Avaya IP Office 3.2 Applications Installation & Administration Manual page 40

Applications Installation & Administration
ECS Service Does Not Start
Problem:
The ECS Service will not start and a pop-up appears saying:
Could not start the ECS Conference Service service on Local Computer.
Error 1069: The server did not start due to a logon failure.
Possible Solution:
Check the ECS Service properties Log On tab and possibly change from Local Machine to
.\Administrator to see if the service starts on higher administrative rights.
The service should start on either local or Administrative rights depending on the server rights when
loading the Conference Center software. Check with the domain administrator for the rights of the server
being used.
SMTP Notification Failure
SMTP notification may fail when authentication is required by a third party SMTP server.
Problem:
If a third party SMTP server is used with the Conference Center software, the SMTP interface in
Conference Center fails to run if authentication is required. If you put the IP address or name of a third
party server directly into the configuration screen the email notification will fail.
Possible Solution:
Enabling 'Anonymous Access' in the third party SMTP server is required for the conference mail
notification feature in Avaya Conference Center solution.
An alternative resolution for this issue is to install a local SMTP server, gateway or other similar program
on the same PC as the Conference Center to redirect the notification email.
Email and Smart Hosts
Setting Smart Host can enable SMTP forwarding to a SMTP server (e.g. Exchange Server) to forward
email. This option can be utilized if emails are unable to be sent from the Conference server.
1. Right-click on the properties of the SMTP Virtual Server and click on the delivery tab.
2. Click on Advanced.
3. Enter the Smart Host Domain name for the SMTP Server to be used.
4. Apply new settings and close.
If emails are failing to be sent after Smart Host has been enabled, copy the email from the
InetPub\MailRoot\Queue to IntelPub\MailRoot\Drop. Booking a new conference with email will then send
all emails from the drop directory. Thereafter all conferences with email notification enabled will have
emails sent.
Page 36
15-601133 Issue 1 (7 June 2006)
Applications Installation & Administration Manual
IP Office 3.2