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Warranty Coverage
Runco warrants its products to be free from defects in material and workmanship during the
warranty period provided below. If, in Runco's sole determination, a product proves to be
defective in material or workmanship during the warranty period, Runco will repair the
product, replace the product with a substantially similar new or like new product, or refund a
prorata share of the purchase price (calculated based on the remainder of the warranty
period and the then-current MSRP
product is determined by Runco to not be feasible. Runco has sole discretion in determining
whether a same or like model is offered, and what constitutes as 'substantially similar model' .
Length of Warranty
Runco products are warranted for two (2)-years from the date of shipment from Runco.
Lamps are warranted six (6) months from the date of shipment or 1000 hours of use,
whichever comes first. All other accessories, which include but are not limited to, cables,
remotes, carrying cases, lens cap and other peripherals sold with the Runco product, are
warranted for ninety (90) days from the date of the original shipment of the accessory.
Eligibility
This RuncoCare Standard Limited Warranty is valid only for the first customer who purchases
the covered product from an authorized Runco dealer or distributor. This warranty is not
transferable. You may be required to provide proof of purchase in order to receive warranty
services.
RuncoCare Standard Claim Procedure
In the event of a product defect, please follow the warranty claim procedure provided below:
1
The customer is required to contact a Runco dealer or Runco Technical Support via email at
support@runco.com
customer is located outside North America, call +3589 4200 554 in Europe for product
service.
2
Be prepared to provide the date of purchase, the place of purchase, serial number, product
model number, description of the problem and troubleshooting steps already attempted.
3
Runco Technical Support staff will attempt to correct any minor issues that may be causing
the problem. If Runco is unable to resolve the problem through troubleshooting, a Return
Material Authorization (RMA) number will be issued for the exchange of the defective
product if it is determined that the claim was made within the coverage period of the
Standard Limited Warranty.
4
If it is determined that the Standard Limited Warranty applies to the claim, the customer
will need to return the defective product to the Runco repair depot location specified by
the Runco technical support representative. The customer will need to properly package
the defective product, consisting of the product only, and not include any accessories (e.g.,
cables, remotes, carrying cases, lens, lens cap and other peripherals) and return it to the
iv
or via phone at (toll free) 800-23-RUNCO (800-237-8626). If the
1
MSRP is defined as the most recent product price listed on Runco's price list.
Runco WindowWall Installation Guide
1
of a similar product), if repair or replacement of the
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