Avaya IP Office 3.2 Applications Installation & Administration Manual page 39

AVECS Blank Page
Problem:
When the AVECS web page is loaded, it is blank. When the AVECSWEB web page is loaded, a single
line of text is displayed.
Possible Solution:
Verify that there is a .aspx extension listed in IIS Manager. IIS Manager can be accessed by doing the
following:
1. Right click on the default web site.
2. Select Properties.
3. Click Home Directory.
4. Click Configuration. The .aspx entry should be listed there.
If not, it is likely that .NET 1.1 was installed prior to the installation of IIS. In this case, all of the system
updates required have not been carried out.
To re-install .NET 1.1:
1. Remove .NET 1.1.
2. Start installing Conference Server again so that .NET is installed from the Conferencing Center
CD.
3. When prompted to install the Conference Server press Cancel.
4. Re-boot the server and check that the ASPNET user is present.
Security Setting Error
Problem:
During the installation of Conference Center on a Windows 2003/2004 server, the error message 1609
might show.
Error 1609: An error occurred while applying security settings. ASP.NET is not a valid user or group.
This could be a problem with the package, or a problem connecting to a domain controller on the
network. Check your network connection and click Retry, or Cancel to end the install.
Possible Solution:
This is problem with ASP.NET. To resolve the problem:
1. Check if .NET1.1 is installed. If it is, remove it.
2. Start installing Conference Server again so that .NET is installed from the Conferencing Center
CD.
3. When prompted to install the Conference Server press Cancel.
4. Re-boot the server and check that the ASP.NET user is present.
Applications Installation & Administration Manual
IP Office 3.2
Conferencing Center
15-601133 Issue 1 (7 June 2006)
Page 35