assigning a
TFTP server.
Contact the Cisco TAC.
Check the load ID assigned to the phone (from
Cisco Unified CallManager, choose Device >
Phone). Verify that the TFTPPath directory
contains a .bin file with this load ID as the
name.
Status Menu
section for details.
"802.1X
7-11