Automatic Hold Or Release; Queue Over Threshold - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Operator Features

Automatic Hold or Release

This section contains instructions to specify whether a call that is in progress on
a Call button is automatically put on hold (Automatic Hold) or disconnected
(Automatic Release) when the operator presses another Call button.
Planning Form Instructions
Under the Automatic Hold or Release heading on Form 6a, do one of the
following:
To specify that calls are automatically disconnected, check the
Automatic Release box (factory setting).
To specify that calls are automatically put on hold when another Call
button is pressed, check the Automatic Hold box.

Queue Over Threshold

This section contains instructions to specify the maximum number of calls
allowed in the QCC queue before operators are notified (with a tone through the
receiver or headset) that calls are waiting.
Planning Form Instructions
Under the Queue Over Threshold heading on Form 6a, do one of the following:
To keep the factory setting (operators are not notified), check the 0 calls
box.
To indicate that operators are notified when calls are waiting in the
queue, check the second box and write the maximum number of calls in
the queue before notification (any number from 1 through 99) in the
space provided.
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Features