3,000-Sheet Stacker Control Panel And Event Log Messages; Table 29. Control Panel And Event Log Messages-3,000-Sheet Stacker - HP Color LaserJet 9500 Service Manual

3,000-sheet stacker control panel and event log messages

Note Numerical messages are listed first, followed by the alphabetical messages.
Table 29. Control panel and event log messages—3,000-sheet stacker
Event log, if connected to
Control panel
message 9000
13.12.01 13.12.01
Jam in left
accessory
Recommended action:
1 Clear the jam. Verify that no media remains in the flipper area or in the fuser before reattaching the output
device. If media remains in this area or if media is in the fuser and it arrives to the flipper during power-on, a
jam message is generated repeatedly until the entire paper path is cleared.
2 Visually inspect all the sensors in the flipper assembly, making sure that the actuators move freely.
3 Replace the flipper assembly as needed.
13.12.02 13.12.02
Jam in left
accessory
Recommended action:
1 Print and analyze the event log, looking for printer- or MFP-related jams occurring either in the fuser or in the
duplexer. These errors might be the result of media failing to reach the output device in the correct amount of
time.
2 Make sure that media is in optimal condition, not wrinkled or damaged.
3 Make sure that the correct paper size in the trays is selected according the paper size that is being fed.
4 If possible, install the "failing" output device to a different printer or MFP and test it on the other printer or
MFP.
5 Replace the fuser or duplexer in the printer or MFP as needed.
6 Replace the flipper assembly as needed.
13.12.03 13.12.03
13.12.04 13.12.04
Jam in left
accessory
Recommended action:
1 Print and analyze the event log to find out whether the error occurs repeatedly.
2 If the jam occurs when using heavy or glossy media, run a test using plain, 75-g/m
3 Make sure that the correct paper size in the trays is selected according the paper size that is being fed.
4 If possible, install the "failing" output device to a different printer or MFP and test it on the other printer or
MFP.
5 Make sure that all of the sensors in the flipper move freely.
6 Replace the flipper assembly as needed.
218 Troubleshooting
9500, 9500mfp, 9050,
9000mfp 9050/9040mfp
13.12.01 13.12.01
13.12.02 13.12.02
13.12.03 13.12.03
13.12.04 13.12.04
User LED Service LED
Amber Yellow (1 blink)
blinking
Amber Yellow (1 blink)
blinking
Amber Yellow (1 blink)
blinking
Amber Yellow (1 blink)
blinking
Description
An initial jam exists in the
flipper. Media is present at
power-on or after clearing a
jam in the flipper entry area.
The FLENTRY1, FLENTRY,
or FLEXIT is activated.
The printer or MFP did not
deliver media to the output
device in within the specified
time.
A jam exists in the flipper.
The FLENTRY sensor is
activated, but the FLENTRY1
sensor is never deactivated.
2
(20-lb) paper.
ENWW