Capacity Improvements; Voice Processing New Features And Enhancements; Pbx New Features And Enhancements - Altigen AltiWare ACC 5.2 Administration Manual

Chapter 1: Overview

Capacity Improvements

PBX Capacity
Maximum 400 extensions (IP and analog extensions)
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Maximum 256 MobileExt ports per system (in addition to 400 IP and analog
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extensions)
Maximum 200 AltiView/AltiAgent sessions
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Maximum 20 AltiConsole sessions
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Maximum 20 AltiSupervisor sessions
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Call Center Capacity
Maximum configurable agents per workgroup - 512
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Maximum active login agents per workgroup - 256
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Total configured agents per system including all workgroups - 1280
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Total agents seats (License/Head) per system - 256
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Voice Processing New Features and Enhancements

Multi-lingual support
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Ability to select a custom file name in the phrase management menu
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Adjustable System Phrase for System Park
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PBX New Features and Enhancements

Recording to a centralized location (Release 5.2)
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Meet-Me Conference
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MobileExt Enhancements:
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Trunk property is dynamically changed between regular trunk and MobileTrunk,
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eliminating the requirement to dedicate a trunk for MobileTrunk use and the need
to segment T1/PRI span.
Soft On-hook/Off-hook for MobileExt user - This feature eliminates the need to dial
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back into the system to get a dial tone after terminating or transferring the current
call. When the user presses * * , the system simulates On-Hook/Off-Hook and
plays a dial tone to the MobileExt user after the user terminates the existing call
or transfers a call.
Option for MobileExt user to press any digit to connect to call - This delay-
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answering option gives the MobileExt user more time to decide whether to connect
to a call or not.
Ability to mute conferencing party during regular conference - When an extension
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user initiates a conference, he can mute a conference party from AltiView/AltiAgent.
Configuration for an IP extension to fallback to a mobile extension
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Voice mail added as a Line Park exit option
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IP phone does not ring when a call is parked by user
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Music on Hold .wav File - Windows .wav format [8K/sec 8bit Mu-law only] can be
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used as the Music-on-Hold file. (Release 5.1 Update 1)
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AltiWare ACC 5.2 Administration Manual