Call Pickup Groups; Group Paging - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Group-Assigned Features

Call Pickup Groups

This section contains instructions for assigning this feature to employees who
work in a common area and who do not have a support person for coverage.
You can assign up to 30 call pickup groups with up to 15 telephones for each
group. Each telephone can be assigned to only one group.
NOTE:
This feature is similar to the Coverage feature presented later in this chapter.
Compare these features before choosing the appropriate feature for the system.
Planning Form Instructions
1. Form 7a holds the programming information for eight Call Pickup groups.
Make additional copes of the form if more groups are planned. Review
the analysis of question 10 on the Employee Communication Survey, and
determine the number of call pickup groups needed (maximum of 30).
2. For each group, write the group number in the Group Number space.
Start with
3. Write the name of a group, such as Customer Service in the Group ID
space (see the survey analysis).
4. Write the extension number for each group member in the Ext. No.
column (see Form 2a).
5. Write each group member's name or location in the Person or Location
column (see Form 2a).

Group Paging

This section contains instructions for setting the system to allow users to make
voice announcements that are heard by a particular group of employees with
speakerphones or by everyone who has a speakerphone.
You can assign six paging groups of selected employees, such as secretarial
pools, committee members, or departments, who need to hear announcements.
Each group can have as many as 10 extension numbers.
The seventh paging group is factory-set to page all extension numbers. This
group is useful if the system does not have a loudspeaker paging system.
The system automatically reserves extension numbers 793 through 799 for
paging groups. Extension 799 is the Page All group. Decide whether to keep or
to reassign the factory-set extension numbers. Keep in mind that you can
provide one-touch use of Group Paging to operators with DSSs if you renumber
to extensions within the Page 1, 2, or 3 button ranges or set the Page 1, 2, or 3
buttons so the operators can access them.
1 and number the groups sequentially.
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Features