Avaya IP Office 3.2 Applications Installation & Administration Manual page 41

Emails Not Sent from the Conference Center Server
Problem:
Mail is not being received correctly to either the mailbox or the Drop directory.
Possible Solution 1:
On machines with IIS5, mail sent from the Conferencing Center Server will collect in
.../InetPub/mailroot/Drop. If a POP3 Server has been installed on the PC, it will be taken from the Drop
directory and delivered to the appropriate mailbox.
On machines with IIS6 installed, provided the POP3 Server has been configured (this ships by default
with Windows 2003), mail from the Conferencing Center Server will be routed correctly to the mailbox.
If mail is not being received correctly to either the mailbox or the Drop Directory, it may be necessary to
configure the SMTP Mail in IIS.
To configure the SMTP Mail in IIS:
1. From the Control Panel, open Internet Services Manager.
2. Expand the tree and expand Default SMTP Virtual Server.
3. If the domain name is not in the format X.X

Right click, select New | Domain.

Select Alias and enter a name in the format X.X (e.g. PCSServer.Avaya.com).
4. Double-click the Domain Name and ensure Drop Directory is set to 'Inetpub\Mailroot\Drop'.
If the Virtual Server could not be viewed from the tree, update the server with all the latest
Microsoft updates for the particular operating system being used. If after updating the server , the
virtual server is still not shown:
1. Un-install Microsoft IIS and SMTP
2. Reinstall Microsoft IIS and SMTP
3. Reinstall the .NET 1.2 (.NET will update IIS when installed).
4. Reinstall the Conference Center software.
Possible Solution 2:
The email queue can be seen with each email to be sent from the Conference Server. If no emails are
being sent check the queue folder in the InetPub\mailroot\queue. If this queue folder has several entries
then ensure SMTP Virtual Server has been correctly established. If the SMTP settings have been
correctly established, then refer to the section regarding Email and Smart Hosts.
Support for SQL
SQL 2005 is not currently supported for IP Office Applications. The currently supported versions are
Microsoft SQL 2000 and MSDE.
Applications Installation & Administration Manual
IP Office 3.2
Conferencing Center
15-601133 Issue 1 (7 June 2006)
Page 37