Hold Disconnect Interval; Qcc Operator To Receive Calls (Hybrid/Pbx) - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Selecting Line/Trunk Options

Hold Disconnect Interval

This option allows you to set the number of milliseconds (ms) before the
line/trunk is released when a caller on hold hangs up and abandons the call.
Local telephone companies use either a long (450 ms) or short (50 ms) interval.
The factory setting for the system is the long interval, since it is the interval used
by most telephone companies.
Check with the local telephone company for the disconnect interval used.
If the local telephone company uses the short interval, you must change the
factory setting. If you don't change the setting, when a caller waiting on hold
hangs up, the line/trunk is not released.
Planning Form Instructions
In the Hold Disc. Interval column on Form 2c, do one of the following:
To change to a short hold disconnect interval (50 ms), put a check in the
Short column.
NOTE:
If the local telephone company uses a short hold disconnect interval, be
sure you have checked No for Loop-Start Reliable Disconnect, as
described earlier in this section.
To keep the factory setting, a long hold disconnect interval (450 ms), put
a check in the Long column.

QCC Operator to Receive Calls (Hybrid/PBX)

Use these instructions only if the system has one or more QCCs. Otherwise,
skip to "Remote Access."
Assigning the QCC operator to receive calls on a line/trunk determines whether
incoming calls on the line/trunk ring into the QCC queue and which QCC
operator position answers the calls. This applies to Hybrid/PBX mode only.
NOTE:
If an operator presses the programmed Backup On (or Position Busy) button on
the console, any incoming calls are directed to other operator positions
(regardless of whether they normally receive such calls) or to the programmed
backup extension number. For more information, see "Position-Busy Backup" in
the "Queued Call Console (Hybrid/PBX Mode Only)" section of Chapter 4.
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Lines/Trunks