Control-Panel Messages - HP Color LaserJet 9500 Administrator's Manual

Control-panel messages

The following table explains device messages that might appear on the control panel.
Table 3-2 Control-panel messages
Control panel message
CLOSE FRONT DOOR ON LEFT
ACCESSORY
CLOSE TOP COVER ON LEFT
ACCESSORY
DIFFERENT PAPER SIZES IN JOB
FINISHING UNAVAILABLE
INSTALL BOOKLET BIN
INSTALL STAPLER UNIT
OPTIONAL BIN 01 FULL
OPTIONAL BIN 02 FULL
OUTPUT PAPER PATH OPEN
STAPLE AREA SAFETY PROTECTION
ACTIVATED
STAPLER LOW ON STAPLES
STAPLER OUT OF STAPLES
TOO MANY PAGES IN JOB TO STAPLE
TOO MANY PAGES TO MAKE BOOKLET
13.12.11 - JAM IN STAPLER
13.12.21 - JAM IN LEFT ACCESSORY
13.12.22 - JAM IN LEFT ACCESSORY
13.12.23 - JAM IN LEFT ACCESSORY
13.12.31 - JAM IN LEFT ACCESSORY
13.12.32 - JAM IN LEFT ACCESSORY
13.12.33 - JAM IN LEFT ACCESSORY
13.12.34 - JAM IN LEFT ACCESSORY
26 Chapter 3 Problem solving
Description
The stapler door is open or is not closed
correctly.
The door is open or is not properly closed.
Different paper sizes are used for a single job. Verify that all pages in the job are configured
A failure has occurred with the finishing
process.
The booklet bin is not correctly installed.
The stapler unit is not correctly installed.
The stacker bin is full.
The booklet bin is full.
The accessory on the left side is not correctly
attached.
A staple safety alert has occurred.
The stapler cartridge has 20 to 50 staples
remaining.
The stapler cartridge contains no more
staples.
The job height is greater than the stapler
capacity. The height of the job to be stapled
should not exceed 50 sheets of 20-lb bond.
The page content is too large to be saddle
stitched.
A staple jam has occurred.
A paper jam exists in the flipper assembly.
A paper jam exists in the paper-path area.
Recommended action
Close the stapler door correctly.
Close the top door.
for the same size of paper.
Remove all media from the bins. If the error
message reappears, record the message
and call for support.
Verify that the booklet bin is correctly
installed.
Verify that the stapler unit is correctly
installed.
Remove all media from the stacker bin.
Remove all paper from the booklet bin.
Verify that the accessory is correctly
attached.
Remove any obstruction from the stacker bin
ejection area.
Replace the staple cartridge if you want to
saddle stitch more than 10 sets in a job.
Replace the stapler cartridge.
See Load the stapler cartridge on page 17
Verify that the job is within specifications to
be stapled. See Supported media
on page 39
Verify that the job is within specifications to
be saddle stitched.
Check for a jammed staple in the staple
cartridge.
Check for jammed media in the output area
of the printer or the input area of the device.
Check for jammed media in the output area
of the printer or the input area of the device.
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