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RAP 11 Error Code E2-12: Tray 2 Jam
Error Code E2-13: Tray 3 Jam
There is a paper jam between a 500-Sheet Feeder Assembly and the Registration
Sensor.
Table 31
Paper Jam / Misfeed 500-Sheet Feeder
Troubleshooting Procedure
Step Actions and Questions
1
PROCEDURE
1. Remove all of the paper from the problem paper tray
and reinstall the paper tray.
2. Enter Diagnostics mode.
3. From the Main Menu, select Test Print / Input Tray /
scroll to the empty paper tray / press [4] to select.
4. Scroll to Print Pattern / press [4] to begin test prints, [0]
to stop.
Does the LCD display a C5 error code?
Is the paper curled, damaged or damp?
2
3
Is the paper size within specifications?
4
PROBLEM TRAY REPLACEMENT
1. Remove problem paper tray and install Tray 1 into the
problem feeder.
2. Enter Diagnostics mode.
3. From the Main Menu, select Test Print / Print Pattern /
press [4] to start test prints, [0] to stop.
4. Print approximately twenty prints from the problem
feeder.
Does the LCD display an E2-1 error code?
PROBLEM TRAY FEED ROLLER
5
1. Remove Tray 1 from problem feeder.
2. Enter Diagnostics mode.
3. From the Main Menu, select Component Test / Main
Motor / press [4] to start motor, [0] to stop.
4. Scroll to Tray 2 or Tray 3 Feed Sol / press [4].
5. Observe the problem tray feed rollers.
Do the feed rollers rotate one complete turn?
"NO" FROM STEP 5 ABOVE
6
1. Remove the Left Cover [RRP 11.3,
500-Sheet Feeder.
2. Enter Diagnostics mode.
3. From the Main Menu, select Component Test / Turn
Roll Clutch / press [4]
Is the Feeder Motor rotating?
Phaser 5400 Laser Printer Service Guide
Open Tray 2
Open Tray 3
page
330] of the
Yes
No
Go to
Go to
Step 2.
RAP 5,
page
Replace with
Go to
Step 3.
fresh, dry
paper.
Go to
Replace with
Step 4.
paper within
size specs.
Go to
Replace the
Step 5.
defective
Tray
Assembly.
[PL 2.1,
page 386
PL 2.2,
page
Go to
Go to
Step 7.
Step 6.
Go to
Go to
Step 8.
RAP 65,
page
50.
/
388].
167.
63
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