Cisco 7970G Administration Manual page 189

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
File auth error
File not found
IP address released
Load Auth Failed
Load Auth Failed
Load ID incorrect
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
OL-11524-01
Description
An error occurred when the
phone tried to validate the
signature of a signed file. This
message includes the name of
the file that failed.
The phone cannot locate on the
TFTP server the phone load
file that is specified in the
phone configuration file.
The phone has been
configured to release its IP
address.
The phone could not load a
configuration file.
A signed phone load file has
been modified or renamed.
Load ID of the software file is
of the wrong type.
Possible Explanation and Action
The file is corrupted. If the file is a phone
•
configuration file, delete the phone from
the Cisco Unified CallManager database
using Cisco Unified CallManager
Administration. Then add the phone back
to the Cisco Unified CallManager
database using Cisco
Unified CallManager Administration.
There is a problem with the CTL file and
•
the key for the server from which files are
obtained is bad. In this case, run the CTL
client and update the CTL file, making
sure that the proper TFTP servers are
included in this file.
Make sure that the phone load file is on the
TFTP server and that the entry in the
configuration file is correct.
The phone remains idle until it is power
cycled or you reset the DHCP address. See the
"Network Configuration Menu" section on
page 4-7 section for details.
The configuration file that the phone received
from the server identified in this message is
corrupt. Make sure that a good version of the
configuration file exists on that server.
Make sure that the phone load file that the
phone is downloading has not been altered or
renamed.
Check the load ID assigned to the phone (from
Cisco Unified CallManager, choose Device >
Phone). Verify that the load ID is entered
correctly.
Status Menu
7-9