Group Calling - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Group-Assigned Features
b. List the extension numbers of all senders in the group in the upper
block (see Form 2a).
c. List the receivers for the group in the lower block by doing one of the
following:
NOTES:
1. If you have not yet created calling groups, you must defer naming
2. If the system includes a voice mail system, see that system's
5. On each copy of Forms 4b, 4d, 5a and 5b that describes a specific
receiver:
a. Locate an available button on the Button Diagram.
b. Write
available.
6. If designating the QCC Queue as a receiver (Hybrid/PBX mode only), on
the Group Coverage Calls table on Form 6a (page 2):
a. Write the extension(s) for the QCC operator position(s) to receive the
calls in the QCC Operator to Receive Calls column (see Form 2a).
b. Write the level for each coverage group's calls in the QCC Queue
Priority Level column. Assign a value of 1 (highest) through 7 (lowest);
the factory setting is 4.

Group Calling

This section contains instructions to group the telephones of people (such as
ticketing agents) who handle the same type of call. Through the Group Calling
feature, all telephones in the group are assigned to a single extension number
that is used by both inside and outside callers to reach the group. The
individual extension numbers of the telephones are still used by callers who
need to reach a specific member of the calling group.
NOTE:
The Extension Status feature must be set for the Group Calling/CMS
configuration in order for calling groups to be available. See the "Extension
Status" instructions later in this chapter for details.
them as receivers until later.
documentation for completing the receivers.
Designate a calling group as a receiver by checking the Calling
Group box (see Form 7d).
Designate the QCC queue as a receiver (Hybrid/PBX mode only)
by checking the QCC Queue box and/or listing the extension
numbers of all receivers (maximum of eight).
Group Cover and the coverage group number in the space
4–25
Features