Coverage - Group 2 - 1 - AT&T SYSTEM 25 Manual

This feature redirects coverage calls from one or more covered stations to one or more
covering stations. Group Coverage is primarily for employees who share support people.
For example, if a secretary covers calls for all members of the department, all non-managers
might constitute an appropriate coverage group, while each manager might receive individual
coverage.
Calls that will not be sent to coverage are:
Automatic Intercom
Directed Night Service
Calls to PDCs signed in (Following or Forwarding) at the covered station
FPDCs signed in at the covered station do receive coverage.
NOTE:
Personal Line calls, unless the covered station is the Principal
Coverage differs for the following types of calls:
Calls appearing on BRIDGED ACCESS buttons are given coverage specified for
the Principal station.
When both Coverage and Following/Forwarding are in
routed first to the forward-to station. If not answered,
forwarding station and the covering station.
Optionally, ringing for internal coverage calls can be turned off (on a system-wide basis).
The System Administrator determines the number of rings before unanswered calls are sent
to coverage.
System 25 can have two types of Group Coverage receivers. They can be either standard
coverage group receivers, or Direct Group Calling (DGC) coverage group receivers. Both
types are reviewed below.
Standard Coverage Group Receivers
Any type of voice terminal can be a sender, but only multiline voice terminals can be
receivers. At the receiver's voice terminal, a single cover button, COVER-GRP, handles calls
from all senders in the group. Since more than one person can be covered by this button, a
receiver without a display voice terminal has no indication of whose call is being covered.
Coverage — G r o u p
effect, inside calls are
the calls ring at both the
Coverage – Group
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