Group-Assigned Features
6. Under the External Alert for Calls-in-Queue Alarm heading, do one of the
following:
For no external alert for Calls-in-Queue Alarm, check the No box.
To designate an external alert, check the second box and write the
extension number for the alert in the space provided (see Form 2b).
7. Under the Overflow Coverage heading, do one of the following:
For no overflow coverage, check the No box.
To designate overflow coverage by another calling group, check the
second box and write the calling group number of the overflow calling
group in the space provided.
To designate that overflow coverage will be provided by QCC
operators, check the third box and write the QCC LDN (queue)
extension number in the space provided.
8. Under the Overflow Threshold heading, do one of the following:
To retain the factory setting, check the 1 call box.
To change the threshold, check the second box and write the number
of calls (up to 99) in the space provided.
9. Under the Overflow Threshold Time heading, do one of the following:
To retain the factory setting and disable the Overflow Threshold Time,
check the 0 seconds box.
To change the threshold, check the second box and write the
maximum number of seconds (from 1 to 900) calls wait in the queue in
the space provided.
10. Under the Group Type heading, do one of the following:
To keep the factory setting of no automatic login, check the Auto
Logout box.
To change the factory setting from Auto Logout, do one of the
following:
— Check the Auto Login box to indicate automatic login for an
— Check the Integrated VMI box to indicate automatic login for a
— Check the Generic VMI box to indicate automatic login for a VMS
Proceed to the next section, "System Features."
4–30
Features
extension that should never be logged out, such as a data
extension.
VMS that requires special signaling for integrated operation.
that does not require special signaling.
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