Group Coverage - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Group-Assigned Features

Group Coverage

In Group Coverage, senders are organized into groups, and calls received by
any member of the group are sent to a receiver.
Any type of telephone (excluding QCCs) can be a member of a coverage
group; however, no individual sender can be a member of more than one
group. A maximum of 32 coverage groups can be set up, and there is no limit to
the number of senders in each group. Three types of receivers can be
programmed: calling groups, or the QCC queue and/or multiline telephones.
NOTE:
Group Coverage can be used alone or can be set up to work with either primary
or secondary Individual Coverage, or both. This allows callers to get personal
attention from the primary and/or secondary Individual Coverage receiver and
backup from Group Coverage. For example, a receiver such as a secretary can
have a Primary Cover button to provide Individual Coverage for a sender who is
also a member of a coverage group.
Planning Form Instructions
1. Form 7c holds information for eight coverage groups. Make additional
copies of the form if more groups are planned. Review the Employee
Communication Survey analysis and determine the senders to be
grouped.
2. Form 8a is used to identify system features. Under the Coverage Delay
Interval heading at the top of Form 8a, do one of the following:
To keep the factory-set interval, check the 3 rings box.
To change the factory-set interval, check the second box and write
the number of rings (1 to 9) in the space provided.
3. Under the Delay Ring Interval heading, do one of the following:
To keep the factory-set interval, check the 2 rings box.
To change the factory-set interval, check the second box and write
the number of rings (1 to 6) in the space provided.
4. On Form 7c:
a. Write the group number in the Group No. space. Start with
number the groups sequentially.
NOTE:
If a group is the coverage group for AUDIX Voice Power (the factory
setting is Group No. 30 but can be changed), write
group number and list the extensions of AUDIX Voice Power
subscribers (see Form 2a).
4–24
Features
1 and
AUDIX by the