Runco WindowWall Installation Manual page 6

5 Removal, installation, and set-up service charges are excluded from this Standard Limited
warranty
6 Black uniformity issues or other LCD issues associated with usage outside the Runco
recommended guidelines and specifications for the product
7 Bright or dark sub pixels that are characteristic of LCD technology and considered by Runco
to be acceptable and within Runco's manufacturing specifications. (See Sub Pixel Policy
below)
8 Second day shipment delivery time and availability may vary based on origin and
destination and Runco is unable to deliver to PO Box and FPO Box addresses
Sub Pixel Policy
It is not uncommon for one or more sub pixels to become bright or dark during or after the
manufacturing process. A bright sub pixel is one that remains in the on position, and a dark
sub pixel is one that appears black or off. The sub pixels are usually hard to see and will not
detract from the display quality or usability at normal viewing distance. The following are
Runco's criteria for identifying bright or dark sub pixels that would be considered
unacceptable: a) the number of bright or dark sub pixels; b) the location of the bright or dark
sub pixels; c) the color of the bright sub pixels; and d) the Runco model size. If sub pixels have
been identified as unacceptable by Runco the LCD will be deemed faulty and will be replaced
if reported within the warranty period. If there are issues with bright or dark sub pixels,
gather the information listed above and call or email support@Runco.com.
Other Terms and Conditions
1 Runco will not accept returned Product unless an RMA number has been issued by Runco.
2 If an Advance Exchange return occurs, it is the customer's responsibility to properly
package the defective product and ship it to the address provided by the Runco technical
support representative with the RMA number prominently displayed. If the defective
product is not properly packaged and is damaged in transit during its return to Runco, you
may be invoiced for either the repair costs, if repairable, or the MSRP of a replacement
product and shipping costs incurred by Runco.
3 The repaired or replaced product will assume the remainder of your original product's
RuncoCare Service Plan term or 90 days from the date the repaired unit is shipped,
whichever is longer.
4 If a replacement product is sent, the customer agrees to retain the replacement for the
product you purchased and your defective product becomes the property of Runco.
vi
k
Opening the product and/or tampering with internal circuitry
l
Products lost, stolen or discarded
m
Any damage or dissatisfaction associated with latent images, "burn-in, " or any other
damage determined by Runco to be the result of customer use patterns
n
Any other cause, which does not relate to a product defect in material or
workmanship
Runco WindowWall Installation Guide