HP Color LaserJet 9500 Service Manual page 215

Table 28. Control panel and event log messages—3,000-sheet stapler/stacker (continued)
Event log, if connected to
Control panel
message 9000
13.12.13 13.12.0D 13.12.0D
Jam in left
accessory
Recommended action:
1 Analyze the event log for frequency of the error message.
2 Make sure that the media is well-aligned in the input trays.
3 Make sure that the media is not wrinkled before arriving to the output device.
4 Make sure that the media is coming out in the accumulator well-centered. If this is not the case, then check
the input trays to make sure that the media is centered and not closer to either front or back.
5 Make sure that the media is not touching the plastic arms (wings) in the accumulator.
6 Make sure that customers are not blocking the exit of the accumulator when waiting for their print jobs.
7 Check for interference at the exit of the accumulator.
NOTE: Media with excessive curl can block the exit.
8 Make sure that the paper stopper clips are in their correct position.
9 Make sure that the accumulator exit roller cover is installed correctly.
10 Replace the accumulator as needed.
13.12.20 13.12.14
Jam in left
accessory
Recommended action:
NOTE: This error condition should not be present during normal operation.
1 Make sure that nothing in the accumulator is activating the exit sensor.
2 Make sure that all of the sensor flags in the accumulator assembly move freely.
3 Replace the accumulator as needed.
13.12.21 13.12.15
Jam in left
accessory
Recommended action:
1 Analyze the event log for frequency of the error message.
2 Make sure that the media is well-aligned in the input trays.
3 Make sure that the media is not wrinkled before arriving to the output device.
4 Make sure that the media is coming out in the accumulator well-centered. If this is not the case, then check
the input trays to make sure that the media is centered and not closer to either front or back.
5 Make sure that the media is not touching the plastic arms (wings) in the accumulator.
6 Make sure that customers are not blocking the exit of the accumulator when waiting for their print jobs.
7 Check for interference at the exit of the accumulator.
NOTE: Media that has excessive curl can block the exit.
8 Make sure that the paper stopper clips are in their correct position.
9 Make sure that the accumulator exit roller cover is installed correctly.
10 Replace the accumulator as needed.
11 Replace the paper-path assembly as needed.
ENWW
9500, 9500mfp, 9050,
9000mfp 9050/9040mfp
13.12.13
13.12.14 13.12.20
13.12.15 13.12.21
User LED Service LED Description
Amber Yellow (2
blinking blinks)
Amber Yellow (3
blinking blinks)
Amber Yellow (3
blinking blinks)
Chapter 7 Troubleshooting 213
Media jammed as it entered
the accumulator. The PPEXIT
or FLEXIT sensor is never
deactivated.
Media is present in the
accumulator at power-on (the
ACEXIT sensor is activated
when the bearing bracket is
closed).
A jam is present in the
accumulator. The ACENTRY
sensor is never activated.