HP Color LaserJet 9500 Service Manual page 226

Table 30. Control panel and event log messages—8-bin mailbox (continued)
Control panel message Event log
13.12.04
Jam in left accessory
13.12.05
Jam in left accessory
224 Troubleshooting
User LED
13.12.04 Amber blinking
Recommended action:
1 Check the event log to see if the jam is occurring at a repetitive rate (for example, more than
three occurrences in less than 1,000 printed pages).
2 Make sure that the media is not wrinkled or damaged.
3 Make sure that the correct type of media is being used in the printer or MFP.
4 Remove the 8-bin mailbox from the printer or MFP, and then reattach it.
5 Make sure that the flipper rollers move freely.
6 Perform a paper-path test to see if the error can be reproduced.
7 Make sure that there are no obstructions in the paper path.
8 Make sure that the correct media type is being used in the printer or MFP.
9 Check to see if the error occurs when non-standard media is used.
10 Use standard media to see if the jam persists.
11 Check to see if the jam occurs after a specific job sequence.
12 Make sure that the 8-bin mailbox has the latest firmware version.
13 Make sure that the grounding line is in good condition by checking the electrical continuity
between the guide beam and the specific point of the line.
14 Check the sensor diagram for sensor-position identification.
15 Replace the flipper if more than three jams occur in less than 1,000 jobs and if the customer is
using standard media.
13.12.05 Amber blinking
Recommended action:
1 Check the event log to see if the jam is occurring at a repetitive rate (for example, more than
three occurrences in less than 1,000 printed pages).
2 Make sure that the media is not wrinkled or damaged.
3 Make sure that the correct size of media is being used in the printer or MFP.
4 Remove the 8-bin mailbox from the printer or MFP, and then reattach it.
5 Make sure that the flipper rollers move freely.
6 Perform a paper-path test to see if the error can be reproduced.
7 Check to see if an obstruction exists in the paper path.
8 Make sure that the correct media type is being used in the printer or MFP.
9 Check to see if the error occurs when non-standard media is used.
10 Use standard media to see if the jam persists.
11 Check to see if the jam occurs after a specific job sequence.
12 Make sure that the 8-bin mailbox has the latest firmware version.
13 Make sure that the grounding line is in good condition by checking the electrical continuity
between the guide beam and the specific point of the line.
14 Check the sensor diagram for sensor-position identification.
15 Replace the flipper if more than three jams occur in less than 1,000 jobs and if the customer is
using standard media.
Service LED Description
Red blinking A delay jam exists in the face-up bin.
Media reached the ENTRY sensor, but
did not activate the FACEUP sensor.
Red blinking A stay jam exists in the face-up bin.
Media did not leave the FACEUP sensor.
ENWW