Service Approach; Parts And Supplies; Exchange Program; Warranty - HP Color LaserJet 9500 Service Manual

Service approach

Repair of the output device normally begins with a three-step process:
1
2
3
Repair is usually accomplished by an assembly-level replacement of field replaceable units
(FRUs). Some mechanical assemblies can be repaired at the subassembly level. Hewlett-
Packard does not support replacement of components on the printed circuit assemblies.

Parts and supplies

"Consumables and documentation" on page 252 contains FRU and replacement part numbers,
and contains information about products that are specifically designed for the output device.
Replacement parts can be ordered from the HP Customer Support (HPCS) organization.

Exchange program

Hewlett-Packard might offer remanufactured assemblies for parts. These can be ordered
through HPCS.

Warranty

For warranty information and requirements, see the user guide for the printer.
36 Product information
Isolate the problem to the major system (the host computer, the network or server, or the
finishing-device system).
Determine whether the problem is located in the output device, the print unit, or the copy/
scan unit.
Troubleshoot the problem by using the "Troubleshooting flowchart" on page 198.
ENWW