HP Color LaserJet 9500 Service Manual page 208

Table 27. Control panel and event log messages—multifunction finisher (continued)
Event log, if connected to
Control panel
message LJ9000
66.12.32 66.12.32
Output device
failure
Recommended action:
1 Test the feed motor M2 by using the motor test (see "Testing a motor, solenoid, or clutch" on page 238).
2 Verify the functionality of the paddle home-position sensor PI2 (see page 79) by using the sensor test (see
"Testing sensors and switches" on page 238).
3 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at
each end.
4 Turn the printer or MFP off and then on again to see if the jam persists.
5 If the harness is connected, but the message persists, then replace the controller PCA.
66.12.33 66.12.33
Output device
failure
Recommended action:
1 Test the delivery motor M3 by using the motor test (see "Testing a motor, solenoid, or clutch" on page 238).
2 Verify the functionality of the delivery-belt home-position sensor PI7 (see page 79) by using the sensor test
(see "Testing sensors and switches" on page 238).
3 Make sure that the ejectors are even, relative to each other. If they are not, then unscrew the screw located
between the ejectors to loosen the mechanism and adjust the ejector belt. After adjustment, tighten the screw.
4 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at
each end.
5 Turn the printer or MFP off and then on again to see if the jam persists.
6 If the harness is connected, but the message persists, then replace the controller PCA.
66.12.34 66.12.34
Output device
failure
Recommended action:
1 Test the front aligning plate motor M4 (see page 76) by using the motor test (see "Testing a motor, solenoid,
or clutch" on page 238).
2 Verify the functionality of the aligning plate home-position sensor (front) PI4 (see page 78) by using the
sensor test (see "Testing sensors and switches" on page 238).
3 Make sure that the alignment plate (front wing) is seated correctly. If it is not, then reseat it.
4 Make sure that the alignment plate (front wing) is not broken. If it is broken, then replace it.
5 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at
each end.
6 Turn the printer or MFP off and then on again to see if the jam persists.
7 If the harness is connected, but the message persists, then replace the controller PCA.
66.12.35 66.12.35
Output device
failure
Recommended action:
1 Test the back aligning plate motor M5 (see page 76) by using the motor test (see "Testing a motor, solenoid,
or clutch" on page 238).
2 Verify the functionality of the aligning plate home-position sensor (back) PI5 (see page 79) by using the
sensor test (see "Testing sensors and switches" on page 238).
3 Make sure that the alignment plate (rear wing) is seated correctly. If it is not, then reseat it.
4 Make sure that the alignment plate (rear wing) is not broken. If it is broken, then replace it.
5 Verify that the connectors at the controller PCA are correctly seated, and check the harness connection at
each end.
6 Turn the printer or MFP off and then on again to see if the jam persists.
7 If the harness is connected, but the message persists, then replace the controller PCA.
206 Troubleshooting
9500, 9500mfp, 9050,
9000mfp 9050/9040mfp
66.12.32 66.12.32
66.12.33 66.12.33
66.12.34 66.12.34
66.12.35 66.12.35
User LED Service LED
Red solid Red (3 blinks)
Green (2 blinks)
Red solid Red (3 blinks)
Green (3 blinks)
Red solid Red (3 blinks)
Green (4 blinks)
Red solid Red (3 blinks)
Green (5 blinks)
Description
A home position
timeout has occurred
for the alignment
paddles (wings).
A delivery motor (M3)
failure had occurred.
A front aligning plate
(wing) motor (M4)
failure has occurred.
A rear aligning plate
(wing) motor (M5)
failure has occurred.
ENWW