AT&T Merlin Legend Frequently Asked Questions

Frequently Asked Questions
Office Switching Systems
Legend
Q. How do I use Account Codes to keep track of calls ?
A. Use Account Code Entry to enter account codes (developed by accounting or administrative personnel)
for outside calls, both incoming and outgoing. These codes appear on Station Message Detailed Recording
(SMDR) reports, along with other call information, and are used for billing or cost accounting to identify
outgoing calls with a project, client, or department. You can enter an account code before or during a call
or not at all. You can also change, correct, or cancel an account code while the call is in progress.
Forced Account Code Entry is similar, but affects only outgoing calls and requires a caller to enter an
account code before placing an outside call. You can change or correct an account code while a call is in
progress, but you cannot cancel it.
To enter, change, or correct an account code during a call, activate the feature and enter the account code.
Only the person who enters the account code hears the tones generated by dialing the account code
number. To cancel an account code (when permitted), activate the feature and exit without entering a
code.
With Forced Account Code Entry, if you try to make an outside call without entering an account code, the
following occurs:
If you select an outside line on an SA button (by dialing a dial - out code) or on an ICOM button (by
dialing the Idle Line Access code) without entering an account code, the call is blocked. Depending
on the type of telephone used, this may be indicated by the programmed Account Code Entry button
flashing, the SA button going to the off/idle state, or an intercept tone.
If you try to make an outside call on a personal line or Pool button without entering an account code,
there is no dial tone.
Q. What are Auto Dial buttons and how do I use them?
A. Use Auto Dial buttons for one - touch dialing of frequently called telephone numbers. Two types of
Auto Dial buttons can be programmed:
Inside Auto Dial. This button automatically dials any extension or group extension in the system
such as a co-worker, calling group, fax machine, or voice mail system. An operator can also program
inside Auto Dial buttons for park zone extension numbers. When an inside Auto Dial button is
programmed, the user can see the status of the extension associated with the button; the green LED
next to the button is on when a person at the extension is on a call, when Do Not Disturb is on, or
when the extension is forced idle for centralized telephone programming or system programming XE
"Auto-Dial: Inside Auto Dial
Outside Auto Dial. This button automatically dials frequently called telephone numbers, as well as
account codes, long distance company access codes, bank access codes, or emergency contact
numbers.