Avaya IP Office 3.2 Applications Installation & Administration Manual page 67

Microsoft Outlook Notes
Phone Manager disables Outlook related functions if a suitable version of Outlook 2000, 2003 or XP is
not found during installation. Outlook 2000 or higher must be installed to enable these functions. Outlook
Express is not supported.
Note

Phone Manager uses MAPI to perform a CLI match for pop outlook. If the user does not have a
default profile or no profile exist then this function will not work.
Phone Manager only screen pops against the user's personal mailbox contacts, mailbox contacts and
public folder contacts. Where duplicate entries exist that order is the order of preference.
To enable screen pop using Microsoft Outlook Notes:
1. Click Contacts > Properties > Outlook Address Book > Show this folder as an email
address book.
2. Click OK.
Applications Installation & Administration Manual
IP Office 3.2
Phone Manager
15-601133 Issue 1 (7 June 2006)
Page 63