Group Assigned Features; Call Pickup Groups - AT&T MERLIN LEGEND Key System Planning

Features

Group Assigned Features

See Chapter 1 for information about
analyzing Employee Communication
Survey forms.

Call Pickup Groups

Compare with the "Coverage"
instructions later in this chapter.
4-8
Group Assigned Features
The system offers four features that facilitate the call-handling responsibilities of
groups of users. The features and the corresponding Key System Forms used to
plan them are
Call Pickup Groups, Form 6b
Group Paging, Form 6
Group Call Coverage, Form 6d
Group Calling, Form 6e
To determine if any of the group-assigned features is appropriate for your users,
see the analysis of the Employee Communication Survey. You also will need
other Key System Forms as references; the specific forms needed are indicated
within the instructions for each feature.
A call pickup group is a group of users who can answer each other's calls by
pressing a programmed button on a multiline telephone or by dialing a code on
a single-line telephone.
A group member does not need to know the extension number of the telephone
through which the call came into pick up the call. The system automatically
connects the ringing call when the button is pressed or the code is dialed. Both
inside and outside calls can be picked up within a group.
Assign this feature to employees who work in a common area and who do not
have a support person for coverage. You can assign up to 30 call pickup
groups with up to 15 telephones per group. Each telephone can be assigned to
only one group.
Unlike other coverage arrangements, ringing calls do not transfer from one
telephone to the other automatically. Since users must choose to pick up a call,
call pickup group members should be within hearing distance of each other's
telephones.
Planning Form Instructions
Review the analysis of question 10 on the Employee
Survey, determine the number of call pickup groups needed, and mark Key
System Form 6b, Call Pickup Groups.
Note: Form 6b holds the programming information for the eight call pickup
groups. Duplicate the form if more groups are planned.
1.
Write the group number in the "Group Number" space. Start with 1 and
number the groups sequentially.
C
Communication