Qcc Queue Priority Level; Pools (Hybrid/Pbx Mode Only) - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Selecting Line/Trunk Options
Planning Form Instructions
For each ground-start, loop-start, and automatic-in tie line/trunk on Form 2c,
write one of the following in the QCC Operator to Receive Calls column:
If you do not want the calls received on the line/trunk to ring into the QCC
queue, write
If you want all QCC operators to receive incoming calls on a line/trunk,
write
If you want to specify one or more QCC operators to receive incoming
calls on a line/trunk, write any combination of the extension numbers for
up to four operator positions.
If you wrote
to the next section, "QCC Queue Priority Level." Otherwise, skip to the following
section, "Pools (Hybrid/PBX Mode Only)."

QCC Queue Priority Level

The QCC queue priority determines the order in which calls on each line/trunk
are sent to QCC operator positions. You set the priority for each individual
line/trunk.
Considerations to be used in deciding the priority level are discussed in the
description of Queued Call Console in the Feature Reference .
Since incoming calls on DID and non-automatic-in tie trunks route to specific
extension numbers, you cannot assign a QCC queue priority for these types of
trunks.
Planning Form Instructions
On Form 2c, for each line/trunk with
Operator to Receive Calls column, write the priority level (1 to 7) in the QCC
Queue Priority Level column for each line/trunk used for incoming calls. (A value
of 1 indicates the highest priority; a value of 7 indicates the lowest. The factory-
set priority for calls received on all trunks programmed to ring in the queue is 4.)

Pools (Hybrid/PBX Mode Only)

The system can have up to 11 pools with factory-set dial-out codes of 70 and
890 through 899. When the system is set up, pools are assigned automatically
(see the Feature Reference ). If you want any lines/trunks grouped in a pool, you
must manually assign each line/trunk to the pool of your choice. Use the
instructions in this section.
Decide whether to change the dial-out codes. Apply the same considerations
as you do for reassigning extension numbers.
No (factory setting).
All
.
All or specified extension numbers in this procedure, then proceed
All or an extension number in the QCC
3–15
Lines/Trunks