Service Mode-8-Bin Mailbox - HP Color LaserJet 9500 Service Manual

Service mode—8-bin mailbox
The standalone diagnostics are designed to test the motors and functionality of the 8-bin mailbox
when the 8-bin mailbox is not connected to the printer or MFP.
Note You need a small, flatblade screwdriver for the power supply switch.
LEDs description
The 8-bin mailbox has two sets of LEDs:
Service-mode operation
Perform the following steps to put the 8-bin mailbox into service mode:
CAUTION Make sure that the printer or MFP is turned off before performing this test. If the printer or MFP is
on when service mode is enabled, damage to the 8-bin mailbox, the printer, or the MFP can occur.
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After a few seconds, the 8-bin mailbox performs a mechanical initialization sequence. If the
mechanical initialization sequence is successful, the user LED blinks with a green color. The
8-bin mailbox is ready to receive paper.
8-bin mailbox paper-path test
Note Letter and A4 media are the only media types that are supported for the paper-path test.
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User LED (callout 1). The user LED, located on the right side of the top cover, provides
information to the end user about the 8-bin mailbox power-on status and the attachment and
alignment to the printer or MFP.
Service LEDs (callout 2). The service LEDs, formed by three independent LEDs located in
the middle of the left side cover, show additional technical information to decode the 8-bin
mailbox status.
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Remove the 8-bin mailbox Jet-Link connection to the printer or MFP.
Remove the 8-bin mailbox from the printer or MFP.
Change the 8-bin mailbox power switch to service mode by sliding the power supply switch
up with a small, flatblade screwdriver.
Manually feed letter or A4 media one sheet at a time through the input paper guide in the
horizontal (landscape) position. The media passes across the flipper assembly, and the
sheet is sent to the face-up bin.
Chapter 7 Troubleshooting 241