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G3/G4 Facsimile
REVISION 2
SEPT. 2001
COPYRIGHT © 2001 CANON INC.
HY8-23A0-020
CANON G3/G4 FACSIMILE ERROR CODE LIST SEPT. 2001

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  • Page 1: Error Code List

    G3/G4 Facsimile Error Code List REVISION 2 HY8-23A0-020 SEPT. 2001 COPYRIGHT © 2001 CANON INC. CANON G3/G4 FACSIMILE ERROR CODE LIST SEPT. 2001...

  • Page 2

    This manual may include technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the content of this manual, Canon will issue technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period.

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    INTRODUCTION About This Manual This manual is a compilation of error codes and repair instructions for Canon facsimile ma- chines prepared in the form of tables. The repairs instructions are not limited to specific models and, therefore, tend to be general in...

  • Page 4: Table Of Contents

    Introduction CONTENTS INTRODUCTION ......................I OUTLINE OF ERROR CODES ..................III HOW TO USE THIS MANUAL ..................IV DEFINITIONS OF THE TERMS AND EXPRESSIONS ..........V Chapter 1 User Error Codes ..................1-1 Chapter 2 Service Error Codes ..................2-1 Appendix 1.

  • Page 5

    Introduction OUTLINE OF ERROR CODES An error code is used to indicate a fault in a machine, and is indicated in the machine's LCD or reports, showing the nature (symptoms) of the fault. Using the error code, the user or the service man can readily find out how to correct the fault by simply referring to the User's Manual or this manual.

  • Page 6: How To Use This Manual

    Introduction HOW TO USE THIS MANUAL Guide to Error Code Tables ##000 [TX/RX] Communication cannot be made [xx model] Cause Remedy Malfunctioned because of an echo. Provide echo remedy 1 Using a manual call, press the Start button after hearing the 1st DIS from the other party.

  • Page 7

    Introduction DEFINITIONS OF THE TERMS AND EXPRESSIONS The terms and expressions used in this manual are defined as follows: 1. Transmission Level (ATT): No.07 of Service Soft Switch #2 MENU Increase the transmission level: Increase the setting so that it is closer to 0 dBm. (At 0 dBm, the LCD indicates '0'.) Some models, however, do not allow the setting to be increased to 0 dBm.

  • Page 8

    Introduction 6. RTN Signal Transmission Condition: No. 02, 03, and 04 of Service Soft Switch #3 NUMERIC param. Loosen the RTN signal transmission condition: Increase the settings of No.02, 03, and 04. No.02 is used to set the ratio of the number of error lines to the total number of lines per page (1% to 99%).

  • Page 9

    A password used by a Canon facsimile machine may be any of the following: Polling Password: This is an ID number used for polling between Canon machines, and is also called a "polling ID." Some models use 8 binary characters (00000000 through 11111111), while some ma- chines use 3 decimal characters (000 through 255).

  • Page 10

    Introduction Password Used When Making Settings: A password may also be used for confidential mailboxes, memory lock Rx, call restriction, and other functions. Such a password consists of 4 decimal NOTE characters (0000 through 9999), and it is important to remember that these passwords are used inside the machine and are not intended for communica- tion procedures.

  • Page 11

    Introduction Significant Signal: It is a signal whose significance can be understood by a facsimile machine that receives it, and it is free of a transmission error. Message: Signals in an ISDN communication are at times called a message. 15. Timer T0 Timer: It indicates the period of time in which a line connection is recognized during transmission;...

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    Introduction This page intentionally left blank.

  • Page 13: Chapter 1 User Error Codes

    Chapter 1 User Error Codes...

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    Chapter1: User Error Codes #001 [ TX ] Document has jammed Cause Remedy • The document is trapped in the feeder. • Remove the document, and try again. • The document is not of a standard size or • Using a copying machine, make an A4/LTR thickness.

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    Chapter1: User Error Codes #003 [ TX/RX ] Document is too long, or page time-over Cause Remedy • The length of a single page is too long. • Using a copying machine, make copies of the document, and transmit the copies sepa- rately.

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    Chapter1: User Error Codes #004 [ TX ] Voice communication (i.e., telephone in advance) cannot be made Cause Remedy • The other party is not any of the following • Contact the other party, and see to it that types: FAX 30/31, 220, 230, 320E, 330, the machine is not any of the models indi- 510, 520, 610, 620, 710, 730.

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    Chapter1: User Error Codes #005 [ TX/RX ] Initial identification (T0/T1) time-over Cause Remedy • The tone/pulse setting is wrong. • Make the correct tone/pulse setting. • The time it takes to connect to the other • When registering an auto-dial number, put party's line is too long.

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    Chapter1: User Error Codes #006 [ TX ] Transmission cannot be made [ RX ] Phase synchronization fails in OLD-FM Cause Remedy • The Transmit button was pressed without • Place an document before pressing the but- an document. ton. (exclusively for 401, 601) •...

  • Page 19

    Cause Remedy • During Canon mode polling, the password • If the other machine is a Canon machine, of the machine and that of the other party contact the operator and try to match the do not match. passwords.

  • Page 20

    Chapter1: User Error Codes #010 [ TX/RX ] Communications control memory overflow Cause Remedy • There is no recording paper so that the con- • Set recording paper. tents of the communications control memory cannot be printed, ultimately caus- ing a shortage of memory. #011 [ RX ] Polling reception error Cause...

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    Chapter1: User Error Codes #012 [ TX ] The other party has run out of recording paper Cause Remedy • The other party has run out of recording • Ask the operator of the other party to set paper. recording paper. #013 [ TX ] Document size error in MF1 (Minifax 1) mode...

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    Chapter1: User Error Codes #014 [ TX ] Document size setting error [German model] Cause Remedy • An attempt was made to transmit a non- • Set conditions for the document size, and A4 document without setting conditions. then transmit. #015 [ TX ] Fine mode transmission error in G2 [German model]...

  • Page 23

    Chapter1: User Error Codes #018 [ TX ] Auto dialing transmission error Cause Remedy • The tone/pulse setting is wrong. • Make the correct tone/pulse setting. • The connection time for the line is too long. • When registering an auto-dial number, put a relatively long pause at the end of the telephone number to delay the start of the T0 timer.

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    Chapter1: User Error Codes #019 [ TX ] Memory transmission fails Cause Remedy • In memory transmission (delayed transmis- • Store image data in the memory once gain, sion/re-dial transmission), the memory fails and try memory transmission. Or, try di- to store image data.

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    [ RX ] The other party has rejected the machine during polling reception Cause Remedy • During Canon mode polling, the password • Match the passwords. of the machine and that of the other party do not match. • When starting a call, a subaddress, or a •...

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    Chapter1: User Error Codes #023 [ TX ] Memory transmission fails Cause Remedy • Memory transmission was attempted in • MF1 is not compatible with memory trans- MF1 (Minifax 1). mission. Use direct transmission. #024 [ TX ] Delayed transmission fails Cause Remedy •...

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    Chapter1: User Error Codes #025 [ TX/RX ] Auto-dial setting is wrong Cause Remedy • The settings require registration of a • If auto-dialing is of a type requiring regis- subaddress for auto-dialing; however, a call tration of a subaddress, register a subadd- was attempted without registering a ress.

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    Chapter1: User Error Codes #028 [ RX ] LBP (printer) does not have a cartridge [exclusively for L910] Cause Remedy • The LBP does not have a toner cartridge. • Set a toner cartridge in the LBP. #029 [ RX ] LBP (printer) has a recording paper jam [exclusively for L910] Cause Remedy...

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    Chapter1: User Error Codes #030 [ RX ] LBP (printer) has run out of toner [exclusively for L910] Cause Remedy • The toner cartridge of the LBP has run out • Replace the toner cartridge of the LBP. of toner. #031 [ RX ] LBP (printer) issued a No Paper warning [exclusively for L910]...

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    Cause Remedy • The other party does not have a confiden- • Confidential transmission is not possible. tial reception function that supports Canon Try a direct mode of transmission. mode. • The other party does not have a function that supports subaddress mode.

  • Page 31: Confidential Transmission

    Remedy • The other party does not have a relay func- • Relay control transmission cannot be made. tion that supports Canon mode. Transmit directly to the final destination. • The other party does not have a function that supports subaddress mode.

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    Chapter1: User Error Codes #036 [ TX ] Relay control transmission cannot be made Cause Remedy • The relay control source has not been reg- • Ask the operator of the relay machine to istered as part of auto-dialing of the relay register the telephone number of the relay machine.

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    Chapter1: User Error Codes #038 [ TX/RX ] Hard disk error Cause Remedy • A fault has occurred in accessing a file on • Correct it by referring to the Service the hard disk. Manual of the model in question. #039 [ TX ] Closed network transmission fails Cause...

  • Page 34

    Chapter1: User Error Codes #040 [ TX ] Image memory has overflowed during broadcasting transmission Cause Remedy • The data of the document is too large for • Delete image data that is no longer needed, broadcasting transmission. and start broadcasting transmission once again.

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    Chapter1: User Error Codes #042 [ RX ] Cutter operation is faulty Cause Remedy • The cutter used to cut thermal recording • Correct it by referring to the Service paper is faulty. Manual of the model in question. #043 [ RX ] Toner cartridge is missing Cause Remedy...

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    Chapter1: User Error Codes #044 [ RX ] The size of the recording paper and that of the ink sheet cartridge do not mach Cause Remedy • The size of the recording paper and that of • Replace either the recoding paper or the the ink sheet cartridge are different.

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    Chapter1: User Error Codes #046 [ RX ] Receiving restriction Cause Remedy • The telephone number of the other party • Register the telephone number of the other has not been registered for auto-dialing. party for auto-dialing. • Set [receiving restriction] to [No], and ask the operator of the other party to transmit once again.

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    • Transmit to the other party using normal transmission error occurred. mode to find out the cause. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. #049 [ TX ] Cipher communication cannot be used...

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    Chapter1: User Error Codes #050 [ TX ] Cipher transmission cannot be used [NTT model] Cause Remedy • The other party is not equipped with a ci- • Transmit using normal mode instead of ci- pher communication function. pher mode. •...

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    Chapter1: User Error Codes #052 [ RX ] Recording paper footer error Cause Remedy • The BJ ink has run out, causing a printer • Replace the BJ cartridge. If necessary, ask error and thus an image memory overflow. the operator of the other party to transmit once again.

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    Chapter1: User Error Codes #055 [ TX ] The other party does not have an MDC (Multi Device Controller) function [exclusively for GP55] Cause Remedy • Although an attempt was made to transmit • Transmit a printed document instead of a an image from a PC, the other party is not coded image from a PC.

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    Chapter1: User Error Codes #057 [ RX ] Recording paper feed fault Cause Remedy • The recording paper has jammed while the • Remove the jammed recording paper from pickup sensor is ON and the delivery sen- the feeding section. sor is OFF.

  • Page 43

    Chapter1: User Error Codes #059 [ TX ] Dialed number and the connected number (CSI) do not match Cause Remedy • The user telephone number is not regis- • Ask the operator of the receiving side to tered correctly on the receiving side. register the user telephone number cor- rectly.

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    • Transmit to a fax machine equipped with a is '0'. subaddress function. • If the other party is a Canon machine, make correct settings for Canon mode (e.g., con- fidential transmission), and transmit. • If the other party is a non-Canon machine, use normal G3 transmission.

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    '0'. ask the operator to set normal polling trans- mission, and use polling reception. • If the other party is a Canon machine, use polling reception in Canon mode polling. #083 [ RX ] Selective polling address or the password...

  • Page 46

    Chapter1: User Error Codes #084 [ RX ] The other party is not equipped with a password function for ITU-T-compliant selective polling reception Cause Remedy • Bit 50 of DIS received from the other party • Use selective polling that does not use a is '0'.

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    Chapter1: User Error Codes #099 [ TX/RX ] Stop button was pressed during a communication Cause Remedy • The Stop button was pressed during a com- • Try transmission once again. munication. • Try reception once again. Cause Remedy 1-34...

  • Page 48

    Chapter1: User Error Codes #101 [ TX ] Call cannot be made Cause Remedy • The polarity of L1 and that of L2 of the • Reverse L1 and L2 of the line. line do not match. #102 [ TX/RX ] Subaddress or password does not match during an ITU-T-compliant subaddress communication Cause...

  • Page 49

    Chapter1: User Error Codes #103 [ RX ] User telephone number does not match during ID reception Cause Remedy • The user telephone number of the other • Register the user telephone number of the party has not been registered for the auto- other party for auto-dialing.

  • Page 50

    Chapter1: User Error Codes #105 [ TX/RX ] User telephone number does not match during an ID communication Cause Remedy • The user telephone number has not bee reg- • Ask the other party to register the user tele- istered on the other party. phone number.

  • Page 51

    Chapter1: User Error Codes #110 [ TX/RX ] In a fax machine supporting the Internet through a provider, a customer ID error (invalid user ID detection) occurred during negotiation with the server Cause Remedy • The user ID registered as part of the user •...

  • Page 52

    Chapter1: User Error Codes #112 [ TX/RX ] In a fax machine supporting the Internet through a provider, a shortage of pre- payment was detected during negotiation with the server Cause Remedy • The pre-payment has been used up. • Pay a charge to the provider. Cause Remedy 1-39...

  • Page 53

    Chapter1: User Error Codes #200 [ TX/RX ] F-NET (Facsimile communication network services) service error [Japanese model] Cause Remedy • A connection to F-NET cannot be made. • Check the F-NET dialing number and the • The connection to F-NET was discon- selected service.

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    Chapter1: User Error Codes #301 [ TX/RX ] Subscriber number of the other party has changed Cause Remedy • The called number is no longer in use. • Check the number, and make a call once again. Cause Remedy 1-41...

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    Chapter1: User Error Codes #995 [ TX/RX ] Memory transmission reservation clear/ memory reception image clear Cause Remedy • In the case of transmission, the user can- • Transmit once again. celed the memory transmission reservation. • In the case of reception, the user deleted •...

  • Page 56

    Chapter1: User Error Codes #997 [ TX/RX ] Power was cut during a communication Cause Remedy • The power went out or was turned off dur- • Correct it by referring to the Service ing a communication. Manual of the model in question. •...

  • Page 57: Memory Reception

    Chapter1: User Error Codes #999 [ RX ] The image memory overflowed during memory reception Cause Remedy • During memory reception, the image data • Set recording paper, and ask the operator was too large, causing the image memory of the other party to transmit once again. to overflow.

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    Chapter1: User Error Codes Cause Remedy Cause Remedy 1-45...

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    Chapter1: User Error Codes Cause Remedy Cause Remedy 1-46...

  • Page 60: Chapter 2 Service Error Codes

    Chapter 2 Service Error Codes...

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    Chapter 2: Service Error Codes ##001 [ TX ] In telephone fax mode transmission, the phase OK signal cannot be received Cause Remedy • The line condition is poor, and the other • Increase the transmission level so that the party cannot receive the phase signal cor- other party may receive the phase signal rectly.

  • Page 62

    Chapter 2: Service Error Codes ##003 [ TX ] In G2 transmission, MCF2 or PIS cannot be received Cause Remedy • The line condition is poor, and the other • Increase the transmission level so that the party cannot receive PIS correctly. other party may receive PIS correctly.

  • Page 63

    Chapter 2: Service Error Codes ##005 [ TX ] In G2 transmission, GI2 cannot be received Cause Remedy • The line condition is poor, and GI2 cannot • Ask the operator of the other party to in- be received correctly. crease the transmission level so that GI2 may be received correctly.

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    Chapter 2: Service Error Codes ##007 [ TX ] In G2 transmission, CFR2 cannot be received Cause Remedy • The line condition is poor, and CFR2 can- • Ask the operator of the other party to in- not be received correctly. crease the transmission level so that CFR2 may be received correctly.

  • Page 65

    Chapter 2: Service Error Codes ##009 [ TX/RX ] The end of the tonal signal from the other party cannot be detected Cause Remedy • The line suffered large noise. • Contact the telephone company, and ask for maintenance of the line. ##010 [ RX ] In G2 or MF1 mode reception, phase synchronization cannot be made for the...

  • Page 66

    [ RX ] In G2 reception, a signal other than PIS or GC2 is received after transmission of MCF2 or GI2 Cause Remedy • The procedure signal has a fault. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

  • Page 67

    Chapter 2: Service Error Codes ##013 [ TX ] In G2 transmission, PIS is received while transmitting an image signal Cause Remedy • The other party has run out of paper. • Ask the other party to set recording paper. Cause Remedy...

  • Page 68

    Chapter 2: Service Error Codes ##050 [ RX ] The thermistor of the thermal head has detected a fault Cause Remedy • The thermal head is faulty. • Replace the thermal head. • The system control board is faulty. • Correct it by referring to the Service Manual of the model in question.

  • Page 69

    Chapter 2: Service Error Codes ##052 [ TX/RX ] The contents of the backup memory are destroyed Cause Remedy • The memory was affected by noise. • Print out all data, and execute all-clear; then, enter the data once again. •...

  • Page 70

    Chapter 2: Service Error Codes ##054 [ TX/RX ] Image memory backup error Cause Remedy • The secondary battery for image backup • Turn on the power, and charge the second- has become exhausted. ary battery. (However, this will not recover the data.) •...

  • Page 71

    Chapter 2: Service Error Codes ##100 [ TX ] The number allowed for retransmission of the procedure signal was exceeded during transmission Cause Remedy • The transmission level is too low, and the • Increase the transmission level so that the other party cannot receive NSS, TSI, DCS, other party may receive the signal correctly.

  • Page 72

    Chapter 2: Service Error Codes ##101 [ TX/RX ] The modem speed of the machine does not match that of the other party Cause Remedy • The modem speed of the machine does not • The modem speed is part of machine speci- match that of the other machine.

  • Page 73

    Chapter 2: Service Error Codes ##103 [ RX ] EOL cannot be detected for 5 sec (15 sec if CBT) Cause Remedy • The line condition is poor, and the image • Ask the operator of the other party to in- signal cannot be received correctly.

  • Page 74

    Chapter 2: Service Error Codes ##104 [ TX ] RTN or PIN has been received Cause Remedy • The line condition is poor so that the other • Increase the transmission level so that the party cannot receive the image signal cor- other party may receive the image signal rectly.

  • Page 75

    Chapter 2: Service Error Codes ##105 [ RX ] Data error occurs in 40 lines or more continuously while image signals are received Cause Remedy • The line condition is poor, and the image • Ask the operator of the other party to in- signal cannot be received correctly.

  • Page 76

    Chapter 2: Service Error Codes ##107 [ RX ] The transmitting machine cannot use fall- back Cause Remedy • The line condition is poor, and the signal • Ask the operator of the other party to in- from the other party cannot be received crease the transmission level so that the correctly even at 2400 bps.

  • Page 77

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##110 [ TX ] PIS was detected during image transmission...

  • Page 78

    Chapter 2: Service Error Codes ##111 [ TX/RX ] Memory error Cause Remedy • While printing data stored in the image • Print out all image data and system data, memory, the effects of noise caused a data and execute all-clear; then, store the sys- error.

  • Page 79

    MCF, RTP, RTN, PIP, or PIN was received Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##114 [ RX ] RTN was transmitted Cause Remedy •...

  • Page 80

    Chapter 2: Service Error Codes ##115 [ TX ] During image transmission, the maximum transmission time per line was exceeded Cause Remedy • The document is too fine, and coding re- • Using a copying machine, make a copy for sulted in a large volume of data.

  • Page 81

    Chapter 2: Service Error Codes ##117 [ RX ] During reception, DCN was received after transmission of DIS between pages Cause Remedy • The line condition is poor, and the other • Increase the transmission level so that the party cannot receive DIS correctly. other party can receive the signal correctly.

  • Page 82

    Chapter 2: Service Error Codes ##120 [ TX ] Mechanism of the document feed system is faulty Cause Remedy • A fault occurred in a mechanism of the • See the Service Manual of the model in document feed system, and the communi- question, and see that the document feed cation was suspended as a means of pre- system is free of a fault.

  • Page 83

    Chapter 2: Service Error Codes ##122 [ TX ] ITU-T-compliant (DIS bits 33 through 37) transmission function is absent Cause Remedy • Bit 33 of DIS received from the other party • Transmit to a facsimile machine for which is ON, and a declaration of the ability for bits 33 and higher are not used.

  • Page 84

    Chapter 2: Service Error Codes ##200 [ RX ] During image reception, a carrier is not detected for 5 sec Cause Remedy • The line condition is poor, and the image • Ask the operator of the other party to in- signal cannot be received.

  • Page 85

    Cause Remedy • In polling reception of Canon mode, the • If the other party is a Canon machine, con- password is not correct. tact the operator to match the passwords. • If the other party is a non-Canon machine,...

  • Page 86

    Chapter 2: Service Error Codes ##202 [ TX/RX ] The end of the procedure signal from the other party cannot be detected Cause Remedy • Large noise entered the line. • Increase the number of final flag se- quences for the procedure signal so that the other party may receive the procedure signal correctly.

  • Page 87

    • In the case of DTC reception, the proce- • Record the protocol on a DAT or MD, and dure signal is faulty. have it analyzed by the local Canon office and/or Technical Center. • When DIS was received during CEP2 •...

  • Page 88

    • The other party cannot use CD communi- • The other party cannot use the CD com- cation in Canon mode. munications function (i.e., Canon mode • The other party does not support CD com- relay and confidential for G4); try a differ- bination in Canon mode.

  • Page 89

    Chapter 2: Service Error Codes ##221 [ RX ] The crystal oscillator for Direct recording is faulty Cause Remedy • The crystal oscillator for Direct recording • Replace the unit to which the crystal oscil- is faulty. lator for Direct recording is mounted. •...

  • Page 90

    • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. • A fault occurred in a communication pro- •...

  • Page 91

    Chapter 2: Service Error Codes ##226 [ TX/RX ] The stack pointer shifted out of the RAM area Cause Remedy • Noise caused the CPU to malfunction. • Turn off and then on the power. ##227 [ RX ] An attempt was made to record a file not containing an image Cause Remedy...

  • Page 92

    Chapter 2: Service Error Codes ##228 [ RX ] The image management information is faulty Cause Remedy • Not identified. • It is an error code for testing memory prob- lems in the L770 Series; and, because of the absence of a record of occurrence, no remedy is available.

  • Page 93

    Chapter 2: Service Error Codes ##230 [ TX/RX ] The unit used to control the display malfunctioned Cause Remedy • The operation of the IC used to control the • Replace the unit used to control the dis- display did not end normally. play (e.g., display unit).

  • Page 94

    Chapter 2: Service Error Codes ##232 [ TX ] The unit used to control the encoder is faulty Cause Remedy • The operation of the IC used to control the • Replace the unit used to control the encoder encoder did not end normally. (e.g., system control board).

  • Page 95

    Chapter 2: Service Error Codes ##234 [ TX ] The unit used to control reading malfunctioned Cause Remedy • The operation of the IC used to control • Replace the unit used to control reading. reading did not end normally. ##235 [ TX/RX ] The unit used to control the G2 modem malfunctioned...

  • Page 96

    Chapter 2: Service Error Codes ##236 [ TX/RX ] The unit used to control the G3 modem malfunctioned Cause Remedy • The operation of the IC used to control the • Replace the unit used to control the G3 mo- G3 modem did not end normally.

  • Page 97

    Chapter 2: Service Error Codes ##238 [ RX ] The unit used to control recording malfunctioned Cause Remedy • The operation of the IC used to control re- • Replace the unit used to control recoding cording did not end normally. (e.g., system control board).

  • Page 98

    Chapter 2: Service Error Codes ##244 [ TX/RX ] The unit used to control OPT2 malfunctioned Cause Remedy • The operation of the IC used to control • Replace the unit used to control OPT2. OPT2 did not end normally. ##260 [ TX/RX ] System error occurred between modem and system control board...

  • Page 99

    Chapter 2: Service Error Codes ##261 [ TX/RX ] System error occurred between the modem and system control board Cause Remedy • An internal unit is faulty (when RS is set • Replace the PCB that includes the modem. to '1', CS fails to go '1'). •...

  • Page 100

    Chapter 2: Service Error Codes ##263 [ TX/RX ] After detection of a preamble, no response is received for 20 sec Cause Remedy • The line has noise of a continuous nature. • Ask the operator of the other party to in- crease the transmission level so that the signal may be received correctly.

  • Page 101

    Chapter 2: Service Error Codes ##265 [ TX/RX ] Signal error in the hardware of the system control board occurred Cause Remedy • An internal unit is faulty (i.e., the modem • Replace the PCB that includes the modem. speed selection is not appropriate). •...

  • Page 102

    Chapter 2: Service Error Codes ##267 [ TX/RX ] Error occurred in the internal memory Cause Remedy • An internal unit is faulty (EEPROM write • Replace the system control board. error). • Replace the PCB that includes the modem. ##271 [ RX ] After transmitting CFR, 1650 Hz (frequency component of a binary signal) was...

  • Page 103

    Chapter 2: Service Error Codes ##280 [ TX ] The number of re-transmissions of the procedure signal has been exceeded Cause Remedy • The line condition is poor, and the appro- • Increase the transmission level so that the priate signal from the other party cannot other party may receive TCF correctly.

  • Page 104

    Chapter 2: Service Error Codes ##281 [ TX ] The number of re-transmissions of the procedure signal has been exceeded Cause Remedy • The line condition is poor, and the appro- • Increase the transmission level so that the priate signal from the other party cannot other party may receive EOP correctly.

  • Page 105

    Chapter 2: Service Error Codes ##283 [ TX ] The number of re-transmissions of the procedure signal has been exceeded Cause Remedy • The line condition is poor, and the appro- • Increase the transmission level so that the priate signal from the other party cannot other party may receive MPS correctly.

  • Page 106

    Chapter 2: Service Error Codes ##284 [ TX ] DCN has been received after transmission of TCF Cause Remedy • The other party is not ready for reception • Ask the operator of the other party to set (e.g., out of recording paper). the machine for reception (as by setting recording paper).

  • Page 107

    Chapter 2: Service Error Codes ##285 [ TX ] DCN has been received after transmitting Cause Remedy • The Stop button was pressed during a com- • Transmit once again. munication. ##286 [ TX ] DCN has been received after transmitting Cause Remedy •...

  • Page 108

    [ TX ] After transmitting EOP, a signal other than PIN, PIP, MCF, RTP, or RTN was received Cause Remedy • The procedure signal has a fault. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 2-48...

  • Page 109

    Remedy • The procedure signal has a fault. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##290 [ TX ] After transmitting MPS, a signal other than...

  • Page 110

    Cause Remedy • The procedure signal has a fault. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##292 [ RX ] After transmitting CFR, EOL at the...

  • Page 111

    Chapter 2: Service Error Codes ##293 [ RX ] After transmitting CFR, the carrier at the beginning of the image signal cannot be received for 6 sec Cause Remedy • The line condition is poor, and the carrier • Ask the operator of the other party to in- at the beginning of the image signal can- crease the transmission level so that the...

  • Page 112

    Chapter 2: Service Error Codes ##295 [ TX ] For the auto alarm notification function, the other party does not have an NTT remote maintenance function [NTT model] Cause Remedy • NFS of NTT expansion (NSX specifica- • Check to see that the registered data for tion) was received from the other party (re- the facsimile auto alarm function is cor- mote center), but the bit of the NFS does...

  • Page 113

    Chapter 2: Service Error Codes ##300 [ TX ] Interface error occurred between the reader and the controller Cause Remedy • An internal unit is faulty (i.e., after the fluo- • Correct it by referring to the Service rescent lamp goes ON, the WAIT signal Manual of the model in question.

  • Page 114

    Chapter 2: Service Error Codes ##302 [ TX ] Interface error occurred between the reader and the controller Cause Remedy • An internal unit is faulty (+24V break- • Correct it by referring to the Service down). Manual of the model in question. ##303 [ TX/RX ] Page memory error Cause...

  • Page 115

    Chapter 2: Service Error Codes ##304 [ RX ] Memory copying cannot be used Cause Remedy • An internal unit is faulty (i.e., during • Correct it by referring to the Service memory copying, RECORD does not go Manual of the model in question. ON).

  • Page 116

    Chapter 2: Service Error Codes ##306 [ TX ] System error has occurred between the modem and the main CPU Cause Remedy • An internal unit is faulty (i.e., CS of the • Correct it by referring to the Service high-speed modem does not go OFF).

  • Page 117

    Chapter 2: Service Error Codes ##308 [ TX/RX ] At time of HDLC frame transmission, a 1-frame time-over Cause Remedy • Noise caused the CPU to malfunction. • Turn off and then on the power. ##309 [ TX/RX ] Command error occurred between the sub CPU and the main CPU Cause Remedy...

  • Page 118

    Chapter 2: Service Error Codes ##310 [ RX ] During a trailing check, CD (Carrier Detect) does not go ON Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question. ##311 [ RX ] Error occurred in the controller Cause...

  • Page 119

    Chapter 2: Service Error Codes ##312 [ RX ] Error occurred in the controller Cause Remedy • An internal unit is faulty (i.e., for the T4 • Correct it by referring to the Service decoder, the line counter fails to increment Manual of the model in question.

  • Page 120

    Chapter 2: Service Error Codes ##321 [ RX ] Printer (LBP) status error Cause Remedy • An internal unit is faulty (i.e., the returned • Correct it by referring to the Service status signal is faulty). Manual of the model in question. ##322 [ RX ] Fixing assembly of the printer (LBP) is faulty...

  • Page 121

    Chapter 2: Service Error Codes ##323 [ RX ] BD (Beam Detect) of the printer (LBP) is faulty Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question. ##324 [ RX ] Scanner of the printer (LBP) is faulty Cause...

  • Page 122

    Chapter 2: Service Error Codes ##325 [ RX ] Main motor of the printer (LBP) is faulty Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question. ##326 [ RX ] Printer (LBP) is faulty Cause Remedy...

  • Page 123

    Chapter 2: Service Error Codes ##327 [ RX ] Printer (LBP) is faulty Cause Remedy • An internal unit is faulty (i.e., the vertical • Correct it by referring to the Service sync request signal VSREQ of the LBP Manual of the model in question. fails to go OFF).

  • Page 124

    Chapter 2: Service Error Codes #329 [ RX ] Thermistor for the thermal head has detected an error Cause Remedy • The thermal head is faulty. • Replace the thermal head. • The system control board is faulty. • Correct it by referring to the Service Manual of the model in question.

  • Page 125

    Chapter 2: Service Error Codes ##331 [ TX/RX ] Remaining amount of ink in the BJ cartridge cannot be detected Cause Remedy • The ink sensor is faulty. • See the Service Manual of the model in question to replace the ink sensor; thereaf- ter, register the ink detection level once again.

  • Page 126

    Chapter 2: Service Error Codes ##333 [ TX/RX ] ROM check error has occurred for BJ printer control Cause Remedy • The ROM for printer control is faulty. • Turn off and then on the power. • Replace the ROM used to control the printer.

  • Page 127

    Chapter 2: Service Error Codes ##335 [ TX/RX ] Data communication error has occurred between the system control block and the BJ printer control block Cause Remedy • The printer control board is faulty. • Turn off and then on the power. •...

  • Page 128

    Chapter 2: Service Error Codes ##337 [ RX ] BJ head temperature sensor error Cause Remedy • The BJ cartridge (head) is faulty. • Turn off the power, and disconnect the power cord; leave the machine alone for a while so that the head will cool. •...

  • Page 129

    Chapter 2: Service Error Codes ##339 [ RX ] BJ head voltage malfunction Cause Remedy • The BJ cartridge (head) is faulty. • Turn off and then on the power. • Replace the BJ cartridge. • The BJ controller of the BJ printer control •...

  • Page 130

    Chapter 2: Service Error Codes ##340 [ TX/RX ] Home position error Cause Remedy • There is foreign matter in the carriage as- • Remove the foreign matter from the car- sembly. riage assembly. • The carriage belt is displaced. •...

  • Page 131

    Chapter 2: Service Error Codes ##341 [ TX/RX ] Ink absorber for maintenance jet has become full Cause Remedy • The ink absorber for maintenance jet has • Turn off and then on the power. become full with waste ink. •...

  • Page 132

    Chapter 2: Service Error Codes ##342 [ TX/RX ] Ink absorber for cleaning has become full Cause Remedy • The ink absorber for cleaning has become • Turn off and then on the power. full with waste ink. • If the waste ink in the ink absorber is ap- parently not much, do not replace, but reg- ister an approximate value once again as the ink absorber capacity for cleaning in...

  • Page 133

    Chapter 2: Service Error Codes ##343 [ TX/RX ] Ink absorber for ink detection has become full Cause Remedy • The ink absorber for ink detection has be- • Turn off and then on the power. come full with waste ink. •...

  • Page 134

    Chapter 2: Service Error Codes ##344 [ TX/RX ] BJ cartridge has become displaced Cause Remedy • The BJ cartridge is not fitted correctly. • Fit the BJ cartridge correctly. • Try a different BJ cartridge. • The engagement face of the BJ cartridge is •...

  • Page 135

    Chapter 2: Service Error Codes ##346 [ TX/RX ] The machine inside temperature is faulty Cause Remedy • The inside of the machine has overheated. • Turn off the power, and disconnect the power cord; then, leave the machine alone for a while so that the inside of the ma- chine cools.

  • Page 136

    Chapter 2: Service Error Codes ##348 [ TX/RX ] Ink detection sensor error Cause Remedy • The ink detection sensor is coated with ink. • Remove the ink detection unit, and remove the ink and dust from the light-emitting face and the light-receiving face. •...

  • Page 137

    Chapter 2: Service Error Codes ##350 [ TX ] CS right edge sensor of the contact sensor (CS) fails Cause Remedy If the CS does not move from the right edge stop position, • The CS right edge sensor remains ON or •...

  • Page 138

    Chapter 2: Service Error Codes ##503 [ TX ] In G1 transmission, MCF1 or PIS cannot be received Cause Remedy • The line condition is poor, and the other • Increase the transmission level so that the party cannot receive the image signal or other party may receive the image signal EOM correctly.

  • Page 139

    Chapter 2: Service Error Codes ##506 [ RX ] In G1 reception, phase synchronization fails Cause Remedy • The line condition is poor, and the phase • Ask the operator of the other party to in- signal cannot be received correctly. crease the transmission level so that the phase signal may be received correctly.

  • Page 140

    Chapter 2: Service Error Codes ##509 [ TX/RX ] The end of the tonal signal from the other party cannot be detected Cause Remedy • The line suffered large noise. • Contact the telephone company, and ask for maintenance of the line. ##511 [ TX/RX ] The combination of the operation control board and the system control board is...

  • Page 141

    Chapter 2: Service Error Codes ##526 [ RX ] In OLD-FM mode, phase synchronization fails Cause Remedy • The line condition is poor, and the phase • Ask the operator of the other party to in- signal cannot be received correctly. crease the transmission level so that the phase signal may be received correctly.

  • Page 142

    Chapter 2: Service Error Codes ##552 [ TX ] DTMF IC malfunctioned Cause Remedy • The DTMF IC is faulty (failing to become • Replace the unit that includes the DTMF ready). ##553 [ TX/RX ] Contents of the password memory malfunctioned Cause Remedy...

  • Page 143

    Chapter 2: Service Error Codes ##554 [ TX/RX ] Password input from the other party coming through the line is faulty Cause Remedy • The operator of the other party made a • Ask the operator of the other party to enter mistake (including time-over).

  • Page 144

    Chapter 2: Service Error Codes ##603 [ TX ] In MF1 (Minifax 1) transmission, MCF cannot be received [Japanese model] Cause Remedy • The line condition is poor, and MCF from • Ask the operator of the other party to in- the other party cannot be received correctly.

  • Page 145

    Chapter 2: Service Error Codes ##606 [ RX ] In MF1 (Minifax 1) reception, phase synchronization fails [Japanese mode] Cause Remedy • The line condition is poor, and the phase • Ask the operator of the other party to in- signal cannot be received correctly.

  • Page 146

    Chapter 2: Service Error Codes ##609 [ TX/RX ] The end of the signal for MF1 (Minifax 1) from the other party cannot be detected [Japanese model] Cause Remedy • The line suffered large noise. • Contact the telephone company, and ask for maintenance of the line.

  • Page 147

    Chapter 2: Service Error Codes #611 [ TX ] In MF1 (Minifax 1) reception, the absence of CD (Carrier Detect) was detected for 1 sec or more [Japanese model] Cause Remedy • The line condition is poor, and the image •...

  • Page 148

    • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 1. Increase the DTMF transmission level so that the sever may receive the DTMF signal correctly.

  • Page 149

    • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 1. Increase the DTMF transmission level so that the sever may receive the DTMF signal correctly.

  • Page 150

    Chapter 2: Service Error Codes ##670 [ TX ] In V.8 late start, the V.8 ability was detected in DIS from the other party and, in response, CI was transmitted; however, the procedure failed to advance, causing a T1 time-over condition Cause Remedy •...

  • Page 151

    Chapter 2: Service Error Codes ##672 [ TX ] In V.34 transmission, the procedure fails to move from phase 2 to phase 3 and later, causing a T1 time-over condition Cause Remedy • In phase 2, the other party cannot receive •...

  • Page 152

    Chapter 2: Service Error Codes ##674 [ TX ] In V.34 transmission, the procedure fails to move from phase 3 or phase 4 to a control channel or later, causing a T1 time-over condition Cause Remedy • In phase 3 or phase 4, the other party can- •...

  • Page 153

    Chapter 2: Service Error Codes ##701 [ RX ] In CHT reception, the other party cannot detect NACK Cause Remedy • The line condition is poor, and the other • Increase the transmission level so that the party cannot receive NACK correctly. other party can receive NACK correctly.

  • Page 154

    Chapter 2: Service Error Codes ##703 [ RX ] In CHT reception, the allowed total number of NACK re-transmissions (20 times) has been exceeded Cause Remedy • The line condition is poor, and the image • Ask the operator of the other party to in- signal cannot be received correctly often.

  • Page 155

    Chapter 2: Service Error Codes ##705 [ TX ] In CHT transmission, DCN was received after detecting NACK Cause Remedy • The other party is not ready for reception • Ask the operator of the other party to set (i.e., out of recording paper). the machine ready for reception (i.e., as by setting recording paper).

  • Page 156

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##710 [ TX ] In CHT transmission, a response cannot be received after transmission of image...

  • Page 157

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##712 [ TX ] In CHT transmission, RNR was received after transmission of an image signal...

  • Page 158

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##714 [ TX ] During a re-transmission procedure in CHT transmission, REJ was not received,...

  • Page 159

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##716 [ TX ] In CHT transmission, fall-back cannot be used...

  • Page 160

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##718 [ TX ] In CHT transmission, the other party suffered a decoding error...

  • Page 161

    • The procedure signal (the nature of REJ • Record the protocol on a DAT or MD, and from the other party) is faulty. have it analyzed by the local Canon office and/or Technical Center. ##730 [ RX ] In CHT reception, the signal in response to...

  • Page 162

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##732 [ RX ] RNR was received after reception of an...

  • Page 163

    Chapter 2: Service Error Codes ##734 [ RX ] During a re-transmission procedure in CHT reception, ACK could not be received, and the allowed number of NACK re- transmissions (3 times) has been exceeded Cause Remedy • The line condition is poor, and the other •...

  • Page 164

    Cause Remedy • The procedure signal is faulty (i.e., the • Record the protocol on a DAT or MD, and image data has a fill or EOL). have it analyzed by the local Canon office and/or Technical Center. 2-104...

  • Page 165

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##739 [ RX ] In CHT reception, a buffer memory overflow occurred...

  • Page 166

    Chapter 2: Service Error Codes ##740 [ RX ] In CHT reception, the other party could not use fall-back Cause Remedy • The line condition is poor, and TCF or • Ask the operator of the other party to in- training signal cannot be received correctly.

  • Page 167

    MCF, PPR, or RNR was received after transmission of PPS-NULL Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 2-107...

  • Page 168

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 169

    Chapter 2: Service Error Codes ##754 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded after transmission of PPS-NULL Cause Remedy • The line condition is poor; as such, al- • Increase the transmission level so that the though PPR was received 4 times after other party may receive CTC correctly.

  • Page 170

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##757 [ TX ] In ECM transmission, DCN was received after transmission of PPS-MPS...

  • Page 171

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 172

    MCF, PPR, or RNR was received after transmission of PPS-EOM Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 2-112...

  • Page 173

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 174

    Chapter 2: Service Error Codes ##764 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded after transmission of PPS-EOM Cause • The line condition is poor; as such, al- • Increase the transmission level so that the though PPR was received 4 times after other party may receive CTC correctly.

  • Page 175

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##767 [ TX ] In ECM transmission, DCN was received after transmission of PPS-EOP...

  • Page 176

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 177

    [ TX ] In ECM transmission, a signal other than ERR was received after transmission of EOR-NULL Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 2-117...

  • Page 178

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 179

    Chapter 2: Service Error Codes ##774 [ TX ] In ECM transmission, ERR was received after transmission of EOR-NULL Cause Remedy • The line condition is poor, and the other • Increase the transmission level so that the other party cannot often receive the image sig- party may receive the image signal correctly.

  • Page 180

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##777 [ TX ] In ECM transmission, DCN was received after transmission of EOR-MPS...

  • Page 181

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 182

    [ TX ] In ECM transmission, a signal other than ERR was received after transmission of EOR-EOM Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 2-122...

  • Page 183

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 184

    Chapter 2: Service Error Codes ##784 [ TX ] In ECM transmission, ERR was received after transmission of EOR-EOM Cause Remedy • The line condition is poor, and the other • Increase the transmission level so that the other party cannot often receive the image sig- party may receive the image signal correctly.

  • Page 185

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##787 [ TX ] In ECM transmission, DCN was received after transmission of EOR-EOP...

  • Page 186

    RR was transmitted, no signifi- • Record the protocol on a DAT or MD, and cant signal was received correctly thereaf- have it analyzed by the local Canon office ter. and/or Technical Center. 1. Increase the T5 timer setting to avoid an error.

  • Page 187

    [ TX/RX ] During an ECM mode procedure, a signal other than a significant signal was received Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. 2-127...

  • Page 188

    Chapter 2: Service Error Codes ##792 [ RX ] In ECM reception, PPS-NULL between partial pages cannot be detected Cause Remedy • The line condition is poor, and PPS-NULL • Ask the operator of the other party to in- cannot be received. crease the transmission level so that PPS- NULL may be received correctly.

  • Page 189

    Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##795 [ TX/RX ] A fault occurred in decoding process during a communication...

  • Page 190

    • An error was detected when image data re- • Record the protocol on a DAT or MD, and ceived normally in ECM communication have it analyzed by the local Canon office was decoded. and/or Technical Center. • The transmitting machine sent the wrong image data.

  • Page 191

    • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##801 [ TX/RX ] The allowed number of signal...

  • Page 192

    Chapter 2: Service Error Codes ##802 [ TX/RX ] Error occurred in the reception of a message from the hard disk Cause Remedy • The message from the hard disk cannot be • Replace the hard disk. received correctly. ##803 [ TX/RX ] Phase error occurred when a status signal was being received from the hard disk Cause...

  • Page 193

    Chapter 2: Service Error Codes ##804 [ TX/RX ] The hard disk specified '0' as the transfer data length Cause Remedy • While data was being received from the • Replace the hard disk. hard disk, '0' was specified as the data length.

  • Page 194

    Chapter 2: Service Error Codes ##806 ##807 ##808 [ TX/RX ] Hard disk error (SCSI error) ##809 ##811 ##812 Cause Remedy • The hard disk is faulty (signal transfer er- • Replace the hard disk. ror, data transfer error). ##813 ##814 ##815 ##816...

  • Page 195

    Chapter 2: Service Error Codes ##998 [ TX/RX ] Error code without a meaning Cause Remedy • An error code used by R&D for debug- • The code has no meaning, requiring no ging was indicated. remedy. ##999 [ TX ] Error code without a meaning Cause Remedy •...

  • Page 196

    Chapter 2: Service Error Codes ##1001 [ TX/RX ] Unallocated (Unassigned) number [ TX/RX ] Invalid call reference value [German model] Cause Remedy • Cause number #1 (Unallocated (Unas- • Check the telephone number, and call signed) number) arrived from the network. again.

  • Page 197

    Chapter 2: Service Error Codes ##1003 [ TX/RX ] No route to destination [ TX/RX ] Designated bearer service not implemented [German model] Cause Remedy • Cause number #3 (No route to destination) • Check the telephone number, and start a arrived from the network.

  • Page 198

    Chapter 2: Service Error Codes ##1007 [ TX/RX ] Call awarded and being delivered in an established cannel [ TX/RX ] Call identity not exist [German model] Remedy • Cause number #7 (Call awarded and being • Wait a while, and start a communication delivered in an established cannel) arrived once again.

  • Page 199

    Chapter 2: Service Error Codes ##1010 [ TX/RX ] Unknown facility-code [German model] Cause Remedy • Cause number #10 (Unknown facility- • Start a communication once again. code) arrived from the network. • Print put a communications analysis list, and analyze it. •...

  • Page 200

    Chapter 2: Service Error Codes ##1017 [ TX/RX ] User busy Cause Remedy • Cause number #17 (User busy) arrived • Wait a while, and start a communication from the network. once again. • Print out a communications analysis list, and analyze it.

  • Page 201

    Chapter 2: Service Error Codes ##1019 [ TX/RX ] No answer from user (user alerted) Cause Remedy • Cause number #19 (No answer from user • Wait a while, and start a communication (user alerted)) arrived from the network. once again. •...

  • Page 202

    Chapter 2: Service Error Codes ##1021 [ TX/RX ] Call rejected Cause Remedy • Cause number #21 (Call rejected) arrived • Start a communication once again. from the network. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the ex- change manufacturer to find out the nature of cause number #21.

  • Page 203

    Chapter 2: Service Error Codes ##1026 [ TX/RX ] Non-selected user clearing Cause Remedy • Cause number #26 (Non-selected user • Start a communication once again. clearing) arrived from the network. • Print out a communications list, and ana- lyze it. •...

  • Page 204

    Chapter 2: Service Error Codes ##1028 [ TX/RX ] Invalid number format (Address incomplete) Cause Remedy • Cause number #28 (Invalid number format • Check the telephone number of the other (Address incomplete)) arrived from the party once again, and start a communica- network.

  • Page 205

    Chapter 2: Service Error Codes ##1030 [ TX/RX ] Response to status enquiry Cause Remedy • Cause number #30 (Response to status en- • Start a communication once again. quiry) arrived from the network. • Print out a communications analysis list, and analyze it.

  • Page 206

    Chapter 2: Service Error Codes ##1032 [ TX/RX ] Look for outgoing connection [German model] Cause Remedy • Cause number #32 (Look for outgoing con- • Start a communication once again. nection) arrived from the network. • Print out a communications analysis list, and analyze it.

  • Page 207

    Chapter 2: Service Error Codes ##1034 [ TX/RX ] No circuit/channel available [ TX/RX ] No access to a closed user group [German model] Cause Remedy • Cause number #34 (No circuit/channel • The other party is busy. Wait a while, and available) arrived from network.

  • Page 208

    Chapter 2: Service Error Codes ##1038 [ TX/RX ] Network out of order Cause Remedy • Cause number #38 (Network out of order) • A fault exits in the network. Wait a while, arrived from the network. and start a communication once again. •...

  • Page 209

    Chapter 2: Service Error Codes ##1042 [ TX/RX ] Switching equipment congestion Cause Remedy • Cause number #42 (Switching equipment • Wait a while, and start a communication congestion) arrived from the network. once again. • Print out a communications analysis list, and analyze it.

  • Page 210

    Chapter 2: Service Error Codes ##1044 [ TX/RX ] Request circuit/channel not available Cause Remedy • Cause number #44 (Request circuit/chan- • Start a communication once again. nel not available) arrived from the network. • Print out a communications analysis list, and analyze it.

  • Page 211

    Chapter 2: Service Error Codes ##1049 [ TX/RX ] Quality of service unavailable Cause Remedy • Cause number #49 (Quality of service un- • Start a communication once again. available) arrived from the network. • Print out a communications analysis list, and analyze it.

  • Page 212

    Chapter 2: Service Error Codes ##1053 [ TX/RX ] No connection inside the net possible [German model] Cause Remedy • Cause number #53 (No connection inside • Start a communication once again. the net possible) arrived from the network. • Print out a communications analysis list, and analyze it.

  • Page 213

    Chapter 2: Service Error Codes ##1057 [ TX/RX ] Bearer capability not authorized [ TX/RX ] Called terminal not operational [German model] Cause Remedy • Cause number #57 (Bearer capability not • Check the terms of the contract, and start a authorized) arrived from the network.

  • Page 214

    Chapter 2: Service Error Codes ##1059 [ TX/RX ] Called party is busy (All B-channel are occupied) [German model] Cause Remedy • Cause number #59 (Called party is busy • Wait a while, and start a communication (All B-channel are occupied)) arrived from once again.

  • Page 215

    Chapter 2: Service Error Codes ##1061 [ TX/RX ] Called party is closed or does not support the service [German model] Cause Remedy • Cause number #61 (Called party is closed • Check the telephone number of the other or does not support the service) arrived party, and start a communication once from the network.

  • Page 216

    Chapter 2: Service Error Codes ##1063 [ TX/RX ] Service or option not available, unspecified Cause Remedy • Cause number #63 (Service or option not • Check the terms of the contract for the available, unspecified) arrived from the specified service, and start a communica- network.

  • Page 217

    Chapter 2: Service Error Codes ##1066 [ TX/RX ] Channel type not implemented Cause Remedy • Cause number #66 (Channel type not • Check the terms of the contract for the implemented) arrived from the network. specified service, and start a communica- tion once again.

  • Page 218

    Chapter 2: Service Error Codes ##1070 [ TX/RX ] Only restricted digital information bearer capability is available Cause Remedy • Cause number #70 (Only restricted digital • Start a communication once again. information bearer capability is available) • Print out a communications analysis list, arrived from the network.

  • Page 219

    Chapter 2: Service Error Codes ##1081 [ TX/RX ] Invalid call reference value Cause Remedy • Cause number #81 (Invalid call reference • Start a communication once again. value) arrived from the network. • Print pout a communications analysis list, and analyze it.

  • Page 220

    Chapter 2: Service Error Codes ##1083 [ TX/RX ] A suspended call exists, but this call identity does not Cause Remedy • Cause number #83 (A suspended call ex- • Start a communication once again. ists, but this call identity does not) arrived •...

  • Page 221

    Chapter 2: Service Error Codes ##1085 [ TX/RX ] No call suspended Cause Remedy • Cause number #85 (No call suspended) ar- • Start a communication once again. rived from the network. • Print out a communications analysis list, and analyze it. •...

  • Page 222

    Chapter 2: Service Error Codes ##1088 [ TX/RX ] Incompatible destination Cause Remedy • Cause number #88 (Incompatible destina- • Check the model and the communication tion) arrived from the network. The other mode (G4, G3, TEL) of the other party, party is set to a call mode different from and start a communication once again.

  • Page 223

    Chapter 2: Service Error Codes ##1090 [ TX/RX ] Release from the other party number or from a distant exchange [German model] Cause Remedy • Cause number #90 (Release from the other • Start a communication once again. party number or from a distant exchange) •...

  • Page 224

    Chapter 2: Service Error Codes ##1092 [ TX/RX ] Invalid supplementary service parameter [French model] Cause Remedy • Cause number #92 (Invalid supplementary • Start a communication once again. service parameter) arrived from the net- • Print out a communications analysis list, work.

  • Page 225

    Chapter 2: Service Error Codes ##1096 [ TX/RX ] Mandatory information element is missing Cause Remedy • Cause number #96 (Mandatory informa- • Start a communication once again. tion element is missing) arrived from the • Print out a communications analysis list, network.

  • Page 226

    Chapter 2: Service Error Codes ##1098 [ TX/RX ] Message not compatible with call state or message type non-existent or not implemented Cause Remedy • Cause number #98 (Message not compat- • Start a communication once again. ible with call state or message type non- •...

  • Page 227

    Chapter 2: Service Error Codes ##1100 [ TX/RX ] Invalid information element contents Cause Remedy • Cause number #100 (Invalid information • Start a communication once again. element contents) arrived from the net- • Print out a communications analysis list, work.

  • Page 228

    Chapter 2: Service Error Codes ##1102 [ TX/RX ] Recovery on time expiry Cause Remedy • Cause number #102 (Recovery on time • Start a communication once again. expiry) arrived from the network. An ab- • Print out a communications analysis list, sence of signals occurred temporarily for and analyze it.

  • Page 229

    Chapter 2: Service Error Codes ##1111 [ TX/RX ] Protocol error, unspecified Cause Remedy • Cause number #111 (Protocol error, un- • Start a communication once again. specified) arrived from the network. • Print out a communications analysis list, and analyze it. •...

  • Page 230

    Chapter 2: Service Error Codes ##1113 [ TX/RX ] Bearer service not available [French model] [ TX/RX ] Release because of error in a distant area [German model] Cause Remedy • Cause number #113 (Bearer service not • Start a communication once again. available) arrived from the network.

  • Page 231

    Chapter 2: Service Error Codes ##1126 [ TX/RX ] Entering conversation mode [French model] Cause Remedy • Cause number #126 (Entering conversation • Start a communication once again. mode) arrived from the network. • Print out a communications analysis list, and analyze it.

  • Page 232

    Chapter 2: Service Error Codes ##1128 [ TX/RX ] CCU is faulty Cause Remedy • CCU (hardware) is faulty. • Turn off and then on the power. • Replace the PCB that includes the CCU. ##1129 [ TX/RX ] ISDN control circuit is faulty Cause Remedy •...

  • Page 233

    Chapter 2: Service Error Codes ##1130 [ TX/RX ] Channel D is faulty Cause Remedy • A fault occurred in channel D, layer 2 (data • Check to find out if the wiring between the link layer) or lower. The line cable has poor socket of the ISDN line and the terminal is contact, or the wiring signal is faulty.

  • Page 234

    Chapter 2: Service Error Codes ##1132 [ TX/RX ] The timer went ON waiting for a response from the CCU Cause Remedy • A command was issued to the CCU, but • Turn off and then on the power. no response came. •...

  • Page 235

    Chapter 2: Service Error Codes ##1155 [ RX ] Allowed number of reception files was exceeded Cause Remedy • The allowed number of reception files that • Print out these reception files that have not may be managed was exceeded. been printed.

  • Page 236

    Chapter 2: Service Error Codes ##1157 [ RX ] Unidentified CD (Control Document) was received Cause Remedy • An unidentified CD was received. • Check to find out the service that the other party has specified. • Ask the operator of the other party to trans- mit once again.

  • Page 237

    Chapter 2: Service Error Codes ##1162 [ TX ] The other party was faulty while confidential transmission Cause Remedy • The other party was faulty while confiden- • Start a communication once again. tial transmission. • Print out a combinations analysis list, and analyze it.

  • Page 238

    Chapter 2: Service Error Codes ##1255 [ RX ] Channel B was disconnected without reception of a document was not started Cause Remedy • The transmitting machine disconnect the • Ask the operator of the other party to set a communication without transmitting a document correctly.

  • Page 239

    Chapter 2: Service Error Codes ##1300 [ TX ] TCC was received in layer 4 Cause Remedy • Connection for layer 4 (transport layer) • Start a communication once again. failed. • Print out a communications analysis list, and analyze it. ##1301 [ TX/RX ] TBR was received in layer 4 Cause Remedy...

  • Page 240

    Chapter 2: Service Error Codes ##1306 [ TX/RX ] Fault occurred for layer 3 Cause Remedy • Connection for layer 3 (network layer) • Start a communication once again. failed. • Print out a communications analysis list, • A fault occurred in the communications and analyze it.

  • Page 241

    Chapter 2: Service Error Codes ##1320 [ TX/RX ] Fault occurred in the session procedure for layer 5 Cause Remedy • A fault occurred in the session procedure • Start a communication once again. for layer 5 (session layer). • Print out a communications analysis list, and analyze it.

  • Page 242

    Chapter 2: Service Error Codes ##1322 [ TX/RX ] Fault relating to terminal characteristics occurred in the session procedure for layer 5 Cause Remedy • The terminal characteristics of the other • Start a communication once again. party was faulty in the session procedure •...

  • Page 243

    Chapter 2: Service Error Codes ##1324 [ RX ] CSE was received in the session procedure for layer 5 Cause Remedy • RSSP was transmitted in the session pro- • Start a communication once again. cedure for layer 5 (session layer); however, •...

  • Page 244

    Chapter 2: Service Error Codes ##1334 [ RX ] Document attribute is faulty Cause Remedy • The document size of the reception page • Start a communication once again. was faulty. • Print out a communications analysis list, • The resolution of the reception page was and analyze it.

  • Page 245

    Chapter 2: Service Error Codes ##1337 [ RX ] Timer used to monitor the absence of a communication went ON Cause Remedy • The transmitting machine did not send a • Check to find out that the terminal of the request, and the timer used to monitor the transmitting party is operating normally, absence of a communication (T.62 T1...

  • Page 246

    Chapter 2: Service Error Codes ##1339 [ RX ] CDR was received in the document procedure for layer 5 Cause Remedy • The document procedure stop signal was • Check to find out if the operator of the other received in the document procedure for party pressed the Stop button.

  • Page 247

    Chapter 2: Service Error Codes ##1341 [ TX ] RDPBN was received in the document procedure for layer 5 Cause Remedy • A fault occurred between pages while in • Start a communication with the page for transmission. which the error occurred. •...

  • Page 248

    Chapter 2: Service Error Codes ##1350 [ RX ] Received CSS is faulty Cause Remedy • CSS was received, but the nature of the sig- • Start a communication once again. nal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 249

    Chapter 2: Service Error Codes ##1352 [ RX ] Received CSE is faulty Cause Remedy • CSE was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 250

    Chapter 2: Service Error Codes ##1354 [ RX ] Received CSCC is faulty Cause Remedy • CSCC was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 251

    Chapter 2: Service Error Codes ##1356 [ RX ] Received CSTW is faulty Cause Remedy • CSTW was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 252

    Chapter 2: Service Error Codes ##1364 [ RX ] Received CSTD is faulty Cause Remedy • CSTD was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 253

    Chapter 2: Service Error Codes ##1366 [ TX ] Received RSAP is faulty Cause Remedy • RSAP was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 254

    Chapter 2: Service Error Codes ##1373 [ RX ] Received CDC is faulty Cause Remedy • CDC was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 255

    Chapter 2: Service Error Codes ##1381 [ TX ] Received RDEP is faulty Cause Remedy • RDEP was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 256

    Chapter 2: Service Error Codes ##1383 [ TX ] Received RDRP is faulty Cause Remedy • RDRP was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 257

    Chapter 2: Service Error Codes ##1385 [ TX ] Received RDDP is faulty Cause Remedy • RDDP was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 258

    Chapter 2: Service Error Codes ##1387 [ TX ] Received RDPBP is faulty Cause Remedy • RDPBP was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 259

    Chapter 2: Service Error Codes ##1389 [ TX ] Received RDCLP is faulty Cause Remedy • RDCLP was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 260

    Chapter 2: Service Error Codes ##1398 [ TX ] Received RDGR is faulty Cause Remedy • RDGR was received, but the nature of the • Start a communication once again. signal is faulty. • Print out a communications analysis list, and analyze it.

  • Page 261

    Chapter 2: Service Error Codes ##1413 [ TX/RX ] Fault occurred in the session procedure for layer 5 Cause Remedy • A fault occurred in layer 5 before the ses- • Check the wiring between the telephone sion procedure was started for layer 5 (ses- socket of the ISDN line and the terminal sion layer).

  • Page 262

    Chapter 2: Service Error Codes ##1415 [ TX ] RSTWN was received in the session procedure for layer 5 Cause Remedy • A fault occurred in the session procedure • Start a communication once again. for layer 5 (session layer) on the receiving •...

  • Page 263

    Chapter 2: Service Error Codes ##1417 [ TX ] Timer used to wait for a response went ON Cause Remedy • There was no reply from the receiving ma- • Check to find out if the terminal of the re- chine, and the timer used to wait for a re- ceiving party is operating normally, and spond (T.62 T2 timer) went ON.

  • Page 264

    • A breach of protocol occurred in the com- • Start a communication once again. munication procedure for layer 5 (session • A Canon machine operates with the ses- layer; i.e., negotiation at session widow size sion window size fixed to '1'; ask the op- of 2 or higher).

  • Page 265

    Chapter 2: Service Error Codes ##1432 [ TX/RX ] Fault occurred in the communication procedure Cause Remedy • A fault occurred in the communication pro- • Start a communication once again. cedure for G4 layer 4 or lower in channel •...

  • Page 266

    Chapter 2: Service Error Codes ##1600 [ RX ] Fault occurred in the communication procedure Cause Remedy • A fault occurred in the communication pro- • Start a communication once gain. cedure for G4 layer 4 or lower in channel •...

  • Page 267

    Chapter 2: Service Error Codes ##1602 [ TX/RX ] Fault occurred in the control block for layer 5 Cause Remedy • A fault occurred in the control block for • Start a communication once again. layer 5 (session layer). • Print out a communications analysis list, and analyze it.

  • Page 268

    Chapter 2: Service Error Codes ##1604 [ RX ] Fault occurred when layer 5 was disconnected Cause Remedy • A fault occurred when layer 5 (session • Start a communication once again. layer) was disconnected. • Print out a communications analysis list, and analyze it.

  • Page 269

    Chapter 2: Service Error Codes ##1606 [ TX ] Fault occurred during initialization before issuing a call Cause Remedy • A fault occurred in the initialization pro- • Start a communication once again. cedure before issuing a call. • Print out a communications analysis list, and analyze it.

  • Page 270

    Chapter 2: Service Error Codes ##1608 [ RX ] Received P-START is faulty Cause Remedy • A fault occurred while the received P- • Start a communication once again. START was being analyzed. • Print out a communications analysis list, and analyze it.

  • Page 271

    Chapter 2: Service Error Codes ##1616 [ RX ] Received P-END is faulty Cause Remedy • A fault occurred while the received P-END • Start a communication once again. was being analyzed. • Print out a combinations analysis list, and analyze it.

  • Page 272

    Chapter 2: Service Error Codes ##1618 [ TX/RX ] Fault occurred for layer 6 Cause Remedy • A fault (image end not detected, MMR • Start a communication once again. frame formatting fault, etc.) occurred in the • Print out a communications analysis list, communication protocol for layer 6 (prepa- and analyze it.

  • Page 273

    Chapter 2: Service Error Codes ##1620 [ TX/RX ] The connection timer went ON/the specified page cannot be received Cause Remedy • In transmission, the timer used to monitor • Check to find out that the terminal of the the period between when channel D is con- other party is operating normally.

  • Page 274

    Chapter 2: Service Error Codes ##2280 [ TX/RX ] CD (Control Document) communication error Cause Remedy • A fault occurred in CD communication. • Check to see if the specified CD is correct, • A fault occurred in the SCSI interface. and start a communication once gain.

  • Page 275

    Chapter 2: Service Error Codes Cause Remedy Cause Remedy 2-215...

  • Page 276

    Chapter 2: Service Error Codes Cause Remedy Cause Remedy 2-216...

  • Page 277

    Appendix...

  • Page 278: Point Communication

    Appendix 1. ISOLATING A TROUBLE Facsimile is used for the exchange of image data, and requires a transmitter, receiver, and tele- phone line. A trouble in any of these will adversely affect the transmission of an image. When a trouble occurs in communication, an error code will be indicated. At times, the cause of the trouble can readily be identified by means of an error code, while at other times it is difficult to find out whether the cause is in the transmitter, receiver, or telephone line.

  • Page 279: Control Procedure And Signals Used For G3, G3 Control Procedure

    Appendix 2. CONTROL PROCEDURE AND SIGNALS USED FOR G3 2.1 G3 Control Procedure Calling Side (transmitter) Called Side (receiver) Dial When Q=EOM TRAINING When Q=MPS TRAINING MESSAGE When Q=EOP Line disconnected Line disconnected : Preamble Figure 2 G3 Control Procedure...

  • Page 280: Ecm Control Procedure

    Appendix 2.2 ECM Control Procedure Calling Side (transmitter) Called Side (receiver) Dial TRAINING TRAINING Frame 0 Transmission of 1st block Frame 1 (error not generated) Frame 2 Frame 255 End of transmission of block PPS-NULL Next block present Received successfully TRAINING Frame 0 Transmission of 2nd block...

  • Page 281: V.8/v.34 Control Procedure

    Appendix 2.3 V.8/V.34 Control Procedure Calling Side (transmitter) Called Side (receiver) Dial Declares the usable modulation mode. Declares that V.34 capability exists on Network interaction ANSam each machine, and transfers the V.34 (Phase 1) procedures with phase 2. INFO0c INFO0a After declaring the modem's modulation speed capacity, etc.

  • Page 282: Signals Transmitted By The Transmitter

    Appendix 2.4 Signals Transmitted by the Transmitter CNG (calling tone) It is a tone signal used to inform the other party that the machine is an auto-dial facsimile machine. NSS (non-standard facilities setup) When NSF or NSC is received from the other party, an appropriate mode is selected, and NSS is used to request reception.

  • Page 283: Signals Transmitted By The Receiver

    In the case of a Canon facsimile machine, SID is sometimes expressed as PWD or T-PWD in relation to system dump lists or service error transmission reports.

  • Page 284

    Appendix NSC (Non-Standard Command) It is used in polling mode to request the other party to send the data. It is for a ITU-T recommendation non-standard function (not part of DTC and a function unique to a spe- cific manufacturer) and is used to inform the other party of the modes of reception that may currently be used.

  • Page 285: Common Signals Transmitted By Transmitter/receiver, Signals Transmitted By The Transmitter (unique To Ecm Communication)

    Appendix SEP (Selective Polling Address) It is used for selective polling reception to indicate the location of a memory box (polling box) of the other party. PWD (Password) It is used in selective polling reception to send a password if the memory box (polling box) of the other party is protected by a password.

  • Page 286: Signals Transmitted By The Receiver (unique To Ecm Communication)

    Appendix EOR-Q (End of Retransmission-Q) The last block of a single page may have an error frame, causing it to be transmitted repeatedly. The signal is used to stop retransmission of the block. Those signals used to do so (EOR-EOP, EOR-EOM, EOR-MPS) are at times generically called EOR-Q. EOR-EOP (End of Retransmission-EOP) It is used to stop retransmission of a block, and means the same as EOP.

  • Page 287: Signals Transmitted By The Transmitter (unique To The V.8 Procedure)

    Appendix 2.9 Signals Transmitted by the Transmitter (unique to the V.8 procedure) CM (call Menu) It is used to indicate the available modes of modulation. CJ (CM Terminator) It is used to indicate the detection of JM or the end of CM. CI (Call Indicator) When the receiver that did not detect CM declares the use of a V.8 procedure by DIS, the signal is sent to start the V.8 procedure (late stat).

  • Page 288: Signals Transmitted By The Receiver (unique To The V.34 Procedure)

    Appendix 2.12 Signals Transmitted by the Receiver (unique to the V.34 procedure) INFO0a (INFO Sequence) It is used to communicate modem capabilities (modulation speed, frequency transmis- sion). (Tone A/Tone A It is a 2400-Hz tone signal used to synchronize modems. A is a signal obtained by rotating the phase of A by 180 degree.

  • Page 289: Expected Signals

    Appendix 2.14 Expected Signals The following is a list of signals grouped in terms of transmitted signals (commands) and signals expected in response. The signals indicated in parentheses are optional signals. Table 1 Signals Transmitted and Signals Expected Signal transmitted Signal expected (NSF)(CSI)DIS (NSS)(SID)(SUB)(TSI)DCS...

  • Page 290

    Appendix (EOR-EOP) (EOR-EOM) (ERR) (EOR-MPS) (RNR) (EOR-PRI-EOP) (CRP) (EOR-PRI-EOM) (EOR-PRI-MPS) (RR) (RNR) (ERR) (CRP) (CTC) (CTR) (CRP) None A-13...

  • Page 291

    Appendix 2.15 FIF DIS, DTC, and DCS are used to communicate particulars of facsimile functions to the other party by means of FIF (Facsimile Information Field), which is the portion of a signal that carries information. • FIF of DIS and DTC The FIF of DIS and the FIF of DTC possess the same format and the same meaning, and are used to communicate to the other party the functions relating to reception.

  • Page 292

    (111)=0ms at fine, 0ms at standard Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Reserved Uncompressed mode: (0)=Not provided, (1)=Provided, (0) on Canon machines Error correction mode (ECM): (0)=Not provided, (1)=Provided Set to "0" Reserved Reserved T.6 coding capability: (0)=Not provided, (1)=Provided...

  • Page 293

    Appendix Bit No. Meaning/Function Minimum scan line time capability for higher resolutions: (0)=T15.4=T7.7, (1)=T15.4=1/2T7.7 Selective polling: (0)=Not provided, (1)=Provided Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Subaddressing capability: (0)=Not provided, (1)=Provided Password: (0)=Not provided, (1)=Provided Ready to transmit a data file (polling): (0)=Not provided, (1)=Provided Reserved...

  • Page 294

    Appendix Bit No. Meaning/Function North American Letter (215.9 x 279.4mm) capability: (0)=Not provided, (1)=Provided North American Legal (215.9 x 355.6mm) capability: (0)=Not provided, (1)=Provided Single-progression sequential coding (Rec.T.85) basic capability: (0)=Not provided, (1)=Provided Single-progression sequential coding (Rec.T.85) optional L0 capability: (0)=Not provided, (1)=Provided Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit...

  • Page 295

    Appendix Bit No. Meaning/Function Internet Selective Polling address (ISP): (0)=Not provided, (1)=Provided Internet Routing Address (IRA): (0)=Not provided, (1)=Provided Reserved Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit 600 pels/25.4mmx600lines/25.4mm: (0)=Not provided, (1)=Provided 1200 pels/25.4mmx1200lines/25.4mm: (0)=Not provided, (1)=Provided 300 pels/25.4mmx600lines/25.4mm: (0)=Not provided, (1)=Provided 400 pels/25.4mmx800lines/25.4mm: (0)=Not provided, (1)=Provided...

  • Page 296

    Minimum scan line time: (000)=20ms, (001)=40ms, (010)=10ms, (100)=5ms, (111)=0ms Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Reserved Uncompressed mode: (0)=Not selected, (1)=Selected, (0) on Canon machines Error correction mode (ECM): (0)=Not selected, (1)=Selected A-19...

  • Page 297

    Appendix Bit No. Meaning/Function Frame size: (0)=256 octets, (1)=64 octets Reserved Reserved T.6 coding enabled: (0)=Not selected, (1)=Selected Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Field not valid capability: (0)=Not selected, (1)=Selected Set to "0"...

  • Page 298

    Appendix Bit No. Meaning/Function Set to "0" Character mode: (0)=Not selected, (1)=Selected Reserved Mixed mode (Annex E/T.4): (0)=Not selected, (1)=Selected Reserved Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Processable mode 26 (Rec.T.505): (0)=Not selected, (1)=Selected Digital network capability: (0)=Not selected, (1)=Selected Duplex and half-duplex capabilities (0)=Half-duplex operation only, (1)=Duplex operation...

  • Page 299

    Appendix Bit No. Meaning/Function Alternative hashing system number 2 selected: (0)=Not selected, (1)=Selected Alternative hashing system number 3 selected: (0)=Not selected, (1)=Selected Reserved for future security features T.44 (Mixed Raster Content) T.44 (Mixed Raster Content) T.44 (Mixed Raster Content) Page length maximum stripe size for T.44 (Mixed Raster Content) Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Colour/gray-scale 300 pels/25.4mmx300 lines/25.4mm or...

  • Page 300: List Of Maker Codes

    **** **** ANRITSU 1000 0010 **** **** IWATSU ELECTRIC 1000 0100 **** **** 1000 0110 **** **** CASIO 1000 1000 CANON **** **** 1000 1010 SANYO **** **** 1000 1100 SHARP **** **** 1000 1110 **** **** TAMURA 1001 0000...

  • Page 301

    Appendix Hexadecimal Binary Maker name 1001 0010 **** **** 1001 0100 **** **** 1001 0110 **** **** HITACHI 1001 1000 FUJIXEROX **** **** 1001 1010 FUJITSU **** **** 1001 1101 **** **** MATSUSHITA ELECTRIC 1001 1110 **** **** PANASONIC•iMATSUSHITA•j 1010 0000 **** **** MITSUBISHI 1010 0010...

  • Page 302: How To Record The Protocol

    If a trouble cannot be corrected after troubleshooting according to the instructions in this manual and if the Remedy column reads "Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center." make a recording by referring to the following diagram:...

  • Page 303: Control Procedure And Signals Used For G4, Channel D Control Procedure

    Appendix 4. CONTROL PROCEDURE AND SIGNALS USED FOR G4 4.1 Channel D Control Procedure A channel D procedure is basically a procedure between an exchange (ISDN network) and a terminal (facsimile machine), not requiring synchronization between signals between the termi- nal of the machine and that of the other party.

  • Page 304: Channel B Control Procedure

    Appendix 4.2 Channel B Control Procedure A channel B procedure is executed while directly synchronizing the terminal of the machine and the terminal of the other party. Study the following for a channel B control procedure in circuit switching mode: Transmitter Receiver Layer 6 Layer 5 Layer 4 Layer 3...

  • Page 305: Major Signals Used For Channel D Layer 2

    Appendix 4.3 Major Signals Used for Channel D Layer 2 SABME (Set Asynchronous Balanced Mode Extended) It is the first signal transmitted when setting layer 2. However, the called side sends SABME after it has received SETUP form the network. UA (Unnumbered Acknowledge) It is a signal used to acknowledge response to SABME or DISC.

  • Page 306: Major Signals Used For Channel B Layer 2

    Appendix 4.5 Major Signals Used for Channel B Layer 2 SABME (Set Asynchronous Balanced Mode Extend) It is the first signal sent by the calling side to the called side when setting layer 2. UA (Unnumbered Acknowledge) It is a signal used to acknowledge response to SAMBE or DISC. DISC (Disconnect) It is used to instruct disconnection of layer 2.

  • Page 307: Major Signals Used For Channel B Layer 5

    Appendix 4.8 Major Signals Used for Channel B Layer 5 CSS (Command Session Start) It is a signal used when layer 5 is connected. It carries calling terminal identifier, terminal ID (telephone number), and date information, and negotiates layer 5 window size. RSSP (Response Session Start Positive) It is a signal transmitted when CSS has been received and layer 5 may be connected.

  • Page 308: Major Signals Used For Channel B Layer 6

    (MMR data, etc.) is of layer 6 or higher. 4.9 Major Signals Used for Channel B Layer 6 P-START, PIX, and P-END explained below are used internally at Canon, and they are not part of the ITU-T recommendations.

  • Page 309: Comparison Of Error Codes

    Appendix 5. COMPARISON OF ERROR CODES Some of the error codes that are ##1001 or higher may be expressed in terms of 3 characters (alphabet + 2 numerals) in some models. As necessary, use the following table for conversion between 4- and 3-character error codes. Table 5 Comparison of Error Codes ##1001 ##D01...

  • Page 310

    0901 AT CANON INC.

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G4

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