Return Ring; Position-Busy Backup; Operator Hold Timer - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Operator Features

Return Ring

This section contains instructions to specify the number of rings before an
unanswered call is returned from the extension where it was sent to the QCC
queue (or QCC message center position).
If the system includes a voice mail system, you should increase this number to
ensure that the voice mail system gets the call before it is returned.
Planning Form Instructions
Under the Return Ring heading on Form 6a, do one of the following:
To keep the factory setting, check the 4 Rings box.
To change the factory setting, check the second box and write the
number of rings you want to assign in the space provided (1 through 15
rings).

Position-Busy Backup

This section contains instructions to assign another telephone to receive calls
when all QCC operator consoles are in a position-busy state. Only a calling
group can be assigned as a backup for a QCC operator position. If a backup is
not designated, the system does not allow the last available operator position to
go into the position-busy state.
Planning Form Instructions
Under the Backup On heading on Form 6a, do one of the following:
To indicate that no backup is assigned, check the No box (factory
setting).
To designate a backup, check the second box (the extension number of
the backup calling group will be completed later).

Operator Hold Timer

This section contains instructions to set the system to track the number of
seconds that callers are on hold at an operator console. When a caller is on
hold longer than the number of seconds programmed for the timer, the operator
is reminded by a single ring.
Planning Form Instructions
Under the Operator Hold Timer heading on Form 6a, do one of the following:
To keep the factory setting, check the 60 Seconds box (factory setting).
To change the factory setting, check the second box and write the
number of seconds (from 10 to 255 seconds) in the space provided.
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Features