Table 40 Error Code E7: Duplex Jam Troubleshooting Procedure; Rap 20 Error Code E7-1: Duplex Jam Open Rear Cover - Xerox 5400N - Phaser B/W Laser Printer Service Quick Reference Manual

RAP 20 Error Code E7-1:
There is a paper jam between the Exit Assembly and the Duplex Sensor.
Table 40 Error Code E7: Duplex Jam Troubleshooting Procedure
Step Actions and Questions
1 PAPER PATH
Open the printer and check for paper or other
obstructions in the paper path.
Is the printer free of jammed paper, paper scraps,
or other obstructions?
2 DUPLEX TEST PRINTS
1. Enter Diagnostics mode.
2. From the Main Menu, select Test Print / Duplex / On /
press [4].
3. Scroll to Print Pattern / press [4] to start, [0] to stop.
4. Run approximately 20 Duplex test prints.
Does the error code reappear?
3 DUPLEX MOTOR LOW
1. Open the Rear Cover and cheat the Rear Cover
Interlock.
2. Enter Diagnostics mode.
3. From the Main Menu, select Component Test / Dup
Motor On Low / press [4].
Do the Duplex Motor and rollers turn smoothly at
low speed?
4 DUPLEX MOTOR HIGH
Scroll to Dup Motor On Hi / press [4].
Do the Duplex Motor and rollers turn smoothly at
high speed?
DUPLEX SENSOR TEST
5
1. Enter Diagnostics mode.
2. From the Main Menu, select Sensor Input / press [4]
to start, [0] to stop.
3. Open the Rear Cover.
4. Actuate and deactuate the Duplex Sensor Actuator.
Does the LCD counter increment each time you
press and release the actuator?
6 "NO" FROM STEP 5 ABOVE
1. Switch printer power OFF.
2. Remove the Left Side Cover [RRP 1.1,
the Print Engine Controller Board Cover [RRP 8.5,
page 310].
3. Disconnect P/J19 from the Print Engine Controller
Board.
4. Switch printer power ON.
5. Measure the voltage between P/J19-5 and frame
ground.
Does the voltage measure +3.3 VDC?
82
Duplex Jam
Open Rear Cover
Yes
Go to
Step 2.
Go to
Step 3.
Go to
Step 4.
Go to
Step 5.
Go to
Step 9.
Go to
Step 7.
page 250 and
Phaser 5400 Laser Printer Service Guide
No
Clear all
jammed
paper, paper
scraps, and
obstructions
from the
printer.
Problem
solved.
Replace
Duplex
Assembly
[PL 13.1,
page 426].
Replace
Duplex
Assembly
[PL 13.1,
page 426].
Go to
Step 6.
Go to
Step 8.