Avaya IP Office 3.0 Installation Manual
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Avaya IP Office 3.0 Installation Manual

Small office edition
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IP Office 3.0
Small Office Edition Installation Manual
th
40DHB0002UKED Issue 3 (4
February 2005)

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  • Page 1 IP Office 3.0 Small Office Edition Installation Manual 40DHB0002UKED Issue 3 (4 February 2005)

  • Page 3: Table Of Contents

    The IP Office - Small Office Edition Platform................7 General............................... 7 Power Fail..............................7 Avaya IP Office - Small Office Edition (Front View)..................8 Avaya IP Office - Small Office Edition (Rear View) ..................9 Typical Configurations ..........................10 Home Based Business......................... 10 Single Site Business ..........................11 Multi-Site Business ..........................
  • Page 4 Trap Generation ............................63 MIB Loading ............................. 64 HP OpenView Network Node Manager 6.41 and Earlier................64 CastleRock SNMPc 5.1.6c and Earlier ..................... 65 Index............................67 Small Office Edition Installation Manual Page iv IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 5: Introduction

    Introduction General This manual covers the installation of Avaya IP Office - Small Office Edition equipped with software release Level 3.0+. It is intended for use by installers and maintainers who have successfully completed the appropriate Avaya IP Office - Small Office Edition training courses. Please note that, on software release Level 3.0+, DT telephones are not supported.

  • Page 6: Scope Of Manual

    Small Office Install Scope of Manual This manual, for the Avaya IP Office - Small Office Edition systems, covers the following subjects and should be read in the sequence shown below: • Avaya IP Office - Small Office Edition Platforms This section provides details of the various Avaya IP Office - Small Office Edition platforms available.

  • Page 7: The Ip Office - Small Office Edition Platform

    The IP Office - Small Office Edition Platform General The Avaya IP Office - Small Office Edition system platform is supplied in a number of variants as follows: 1. Two Analog Trunks + 4 POTs (analog telephones) + 3 VoIP compressors.

  • Page 8: Avaya Ip Office - Small Office Edition (Front View)

    • Note A fully equipped version of the Avaya IP Office - Small Office Edition is shown above. Two other variants are available; one with DS1-4 ports allocated to POT ports 5-8 and DS5-8 not fitted. The other variant does not have the top row of RJ45 ports fitted (see Country Variants).

  • Page 9: Avaya Ip Office - Small Office Edition (Rear View)

    – 10/100 BaseT for port details. • PCMCIA slots Used for optional Avaya supplied wireless LAN and/or additional Voice Memory cards. • Audio I/P Socket A single 3.5mm stereo or mono jack socket that enables input from an external 'Music-on-Hold' source.

  • Page 10: Typical Configurations

    • One Laptop PC. • One PC. Avaya Kit List • Avaya IP Office - Small Office Edition 2T + 4A (3 VoIP). • Country specific power lead (must be sourced separately). • Analogue telephones (can be sourced separately). •...

  • Page 11: Single Site Business

    Three company PCs. • Door entry security. Avaya Kit List • Avaya IP Office - Small Office Edition 4T + 8A (3 VoIP). • Country specific power lead (must be sourced separately). • Analogue telephones (can be sourced separately). •...

  • Page 12: Multi-Site Business

    Six company PCs with Softphone capabilities. • Door entry security. Avaya Kit List • Avaya IP Office - Small Office Edition 4T + 8A + 8DS (16 VoIP). • Country specific power lead (must be sourced separately). • Avaya digital telephones.

  • Page 13: Country Variants

    Country Variants Small Office Editions Systems The following are lists of the country variants for each Avaya IP Office - Small Office Edition platform, trunk module kits, Integral module kits and expansion modules. The PCS level for each module can be found on a label that is stuck to the base of each module.

  • Page 14: Trunk Module Kits

    24B trunk. Power Supplies Common Lump-in-Line Power Supply units are supplied with each Avaya IP Office - Small Office Edition. However, the power leads are county specific and must be ordered separately. These power leads are earthed 3-pin and can only be used on Small Office Edition systems.

  • Page 15: Avaya Ip Office - Small Office Edition Pcmcia Cards

    Country Variants Avaya IP Office - Small Office Edition PCMCIA Cards The slots on the rear of the product can accommodate one or both of the following options: Variant Country SAP Code 64MB Memory card (Voice Mail) 700289721 Wireless LAN card...

  • Page 16: Avaya Ip Office - Small Office Edition Applications

    Small Office Install Avaya IP Office - Small Office Edition Applications As part of the IP Office Family, the Small Office Edition supports a broad range of optional feature enhancements and applications. The following list is a summary of options that are considered to be most relevant for use in the small business environment, as targeted by this product.

  • Page 17: Preparing For Installation

    Line Cords for structured cabling (see DT Line Cord for Structured Cabling) and power supply cables (see Country Variants). Programming These are the tools required for programming of a newly installed Avaya IP Office - Small Office Edition system. •...

  • Page 18: Space Requirements

    • Depth : 235mm (9.3 inches) • Where an Avaya Small offices is free standing, allow a minimum clearance of 62mm (2.5 inches) either side for cable trunking. • Check there is suitable lighting for installation, system programming and future maintenance.

  • Page 19: Power Supply Requirements

    Preparing for Installation Power Supply Requirements Avaya IP Office - Small Office Edition should only be connected to a clean power supply or to a UPS with 3-pin connectors including earth. • CAUTION The Lump-in-Line PSU's supplied with each Avaya IP Office - Small Office Edition module must only be connected to a 50/60Hz, 100-240V power source.

  • Page 20: Out Of Building Telephone Installations

    Small Office Install Out of Building Telephone Installations Installation of telephones that are external to the building housing the Avaya IP Small Office Edition or in another building require In-Range-Out-Of-Building (IROB) protectors to protect the control unit and device from electrical surges. Only Digital Stations should be used for out of building/external telephones.

  • Page 21: Installing A New System

    Series Telephones and Wall Mounting 44/4600 & 6400 Series Telephones. 6. Connect your PC LAN Port to one of the LAN Ports on the front of an Avaya IP Office - Small Office Edition using a LAN Cable (see LAN Cable).

  • Page 22: Installation Of Integral Modules

    Installation of Integral Modules An Avaya IP Office - Small Office Edition can be fitted with a WAN module, a quad BRI module or a PRI/T1 module. In addition, either or both the optional PCMCIA cards (Memory and/or Wireless LAN) can be fitted.

  • Page 23: Shelf/Wall Mounting

    Installing a New System Shelf/Wall Mounting All variants of the Avaya IP Office - Small Office Edition can be either shelf or wall mounted. Four retaining slots (item (1) below) enable the IP Office - Small Office Edition unit to be mounted and secured either: •...

  • Page 25: Basic System Programming

    The Avaya IP Office - Small Office Edition can be connected in either one of two ways; either directly to a PC or as part of a LAN. Both methods use an Avaya IP Office - Small Office Edition Cat. 5E patch cable (see PRI/BRI ISDN Cable) connected between one of the LAN ports on the front of the Avaya IP Office - Small Office Edition and the PC/LAN.

  • Page 26: Initial Programming

    Small Office Install Initial Programming All the software used to configure and manage the Avaya IP Office - Small Office Edition system must be installed on your PC from the supplied Administrator CD. With the initial assembly completed and your PC connected to the Avaya IP Office - Small Office Edition system, insert and run the Administrator (CD 1 of 3).

  • Page 27: Use The Ip Office Installation Wizard

    2. The Configuration Tree blank screen is displayed. To display the facilities available for this named operator's Configuration Tree, from File select Open and, when requested, enter the password for the Avaya IP Office - Small Office Edition unit. The default for the Avaya IP Office - Small Office Edition unit is password.

  • Page 29: Telephone Installation

    Telephone Installation Checking Telephones It is preferable to leave connection of telephones until after installation of other Avaya IP Office - Small Office Edition equipment and full system programming has been completed (including the set-up of directory numbers and names). Note that by Avaya IP Office - Small Office Edition telephones we mean devices manufactured and supplied by Avaya and not third party telephone devices.

  • Page 30: Connecting & Checking Two-Wire Telephones

    3. With power to the Avaya IP Office - Small Office Edition system switched on, make a test call. 4. Switch the power to the Avaya IP Office - Small Office Edition system off and again make a test call.

  • Page 31: Wall Mounting 44/4600 & 6400 Series Telephones

    The following pictorial instructions, although for a 4600 telephone, provide a general overview on how to wall mount both series of telephones. For safety instructions and details, refer to the specific instructions for each telephone type (supplied on the CD with the Avaya IP Office - Small Office Edition system). Small Office Edition Installation Manual Page 31 IP Office 3.0...

  • Page 33: System Handover

    Where VoIP is to be deployed have the appropriate network design criteria and QoS mechanisms been applied as per the Avaya planning guidelines. Wiring • Has the Avaya IP Office - Small Office Edition, been fitted with the appropriate functional/protective grounds. • Is the distribution wiring (structured cabling) satisfactory to the required national standards? •...

  • Page 35: Safety And Homologation Statements

    IEC60950 or UL60950 where applicable. Lithium Batteries A lithium battery is fitted to the real time clock on the Avaya IP Office - Small Office Edition mother boards. •...

  • Page 36: Trunk Interface Modules

    Dealers and Distributors, or from Avaya's web site: http://www.avaya.com. This guide is also available from Avaya's support web site: http://support.avaya.com. Support Telephone Numbers For initial help and support, contact your distributor/supplier. The following contact points are for Avaya authorized partners. In the USA only •...

  • Page 37: Ip Office 3.0 40Dhb0002Uked Issue 3 (4Th February

    Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment." Small Office Edition Installation Manual Page 37 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 38: Regulatory Instructions For Use

    Small Office Install Regulatory Instructions for Use Regulatory Instructions for Use Any changes or modifications not expressly approved by Avaya ECS Ltd could void the user's authority to operate the equipment. More • Avaya IP Office - Small Office Edition Operation in Australia •...

  • Page 39: Operation In Eu

    Safety and Homologation Statements Operation in EU The Avaya IP Office - Small Office Edition product is intended for operation in European Union countries. Where the wireless option has been installed, the product operates on the 2.4GHz frequency band for the above countries apart from France were the products utilizes the following frequencies : 2.455GHz...

  • Page 41: Technical Data

    This section provides the technical specifications for the Avaya IP Office - Small Office Edition ports. All diagrams are viewed from the front. Note: Throughout the following, Tx = from Avaya IP Office - Small Office Edition and Rx = to Avaya IP Office - Small Office Edition.

  • Page 42: Ds/Dt Ports (Rj45)

    Do not use. Sig 1. Sig 2. Do not use. ISDN Port – BRI (RJ45) On Avaya small Office these are optional ports are available with the Quad BRI module (see Country Variants). Pin No. Description Signal Direction Transmit Data (Tx-A) >...

  • Page 43: Dte Port (9 Way D-Type Socket)

    Audio in – Left Channel < Right Audio in – Right Channel < Functional Ground (3.5mm Jack Socket) Pin No. Description Common Common - 0V Left Right Small Office Edition Installation Manual Page 43 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 44: External Control Port (3.5Mm Stereo Jack Socket)

    Control Circuit 2 Pin 1 and Pin 3, ensure that Pin 1 is at a positive voltage with respect to Pin 3. Each circuit can be switched independently. Switch Setting Information Low resistance between Pins. High resistance between Pins. Small Office Edition Installation Manual Page 44 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 45: Wan Port (37 Way D-Type Socket)

    X21: Pin 7 is connected to pin 6. • V24/28: Pin 25 is connected to pin 6. • V35: Pins 7 and 25 are connected to pin 6. Small Office Edition Installation Manual Page 45 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 46: Cables

    Cables Cables This section provides information about the cables that are used with Avaya IP Office - Small Office Edition. Refer to page 36 for port pin out details. All of the following cables are for internal use only. All structured cabling/site wiring must conform to all local regulations.

  • Page 47: Dte Cable

    RTS (Request To Send) CTS (Clear To Send) DSR (Data Set Ready) Ground DCD (Data Carrier Detect) DTR (Data Terminal Ready) 4 RI (Ring Indicator) Small Office Edition Installation Manual Page 47 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 48: Line Cord For Structured Cabling

    This cable can be used to replace the RJ11 to BT Newplan plug that is attached to the 20 series telephones to allow connection to structured cabling. Small Office Edition Installation Manual Page 48 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 49: Pri/Bri Isdn Cable

    PRI/BRI ISDN Cable SAP Code:- 700213440 Supply: As standard with Avaya IP Office - Small Office Edition systems. Can be used for either PC to Avaya IP Office - Small Office Edition LAN connection or as an ISDN trunk connection as illustrated below.

  • Page 50: Lan Interconnect Cable

    • This cable is used: • When connecting Avaya IP Office - Small Office Edition LAN switch ports directly to a PC. • Pins 4,5,7 and 8 are through connected for ease of construction. They are not actually used. Small Office Edition Installation Manual Page 50 IP Office 3.0...

  • Page 51: Lan Cable

    This cable is used: • When connecting Avaya IP Office - Small Office Edition LAN switch 1 - 7 directly to a PC. • When connecting a WAN3 port to an IP403/406 hub port which is not located in the same cabinet as the Avaya IP Office - Small Office Edition.

  • Page 52: X.21 Wan Cable

    Pin 19 at end A is connected to the Screened Cable Drain Wire. • This cable is used to connect a WAN port to a Digital leased Line. Small Office Edition Installation Manual Page 52 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 53: Wan Cable

    The maximum core to core capacitance must not exceed 800pF. • This cable is used to connect a WAN port to a Digital leased Line. Small Office Edition Installation Manual Page 53 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 54: Telephone Converter Cables

    Other connections are not relevant. BT Newplan socket connections may be reversed as polarity is not important. This adapter may be used with DT telephones fitted with BT Newplan plugs. Small Office Edition Installation Manual Page 54 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 55: Port Safety Classification

    Technical Data Port Safety Classification Port Safety Classification The Avaya IP Office - Small Office Edition systems have the following ports: • Analog extension ports (with one Power Fail port) • 10/100 BaseT LAN ports • 10/100 WAN port •...

  • Page 56: Compliance With Fcc Rules

    2. Where gain adjustment away from the default values are made, precautions should be taken to ensure that the connection of terminal equipment is controlled by qualified installation personnel. Small Office Edition Installation Manual Page 56 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 57: Technical Specifications

    Lump-in-Line PSU: Model PSA4524-26E13 • Power Supply Requirements: Input 100-240Vac, 50/60Hz, 81-115VA, input current 1.5A maximum. • Standard PSUs: Output 24Vdc, 1.875A, output power 45W maximum. Small Office Edition Installation Manual Page 57 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 58: Interfaces

    16 bit type II PCMCIA format PC Card. module IEEE 802.11b WiFi. (optional) Voice Memory 16 bit type II PCMCIA format PC Card. (optional) 64M flash memory. Small Office Edition Installation Manual Page 58 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 59: Protocols

    RFC2661: Layer Two Tunneling Protocol "L2TP". RFC3193: Securing L2TP using IPsec. ENTITY RFC2737: Entity MIB (Version 2). TFTP RFC1350 Trivial File Transfer Protocol. RFC868 Network Time Protocol. Small Office Edition Installation Manual Page 59 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 61: Snmp

    • generic (coldStart, warmStart, linkDown, linkUp, authenticationFailure) • licence – License Key Server access fault notifications • phone change – connected phone change notification Small Office Edition Installation Manual Page 61 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 62: Mibs Supported

    Provides extension/user/phone-port map. • Phone-port mapping via cross-reference to entPhysicalEntry for port with entPhysicalIndex value • Provides notifications of phone change event. • ipoPhonesChangeEvent Small Office Edition Installation Manual Page 62 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 63: Trap Generation

    No traps are issued for POT extensions as the presence or absence of such phones cannot be established hence the ipoPhonesType for such extensions is always potPhone. Small Office Edition Installation Manual Page 63 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 64: Mib Loading

    RFC2213-INTEGRATED- snmp_mibs\standard on OpenView install SERVICES-MIB DIFFSERV-DSCP-TC.mib snmp_mibs\Standard on IP Office Admin DIFFSERV-MIB-HPOV.mib snmp_mibs\Standard on IP Office Admin IPO-PHONES-MIB.mib snmp_mibs\IPOffice on IP Office Admin Small Office Edition Installation Manual Page 64 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 65: Castlerock Snmpc 5.1.6C And Earlier

    INTEGRATED-SERVICES- snmp_mibs\Standard on IP Office Admin DIFFSERV-DSCP-TC.mib snmp_mibs\Standard on IP Office Admin DIFFSERV-MIB.mib snmp_mibs\Standard on IP Office Admin IPO-PHONES-MIB.mib snmp_mibs\IPOffice on IP Office Admin Small Office Edition Installation Manual Page 65 IP Office 3.0 40DHB0002UKED Issue 3 (4th February 2005)

  • Page 67: Index

    55, 58 Configuration Tree Async Data 55 use 25 BRI Interface 38 AT&T Megacom 800 Avaya IP Office 5, 6, BRI ISDN 55 Access 26 7, 8, 9, 10, 11, 12, Brown/White 49, 50, Access Point RFA 16 AT&T Multiquest 58...
  • Page 68 DHCP CHASSIS 45 Contact Closure become 25 EMC 35, 39 Checking Adjunct 20 find 25 EN 609050 55 Avaya IP Office 29 Contain DHCP 17, 25, 59 Enable Telephones 29 IP Office Dial Emergency 38 IP Office 23 Checking 29...
  • Page 69 Statements 6 Avaya IP Office IP Authentication Frame-Relay 63 Housing 17, 25 Header 59 France 39 Avaya IP Office 35 IP Office 6 IP Cat 17 Front View 8 Housing 35 Microsoft Net 1.1 IP Encapsulating FSK 58 HP OpenView...
  • Page 70 LAN 10/100Mbps 7 M3 Plastite 23 IP Security Document Microsoft Net 1.1 LAN 10/100Mbps Maintain Roadmap 59 Framework Layer 8 Avaya IP Office 25 IP Small Office application LAN 1-4 58 Maintain 25 Edition Office 19 install 26 LAN and/or 9 Maintenance/fault IP Softphone 10, 11, Microsoft Net 1.1...
  • Page 71 POTS 30 Network PC 8, 10, 12, 16, 17, Power Music on Hold 55 Management 21, 25, 26, 33, 49, Avaya IP Office 30 Music-on-Hold 9 Systems 64 50, 51 Power 14, 30 POT 13 PC Card 58 Power Fail 7, 41, 55,...
  • Page 72 Remove Remove 22 RFC2453 59 Sleave 14swg 9 SAVE THESE RFC2661 59 Slide Slide INSTRUCTIONS 18 sum 39 RFC2737 59 Avaya IP Office 23 S-B 52 REN 38, 39, 58 RFC2737-ENTITY- Slide Slide 23 Scan Replace MIB 64 Small LAN 25...
  • Page 73 Support Telephones 29 US 13, 14, 26, 36 respond 61 3rd 16 TFTP 59 SNMP 59, 61, 62, 63, Avaya IP Office 19 These Ports 55 excluding 13 64, 65 Support 16, 19 TIA/EIA-IS-968 USA 13, 18, 36, 39, SNMP Agent Support Telephone Section 4.5 56...
  • Page 74 V11 Ind-B 45 WARNING 35 Xxxxx's 26 application 16 V11 Rx-A 45 WARNING The VoiceMail Pro 16 V11 Rx-B 45 Avaya IP Office 35 Y 53 Voicemail Pro RFA V11 Tx-A 45 Watts 57 V11 Tx-B 45 Way 43, 47 Voicemail/auto-...
  • Page 76 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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