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Runco repair depot specified by the technical support representative. It is the customer's
responsibility to properly package the hardware, include all appropriate materials, and
return it to the location specified by the Runco technical support department. The
customer will need to address and resolve any shipping damage claims directly with the
shipping company.
5
The customer is responsible for providing a suitable box to ship the defective product to an
authorized Runco repair depot. Boxes may be purchased from a Runco technical support
representative.
6
The customer is responsible for paying freight charges to ship the defective product to an
authorized Runco repair depot.
7
For in-warranty repairs, Runco will pay freight charges to return the repaired/replacement
product (which shall not include accessories--e.g., cables, remotes, carrying cases, lens cap
and other peripherals sold with the Runco product) to the customer from the Runco repair
depot.
8
Once an RMA has been created, the customer may contact
follow-up questions or confirmation status of the claim process.
Warranty Exclusions
This RuncoCare Standard Limited Warranty does not include or is limited by the following:
1
Products not purchased from an authorized Runco dealer
2
Rental costs incurred by the customer in the event of product defect or failure
3
Any product with a defaced, modified, or removed serial number
4
Damage, deterioration, or malfunction resulting from:
a
Accident, abuse, misuse, neglect, improper ventilation, fire, water, disaster, lightning,
or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized
product modification (including use of an unauthorized mount), or failure to follow
instructions supplied with the product
b
Repair or attempted repair by anyone not authorized by Runco
c
Any damage to the product due to shipment
d
Removal or installation of the product
e
Causes external to the product, such as electric power fluctuations or failure
f
Use of supplies or parts (including lamps) that are not purchased from Runco or do
not meet Runco's specifications
g
Normal wear and tear
h
Expected lamp degradation and normal decrease in lamp output over a period of
time or as the lamp is consumed
i
Customer caused defects, including but not limited to, scratched/defaced/altered
plastics
j
Failure to follow maintenance procedures as outlined in the product's user guide
where a schedule is specified for regular cleaning of the product
Runco WindowWall Installation Guide
serviceorders@runco.com
for
v
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