Employee Communications Survey: Description Of Questions - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Obtaining User Information
Table 1–3. Employee Communications Survey: Description of Questions
Required Information
1. Types of lines/trunks (outside
lines) used
2. Calls covered by someone else
(sender)
3. Shares lines/telephone
numbers
4. Covers someone else's calls
(receiver)
5. Shares incoming calls
6. Frequency of use
7. Data needs
8. Use of account codes
9. Frequently dialed numbers
10. Picks up calls
11. View incoming caller
information
1–8
Before You Begin
Description
Indicates toll-calling habits. In most cases, assigning a
button for each line/trunk is not necessary; the use of
Automatic Route Selection (Hybrid/PBX mode only)
ensures that the preferred line/trunk is selected.
Suggests that this employee should be assigned as a sender
in either an Individual or a Group Coverage arrangement,
particularly if calls are covered by someone other than the
operator.
Identifies Shared System Access buttons and/or common
personal line appearances.
Suggests assignment as a receiver in someone else's
Individual or Group Coverage arrangements.
Identifies calling group needs.
Identifies heavy and light telephone users. Heavy users may
benefit from additional System Access buttons and/or an
additional System Access Originate Only button.
Identifies existing and potential data terminal and personal
computer users.
Identifies current account codes used for charge-back of calls
if there is a programmed Account Code button on the
telephone and if the system includes Call Accounting System
(CAS).
Identifies useful numbers for the System Speed Dial list.
Identifies need for a Pickup group.
Identifies which telephone users need call screening
capabilities. This service may be part of the local telephone
company's services, if available, and must be subscribed to.