8-Bin Mailbox Control Panel And Event Log Messages; Table 30. Control Panel And Event Log Messages-8-Bin Mailbox - HP Color LaserJet 9500 Service Manual

8-bin mailbox control panel and event log messages

Note Numerical messages are listed first, followed by the alphabetical messages.
Table 30. Control panel and event log messages—8-bin mailbox
Control panel message Event log
13.12.01
Jam in left accessory
13.12.02
Jam in left accessory
13.12.03
Jam in left accessory
ENWW
User LED
13.12.01 Amber blinking
Recommended action:
1 Make sure that the flipper path area is clear.
2 Clear the jam.
3 Check the sensor diagram for sensor-position identification.
4 Make sure that the flipper sensors are in the correct position and that there are no loose parts on
the module.
5 Make sure that the flipper connections are correct.
6 Make sure that the controller PCA connections are correct.
7 Make sure that the grounding line is in good condition by checking the electrical continuity
between the guide beam and the specific point of the line.
8 If the error persists, replace the flipper.
13.12.02 Amber blinking
Recommended action:
1 Check the event log to see if jams (fuser duplexer) are related to media not arriving in time.
2 Make sure that the media is not wrinkled or damaged.
3 Make sure that the 8-bin mailbox has the latest firmware version.
4 Make sure that the correct media type is being used in the printer or MFP.
5 Check if the error occurs when non-standard media is used.
6 Use standard media to see if the jam persists.
7 Make sure that the grounding line is in good condition by checking the electrical continuity
between the guide beam and the specific point of the line.
8 If the error persists, replace the flipper.
13.12.03 Amber blinking
Recommended action:
1 Check the event log to see if the jam is occurring at a repetitive rate (for example, more than
three occurrences in less than 1,000 printed pages).
2 Make sure that the media is not wrinkled or damaged.
3 Make sure that the correct media size is being used in the printer or MFP.
4 Remove the 8-bin mailbox from the printer or MFP, and then reattach it.
5 Make sure that the flipper rollers move freely.
6 Perform a paper-path test to see if the error can be reproduced.
7 Check to see if an obstruction exists in the paper path.
8 Make sure that the correct media type is being used in the printer or MFP.
9 Check if the error occurs when non-standard media is used.
10 Use standard media to see if the jam persists.
11 Check the sensor diagram for sensor-position identification.
12 Make sure that the grounding line is in good condition by checking the electrical continuity
between the guide beam and the specific point of the line.
13 Replace the flipper if more than three jams occur in less than 1,000 jobs and if the customer is
using standard media.
Service LED Description
Red blinking An initial jam exists in the flipper. At
power-on the ENTRY or FACEUP sensor
is activated.
Red blinking A delay jam exists in the entry sensor.
The timeout to receive media expired
before the sheet reached the ENTRY
sensor.
Red blinking A stay jam exists in the entry sensor. The
ENTRY sensor remains activated longer
than expected.
Chapter 7 Troubleshooting 223