Xerox PHASER 5400 Advanced Features And Troubleshooting Manual
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Xerox PHASER 5400 Advanced Features And Troubleshooting Manual

Xerox PHASER 5400 Advanced Features And Troubleshooting Manual

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Advanced Features and Troubleshooting Manual

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Summary of Contents for Xerox PHASER 5400

  • Page 1 P H A S E R ™ 5 4 0 0 L A S E R P R I N T E R Advanced Features and Troubleshooting Manual...
  • Page 3 Xerox Phaser 5400 Laser Printer ™ Advanced Features and Troubleshooting Manual September 2001...
  • Page 4 Copyright © 2001, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now...

  • Page 5: Table Of Contents

    Contents Warranty ..............ix User safety summary .
  • Page 6 Downloading fonts ............51 Xerox Phaser 5400 Laser Printer...
  • Page 7 Hard Disk Drive and Memory (DRAM and Flash ROM)....52 Memory board (DIMM) locations ..........52 Hard disk initialization .
  • Page 8 Xerox Printer Management Software CD-ROM ........79...
  • Page 9 Appendix C - Unique Printer Commands ......101 Paper size selection ............101 Paper type selection .
  • Page 10 Xerox Phaser 5400 Laser Printer...

  • Page 11: Warranty

    Printer Warranty Xerox warrants that the Phaser 5400 Laser Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period,...
  • Page 12 (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment. Under this warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period.

  • Page 13: User Safety Summary

    User safety summary Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Electrical Safety Use the power cord supplied with your printer. Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.
  • Page 14 3925-01 Exercise care in moving or relocating the printer, it is back-heavy and could tip backward. Follow the recommended procedure when moving the printer from one location to another. Refer to the Phaser 5400 Laser Printer Installation Setup poster. Do not place any liquids on the printer.
  • Page 15 Symbols that may be marked on your product: DANGER high voltage: Protective ground (earth) terminal: Hot surface on or in the printer. Use caution to avoid personal injury: Use caution. Refer to the manual(s) for information: Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock.

  • Page 17: Control Panel

    Control Panel Control Panel The Xerox Phaser 5400 control panel: Displays information about the status of the printer (or job in process). Provides the means for changing printer settings and printer defaults to control how it operates. Allows you to print reports and password-protected pages stored on the optional hard drive.

  • Page 18: Indicator Lights

    (PostScript or PCL is processing a job, but waiting for data). Light is flashing (green) — Print job is processing by PostScript, PCL, or PJL, or is spooling to the disk (for a proof job or secure job). Xerox Phaser 5400 Laser Printer...

  • Page 19: Display Screen

    Control Panel Display screen The control panel’s display screen: Provides access to a hierarchy of menus to configure and control the printer. Access the menus by pressing the Menu keys (labeled 1 or 5). For more information on the menu structure, refer to page 6. Displays information about the status of the printer (or the job in process): Examples: The printer is online and ready to accept print jobs:...

  • Page 20: Control Panel Keys

    (such as printing the PCL Font List from the Print menu). Press the On Line key (labeled 0) to exit the menu system. For more information on the menus, refer to Control Panel Menus starting on page 6. Xerox Phaser 5400 Laser Printer...

  • Page 21: Using The Keys When A Paper Mismatch Condition Exists

    Control Panel Using the keys when a paper mismatch condition exists Press the Value keys (labeled 3 or 7) to scroll through the trays to see what alternate paper is available that may be used instead of the requested paper. Press the Enter key (labeled 4) to use the tray shown on the display screen to be used for printing (Print Anyway).

  • Page 22: Control Panel Menus

    For some menus, the menu item indicates the action to be taken. Other menu items require a value. 1. Appears only when the Hard Drive is installed. 2. Appears only when Reset Mode is enabled. (The On Line and Enter keys are held down simultaneously at Power On.) Xerox Phaser 5400 Laser Printer...
  • Page 23 Control Panel Menus If the menu item doesn’t need a value, press the Enter key (labeled 4) to select that menu item. If a value is needed for the menu item, press the Value key (labeled 3 or 7) to select the appropriate value for the menu item.

  • Page 24: Control Panel Menu Indicators

    If you do not want users to have access to the Reset Menu, power OFF and power ON the printer. Note In the following sections, for each menu item, the factory default value is identified. You can reset your printer to these factory values by using the Reset menu; refer to page 27. Xerox Phaser 5400 Laser Printer...

  • Page 25: Job Menu

    Control Panel Menus Job Menu Cancels the job currently printing, forces a form feed on a partially formatted job in PCL, or restarts the printer. Job Menu Items Menu items Description Cancel Job Cancels the PostScript or PCL job currently printing. Form Feed Use when the Form Feed LED is on to force a form feed.

  • Page 26: Password Menu

    Description All Jobs Prints or deletes all jobs sent with that specific password. Values: (default) Print Delete Prints or deletes the job with that filename and that specific password. Filename n Values: (default) Print Delete Xerox Phaser 5400 Laser Printer...

  • Page 27: Tray Menu

    Control Panel Menus Tray Menu Specifies the type and/or size of the paper in a specific tray and specifies the sequence that the trays are used when tray switching is required. Tray Menu Items Menu Items Description MBF Size Defines the paper size that is loaded in the Multi Bypass Feeder (since the feeder doesn’t have paper size sensing).
  • Page 28 X direction is left-to-right in the tray. Values: minimum 76 mm (3.0 in.) maximum 305 mm (12 in.) (default) 216 mm (8.5 in.) Note: This parameter is not visible in the menu unless Configure is set to Custom Xerox Phaser 5400 Laser Printer...
  • Page 29 (default) Auto Custom Config Fuser The fusing system of the Xerox Phaser 5400 laser printer can be adjusted to accommodate various types of special print media: The fusing temperature can be varied to match the requirements of the media. When the...

  • Page 30: Pcl Menu

    ISO-15 PS Text ISO-17 Roman-8 ISO-21 Vn Int’l. ISO-60 Vn Math ISO-69 Vn US Win 3.0 Win L1 Legal Win L2 Math-8 Win L5 MC Text ISO Latin Cyr Ms Publ. PC Cyrillic ISO L6 Xerox Phaser 5400 Laser Printer...
  • Page 31 Control Panel Menus PCL Menu Items (cont'd.) Orientation Sets the default orientation used in PCL. Values: (default) Portrait Landscape Form Length Sets the default number of lines per page used in PCL. This value is linked to paper size. Whenever the paper size is changed, the Form Length is recalculated using the formula: Form Length = ((logical page length in inches - 1 inch) * 6) Values:...

  • Page 32: System Menu

    (default - printer stops and requests paper of the correct size and type; applies to PCL, but not always PostScript jobs.) (printer ignores the paper type) Ignore Type (printer ignores the paper size) Ignore Size (printer ignores the paper size and type) Ignore Size/Typ Xerox Phaser 5400 Laser Printer...
  • Page 33 Control Panel Menus System Menu Items (cont'd.) Policy Timeout Specifies how many seconds the printer should wait before taking the action defined by the setting of the Page Policy item. Values: (in seconds) (default) Print Quantity Specifies number of copies of each page. Values: (default is Note: The number changes incrementally by 1 each time you press either the...
  • Page 34 Specifies whether to continue printing when the toner in the Laser Print Cartridge is low. Values: (default) Continue Stop Draft Adjust Controls the amount of toner saved for draft printing. Values: (67 percent) (default) Light (25 percent) Dark Xerox Phaser 5400 Laser Printer...

  • Page 35: Parallel Menu

    Control Panel Menus Parallel Menu Sets options for the parallel port connection. Parallel Menu Items Menu Items Description Port Enable Sets the parallel port. Values: (default) Port Timeout Sets the time for determining when to end an incomplete print job and poll the next port in the polling sequence.

  • Page 36: Usb Menu

    Sets the default Print Description Language emulation for the USB port. Values: (default) Auto PostScript Binary PS Sets the binary mode of PostScript for jobs received on this port. Values: (default) Bidirectional Sets bidirectional communications through the USB port. Values: (default) Xerox Phaser 5400 Laser Printer...

  • Page 37: Ethernet Menu

    Control Panel Menus Ethernet Menu Sets options for the Ethernet port connection. Ethernet Menu Items Menu Items Description LPR Enable Sets the Ethernet LPR protocol. Values: (default) LPR Banner Sets the LPR banner sheet. Values: (default) LPR PDL Sets the default Print Description Language emulation for the Ethernet LPR protocol.
  • Page 38 Value keys (labeled 3 or 7) to scroll to the desired value at the cursor location. To move the cursor, use the Item keys (labeled 2 or 6). Thus, you can change characters within the address rather than having to re-enter the entire address. Xerox Phaser 5400 Laser Printer...
  • Page 39 Control Panel Menus Ethernet Menu Items (cont'd.) Subnet Mask Sets the four byte Subnet Mask address. (This menu item only appears if is set to Address Res static Values: xxx.xxx.xxx.xxx where Note: Once the control panel shows on the top line, use the Subnet Mask Value keys (labeled 3 or 7) to scroll to the desired value at the cursor location.

  • Page 40: Novell Menu

    Sets the rate (in seconds) at which the PServer issues polling requests for assigned queues. Values (in seconds): (default is The value changes by 1 each time you press either Value key (labeled 3 or 7). Hold down either key to scroll quickly through the values. Xerox Phaser 5400 Laser Printer...
  • Page 41 Control Panel Menus Novell Menu Items (cont'd.) PServer Name Sets the name of the PServer in this printer (a name of 2 to 47 characters in length). Values: (default) XRX_<macaddress> , hyphen ( ), and underscore ( Note: Once the control panel shows on the top line, use the PServer Name Value keys (labeled 2 or 6) to scroll to the desired value at the cursor...

  • Page 42: Print Menu

    Flash Directory Prints a copy of the flash directory. One copy is printed regardless of the value in the Print Quantity System Menu Note: This option is only available if the Flash DIMM is installed. Xerox Phaser 5400 Laser Printer...
  • Page 43 Control Panel Menus Print Menu Items (cont'd.) Fault History Prints a copy of the fault history log, which lists the last 100 faults that occurred in the printer. One copy is printed regardless of the value in the Print Quantity System Menu Note: The Fault History is intended mainly for use by service technicians.

  • Page 44: Reset Menu

    Normally, you only use this menu item if the disk was not already formatted. If used on a formatted disk, it will write over any existing data on the disk. Note: This is ignored if the disk is locked (write protected) via a PJL or SNMP command. Xerox Phaser 5400 Laser Printer...
  • Page 45 Control Panel Menus Reset Menu Items (cont'd.) Flash Format Formats the flash memory and forces a Printer Restart. (This menu item only appears if the optional flash memory is installed.) Values: (default) Advanced Features and Troubleshooting Manual...

  • Page 46: Advanced Features

    – see page 39. Secure and proof printing (if you have the optional Hard Drive) – see page 40. Another advanced feature that is supported by the printer: Automatic tray switching – see page 41. Xerox Phaser 5400 Laser Printer...

  • Page 47: Print Quality Modes

    PCL5e does not support 1200 dpi. For Windows 95/98/Me (PS/PCL5e) operating systems: In your application, select File and then Print. Select the Xerox Phaser 5400 laser printer driver. Open the Properties dialog box. Select the Graphic Options tab. Under Resolution, select a print quality by clicking the radio button.

  • Page 48: Draft Mode

    Draft mode is intended for occasional (not continuous) use. For Windows 95/98/Me (PS/PCL5e) operating systems: In your application, select File and then Print. Select the Xerox Phaser 5400 laser printer driver. Open the Properties dialog box. Select the Graphic Options tab.

  • Page 49: Custom Size Paper

    Advanced Features Custom size paper Custom (non-standard) size paper can be used in the Multi-sheet Bypass Feeder or any of the 500-sheet paper trays. For custom size paper constraints, refer to the following table. The width of custom size paper is measured left-to-right in an input tray and the length is front-to-back.
  • Page 50 Advanced Features For Windows 95/98/Me (PS/PCL5e) operating systems: In your application, select File and then Print. Select the Xerox Phaser 5400 laser printer driver. Open the Properties dialog box. Select the Paper/Output tab. Click on the Select Paper button. Under Paper Size, select one of the Custom settings from the drop-down list.

  • Page 51: Edge-To-Edge

    For Windows 95/98/Me (PS/PCL5e) operating systems: In your application, select File and then Print. Select the Xerox Phaser 5400 laser printer driver. Open the Properties dialog box. Select the Paper/Output tab. Under Output Options, select Collated from the drop-down list.

  • Page 52: N-Up

    Advanced Features Select the Xerox Phaser 5400 laser printer driver Open the Properties dialog box. Select the Paper/Output tab. Under Output Options, select Collated from the drop-down list. N-Up This feature forces the printer to print the specified number of pages per side on a single physical sheet of paper.

  • Page 53: Booklet Printing

    Advanced Features Booklet printing This feature, accessible through the printer driver, makes it possible to print a document in the form of a small booklet. 3925-49 The printed images are reduced to half a page; with two page images on each side of each sheet of paper.
  • Page 54 Advanced Features For Windows 95/98/Me (PS/PCL5e) operating systems: In your application, select File and then Print. Select the Xerox Phaser 5400 laser printer driver. Open the Properties dialog box. Select the Layout/Watermark tab. Under Pages per side, select Booklet Printing from the drop-down list.

  • Page 55: Watermark

    For Windows 95/98/Me (PS/PCL5e) operating systems: In your application, select File and then Print. Select the Xerox Phaser 5400 laser printer driver. Open the Properties dialog box. Select the Layout/Watermark tab. Under Watermark, select the appropriate watermark from the list or click the New button to create your own text.

  • Page 56: Secure And Proof Printing

    For the Windows 95/98/Me (PS/PCL5e) and Windows NT (PCL6) operating systems: In your application, select File and then Print. Select the Xerox Phaser 5400 laser printer driver. Open the Properties dialog box. Select the Paper/Output tab. Under Job Type, select Secure Print or Proof Print from the drop-down list.

  • Page 57: Automatic Tray Switching

    Proof printing: the printer only prints one copy of the job so that you can check it; to proceed with the remaining copies, enter the password on the control panel. To enter the password on the Xerox Phaser 5400 control panel: Press the Menu keys (labeled 1 or 5) to scroll to the Password Menu.

  • Page 58: Tray Sequence Rules

    If no trays in the sequence are set to the correct paper size and type, then the remaining trays in the printer are searched. If no trays can satisfy the request, the printer prompts you to load paper into the specified tray. Xerox Phaser 5400 Laser Printer...

  • Page 59: Paper Size And Type

    Advanced Features Paper size and type The following table describes the paper selection process based on whether you specify the paper type (plain, letterhead, etc.), paper size, and/or paper source for the print job (using the print driver). The fourth column shows which paper size and type are used, based on fully or partially specified paper selection parameters.

  • Page 60: Tray Sequence Examples

    Once you load the paper in the tray, printing continues. If the request is for paper that is not configured in the printer, the control panel display screen prompts you to load the requested paper in the first tray of the tray sequence. Xerox Phaser 5400 Laser Printer...
  • Page 61 Advanced Features If you do not want to load paper in the first tray of the tray sequence setting, either: Load one of the other trays with the requested size paper and specify the paper type in the tray (using the Tray Menu). Press the Value keys (labeled 3 or 7) to scroll through all the trays and see the size and type of paper in each tray.

  • Page 62: Managing Printer Usage

    Management Software CD-ROM. CentreWare MC (Microsoft Management Console) CentreWare MC allows IP discovery of printers with an embedded web server. The embedded web server for Xerox printers is CentreWare Internet Services. See the following section on CentreWare Internet Services. CentreWare Internet Services CentreWare Internet Services is an interactive service that extends the capabilities of CentreWare DP using Internet technology as the platform.

  • Page 63: Setup

    Configure a static IP Address on the printer. Refer to page 20 for Ethernet. To use the MaiLinx Mail Send and Receive capability, you need to establish a mail account for the printer and may need to install and configure the Xerox Mail Port Monitor.

  • Page 64: Pcl Emulation Printer Driver

    Compaq Digital True 64 Unix SGI 6.2/6.4/6.5.3 Linux (i386) Linux (PPC) Driver features Printer drivers support the following features: Input tray selection Output bin selection Duplex selection Paper size, orientation, and media Number of copies Collating Xerox Phaser 5400 Laser Printer...
  • Page 65 Managing Printer Usage The following table lists a general overview of additional features supported by the printer drivers. Actual driver capabilities can be determined by invoking specific drivers. Feature Driver Secure Proof 1st page Edge- N-Up Water- Overlay Duplex Booklet printing printing different...

  • Page 66: Fonts

    ITC Bookman Light Italic Courier PS Bold Times Bold Courier PS Oblique Times Bold Italic Courier PS Bold Oblique Times Italic Symbol Times Roman Symbol PS ITC Zapf Chancery Medium Italic ITC Zapf Dingbats Wingdings Xerox Phaser 5400 Laser Printer...

  • Page 67: Postscript Fonts

    Printer-resident fonts are always available for printing. Additional downloadable fonts can be sent from your computer and stored in the printer’s Flash DIMM or on a hard disk. Refer to the User Guide or the Xerox web site for part numbers of the hard drive and memory.

  • Page 68: Hard Disk Drive And Memory (Dram And Flash Rom)

    The hard disk is preformatted and requires no initialization. You can return the disk to its initial state (with no loaded fonts, overlays or secure jobs) by selecting the Initialize menu item from the Reset menu on the printer’s control panel. Disk Xerox Phaser 5400 Laser Printer...

  • Page 69: Flash Initialization

    Hard Disk Drive and Memory (DRAM and Flash ROM) Flash initialization You must format the Flash Memory before its first use: On the printer’s control panel, press the Menu keys (labeled 1 or 5) to scroll to the Reset Menu. Press the Item keys (labeled 2 or 6) to scroll to Flash Format.

  • Page 70: Pjl Commands

    <binary data> — This is the binary file data to be downloaded, such as font files and macro data. Note: Use of 1 rather than 0 in the “pathname” will download the font or macro to the Flash memory rather than to the hard drive. Xerox Phaser 5400 Laser Printer...
  • Page 71 Hard Disk Drive and Memory (DRAM and Flash ROM) The following example shows a sequence of commands that can be sent to the printer to download a macro named “a_macro” to the disk. <ESC>%-12345X @PJL<CR><LF> @PJL FSDOWNLOAD FORMAT:BINARY NAME =”0:\pcl\macros\a_macro” SIZE=29<CR><LF>...
  • Page 72 The FSDELETE command is used to delete files from the printer’s file system. Syntax @PJL FSDELETE NAME = “pathname” [<CR>] <LF> Parameters Parameter Functional Range Default NAME=”pathname” ASCII 01 thru 255 NAME = “pathname” — where “pathname” has the same parameters as the FSDOWNLOAD command (see). Xerox Phaser 5400 Laser Printer...

  • Page 73: Using The Hard Disk Drive For Secure And Proof Printing And Collated Copying

    Hard Disk Drive and Memory (DRAM and Flash ROM) Using the hard disk drive for secure and proof printing and collated copying These features are available when the printer contains the optional hard drive. Use the secure print feature when you need to print a confidential document. Use the proof print feature when you have a job with multiple copies but want to check the first copy before proceeding with the remainder of the job.

  • Page 74: Creating Proof Jobs Without The Driver

    All Jobs this password. Press the Value keys (labeled 3 or 7) to select either or Delete. Print Press the Enter key (labeled 4). Press the On Line key (labeled 0) to exit the menus. Xerox Phaser 5400 Laser Printer...

  • Page 75: Networking

    Connecting to your network Setting a TCP/IP address Your Phaser 5400 printer can be set up on a variety of TCP/ IP networks. There are several ways in which your printer can be assigned a TCP/IP address depending on your network.
  • Page 76 Device status is not available at this time! The print server is not responding, or the Xerox TCP/IP port monitor is not installed on the print server. You should still be able to print to the connected device.
  • Page 77 Networking There are three categories of status messages for the connected device: General status: Ready Printing Warming up Not Ready Unknown Printer State Warning status: Toner Low Paper Low Paper Tray Empty Insert Paper Tray Error condition status: Offline Cover Open Toner Empty Paper jam Output Bin Full...

  • Page 78: Setting A Subnet Mask At The Control Panel

    The IP Address Res menu item in the Ethernet Menu must be set to static before a Default Gateway can be set. Press Menu Up or Menu Down until you see: Menus Ethernet Menu Press Item Up or Item Down until you see: Ethernet Menu Default Gateway Xerox Phaser 5400 Laser Printer...

  • Page 79: Setting Up Appsocket

    It is important to print a Configuration Sheet from the printer to determine the current network settings of your Phaser 5400 printer. The default settings enable all ports, which are suitable for most applications. Refer to page 30 for step-by-step instructions on printing a Configuration Sheet.

  • Page 80: Resetting The Printer

    Press Item Up or Item Down until you see: Job Menu Restart Printer Press Value Up or Value Down until you see: Restart Printer= Press the Enter key (labeled 4). You should see: Restart Printer Please Wait... Power On Initializing... Please Wait Ready Xerox Phaser 5400 Laser Printer...

  • Page 81: Novell Netware Setup

    Networking Novell NetWare setup NetWare 3.1X/4.X/5.0 print server setup The Phaser 5400 printer defaults, in most cases, enable connection to Novell NetWare without adjustment. Review the Configuration Sheet and verify the following settings: Netware is enabled. Frame Type matches the frame type of the desired file server.

  • Page 82: Novell Netware Troubleshooting

    CentreWare DP to set it and reset the printer. Note Setting the Primary Server is extremely important on large networks. If the above quick checks fail to fix the printing problem, refer to the Xerox web site at: www.xerox.com/officeprinting/support. Xerox Phaser 5400 Laser Printer...
  • Page 83 NDS Tree (for NetWare 4.1X NDS and later) is set for the correct NDS tree name. NDS Context (for NetWare 4.1X NDS and later) is set for the correct NDS Context. Print Server (PServer) Name is set for the name selected for this Phaser 5400 printer to act as a print server.
  • Page 84 Networking Novell NetWare software step-by-step Verify that CentreWare DP and a Phaser 5400 printer driver have been loaded on the workstation. In Windows 95/98/Me, Windows NT 4.0, or Windows 2000, double-click on My Computer (you may have changed this name). Open the Printers folder to verify that there is an entry for the type of printer you installed.
  • Page 85 Be certain the printer is enabled and the connector and frame type are correct. If any changes are made, reset the printer from the control panel. Run a test print again. If the test print does not print, refer to the Xerox web site at: www.xerox.com/officeprinting/support.

  • Page 86: Windows Troubleshooting

    CentreWare DP to set it and reset the printer. Note Setting the Primary Server is extremely important on large networks. If the above quick checks fail to fix the Network Print problem, refer to the Xerox web site at: www.xerox.com/officeprinting/support. Xerox Phaser 5400 Laser Printer...

  • Page 87: Windows 95/98/Me Troubleshooting

    Windows 95/98/Me troubleshooting This troubleshooting section assumes: You have loaded a Phaser 5400 printer PCL or PostScript print driver. You have printed and retained a current copy of the Configuration Sheet. From a workstation desktop, use the right-mouse button and select Network Neighborhood.

  • Page 88: Windows Nt 4.X Troubleshooting (Tcp/Ip)

    Windows NT 4.x troubleshooting (TCP/IP) This troubleshooting section assumes: You have loaded a Phaser 5400 printer PCL or PostScript print driver. You have printed and retained a current copy of the Configuration Sheet. Verify these items in the Ethernet Menu area of the Configuration Sheet: IP Address Resolution is set to DHCP, control panel, or RARP/BOOTP (depending on your network configuration).

  • Page 89: Windows Nt 4.X Troubleshooting (Appletalk)

    Windows NT 4.x troubleshooting (AppleTalk) This troubleshooting section assumes: You have loaded a Phaser 5400 printer PCL or PostScript print driver. You have printed and retained a current copy of the Configuration Sheet. Verify this item in the upper left corner of the Configuration Sheet: EtherTalk Name is correct.

  • Page 90: Macintosh Network Setup

    Insert the CD-ROM in your computer’s CD-ROM drive. Double-click on the disk icon. Double-click on the installer icon. Follow the installation instructions when prompted. Note For more up-to-date information on installing your Phaser 5400 printer driver, refer to the ReadMe file. Xerox Phaser 5400 Laser Printer...

  • Page 91: Step-By-Step Setup (Appletalk)

    Restart the printer. Selecting the printer from the Chooser Before you send a print job to the Phaser 5400 printer, make sure that it is selected as the current printer in the Chooser. At the printer, print a Configuration Sheet and note the EtherTalk Name. Refer to the Quick Network Install Guide for instructions.
  • Page 92 Click Setup. Note If you do not use the Phaser 5400 printer driver, you may not be able to take advantage of all of the printer’s features. Before continuing, make sure that the software included with your customer documentation set has been loaded into each Macintosh computer that is sending jobs to the Phaser 5400 printer.

  • Page 93: Macintosh Troubleshooting

    From the Configuration Sheet, verify the Zone. If you have multiple zones on your network, be certain your printer is set to advertise in the desired zone. If you are still unable to print, refer to the Xerox web site at: www.xerox.com/officeprinting/support.

  • Page 94: Unix Network Setup

    For information about the connection and configuration of your printer in UNIX environments, refer to the following documentation also included on your Printer Management Software CD-ROM in the \doc\unix\ folder. For Solaris systems: CentreWare for UNIX Systems User Guide For TTY: TTY Printer Services User Guide Xerox Phaser 5400 Laser Printer...

  • Page 95: Troubleshooting

    Windows driver and driver help system Xerox web sites CentreWare IS Other on-line services Xerox Phaser 5400 Laser Printer CD-ROM Copy of this Troubleshooting Manual User Guide — contains information on solving paper size/type mismatch problems, print quality problems, and media jams.

  • Page 96: Xerox Web Sites

    Downloading printer drivers Finding your local reseller On-line documentation www.xerox.com/officeprinting/infoSMART The infoSMART™ Knowledge Base is the same troubleshooting knowledge database used by Xerox Customer Support staff to provide the latest technical information on: Application issues Networking issues Printer errors Print-quality issues Troubleshooting www.xerox.com/officeprinting/support...

  • Page 97: Maintaining And Cleaning Your Printer

    Troubleshooting Maintaining and cleaning your printer Cleaning the exterior and interior of the printer as described in this section will help keep your printer in optimum working condition. Exterior cleaning Clean the exterior of the printer about once a month, using a soft, slightly damp cloth. For stubborn stains, soak the cloth in a mild detergent solution and squeeze out the excess water before cleaning.

  • Page 98: Interior Cleaning

    15 minutes for the printer to cool off before attempting to clean the interior of the printer. After removing a paper jam or replacing the Laser Print Cartridge, remove any paper scraps and wipe off paper dust with a dry, clean cloth. 3925-102 3925-103 Xerox Phaser 5400 Laser Printer...

  • Page 99: Printing Problems

    Troubleshooting Printing problems Problem: The printer won’t print at all, or a file sent from the client/server won’t print Actions: Check with your network administrator to see that the printer is powered up, connected to the network and that the network is operational. Check the control panel display screen for paper jam, door open, or other messages.

  • Page 100: Problem: The Requested Font For The Job Does Not Print

    If there isn’t an error message on the control panel display, resend the job. If the control panel display says “out of memory,” the job may require additional memory. Contact your dealer for ordering more printer memory. Xerox Phaser 5400 Laser Printer...

  • Page 101: Problem: You Experience Frequent Media Jams

    Problem: You experience frequent media jams Actions: For best reliability and image quality, use Xerox media. Refer to the User Guide for supported types, sizes, and weights. Make sure that the media is dust-free. Dust and dirt can result in poor print quality.

  • Page 102: Diagnostic Led Flash Sequences

    Power OFF the printer, remove and reinstall the DIMM, and Power ON the printer. If still flashing at Power ON, replace the DIMM. An image enhancement fault has occurred. 15 flashes — 1 second —15 flashes...etc. Contact your Customer Support Center. Xerox Phaser 5400 Laser Printer...

  • Page 103: Control Panel Messages

    When the printer’s control panel displays a message, find the message in the following table listed in alphabetical order. If there is a problem, perform the corrective action for resolving the problem. If the problem persists, check the Xerox troubleshooting knowledge database on the web at: www.xerox.com/officeprinting/infoSMART/ or contact your Customer Support Center.
  • Page 104 Power OFF the printer immediately and contact your Customer Support Center. Flash Error A Flash Memory error was found. Format Flash Format flash memory as per the instructions on page 53. If the problem persists, contact your Customer Service Center. Xerox Phaser 5400 Laser Printer...
  • Page 105 Control Panel Messages Error Description and corrective action Flash Full The capacity has been exceeded when loading fonts or macros to the optional flash memory DIMM. Flushing... Tells you that the PostScript print job could not be printed and is being <Job Name>...
  • Page 106 If the problem persists, contact your Customer Support Center. No Jobs The Password Menu has been invoked, a password has been entered, and Press Menu there are no secure jobs with this password in the print queue. Xerox Phaser 5400 Laser Printer...
  • Page 107 Press the Menu keys (labeled 1 or 5) to access another menu. Press the On Line key (labeled 0) to exit the menu system. Print Cartridge The print cartridge is not a Xerox manufactured print cartridge for this OEM ID Mismatch printer.
  • Page 108 The Stacker Bin is not set normally or has failed. Printing using this bin Power Off/On cannot resume. Power OFF the printer. Reinstall the Stacker Output Bin. Power ON the printer. If the problem persists, contact your Customer Support Center. Xerox Phaser 5400 Laser Printer...
  • Page 109 Control Panel Messages Error Description and corrective action Stacker Jam- A paper jam has occurred at the Stacker Bin. Open Rear Cover Open the rear printer cover, then refer back to the control panel for further messages. Toner Low Toner is getting low in the Laser Print Cartridge. Printing will continue without interruption until the cartridge is empty.
  • Page 110 The Fuser has not warmed up yet. This message disappears when the printer is ready. The message displays at Power ON and may display after the cover has been opened for some time or when the printer is exiting Power Saver mode. Xerox Phaser 5400 Laser Printer...

  • Page 111: Appendix A - Xerox Phaser 5400 Laser Printer Specifications

    Appendix A - Xerox Phaser 5400 Laser Printer Specifications Appendix A - Xerox Phaser 5400 Laser Printer Specifications Imaging Method Electro-Photography Exposure System Semiconduction laser beam (laser diode) scanning Image Resolution 600 x 600 dpi 1200 x 1200 dpi 1200 image quality...
  • Page 112 Appendix A - Xerox Phaser 5400 Laser Printer Specifications Factory Provided Features  500-Sheet Standard Input Tray 150-Sheet Multi-Bypass Feeder 500-Sheet Standard Face-down Output Bin IEEE 1284 Bidirectional Parallel Interface USB Interface CentreWare administration software Unidirectional Windows 95/98/Me drivers Bidirectional Windows 2000 drivers...

  • Page 113: Appendix B - Notices And Certifications

    Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user’s authority to operate this equipment.

  • Page 114: Certifications

    Appendix B - Notices and Certifications Certifications...Canada 60 HZ, 115V The equipment is listed by the Underwriters Laboratories, (UL 1950), and approved by Underwriters Laboratories to meet Canadian Standards Association Certification requirements (CSA22.2, No. 950). Xerox Phaser 5400 Laser Printer...

  • Page 115: European Markets

    European Markets Class A The CE marking applied to this product symbolizes Xerox’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated. January 1, 1995 - Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, Approximation of the laws of the member states related to low voltage equipment.

  • Page 116: Safety Extra Low Voltage Approval

    Additions of customer-owned or third-party accessories attached to the system must meet or exceed the requirements listed above. Since this system consists of several modules requiring external connection, it must be installed per the manufacturer’s installation procedure. Xerox Phaser 5400 Laser Printer...

  • Page 117: Appendix C - Unique Printer Commands

    Appendix C - Unique Printer Commands Appendix C - Unique Printer Commands In addition to the standard PCL and PJL printer commands, Xerox has added unique settings for the printer regarding: Paper size selection – see page 101. Paper type selection – see page 102.

  • Page 118: Paper Type Selection

    The first 11 types listed in the table are permanently available on the control panel. The last five types are user-defined (User Type x) and are only available if loaded from Network Administration software with a maximum of 16 characters each. Xerox Phaser 5400 Laser Printer...

  • Page 119: Input Tray Selection

    Appendix C - Unique Printer Commands Input tray selection The following table lists the input sources supported by the printer along with the PCL commands to select them and the source used if a selected option is not installed. Input tray selection commands PCL6 enumeration for Source used if option Paper source...

  • Page 120: Output Selection

    1. The character following the “&” in the command string is the lower case character “L.”. Additional PJL commands The printer supports the standard set of PJL commands. The following table lists the PJL extensions specific to the Xerox Phaser 5400 laser printer. Printer specific PJL commands Function...
  • Page 121 Appendix C - Unique Printer Commands Printer specific PJL commands (cont'd.) Function PJL command Value range Tray Sequence @PJL SET XTRAYSEQUENCE = value OFF, TRAYMBF1, TRAYMBF12, TRAY12,... Low Toner @PJL DEFAULT LOWTONER = value STOP, CONTIUE Novell PServer Name @PJL DEFAULT XPSERVERNAME = 0-47 characters “name“...
  • Page 122 Appendix C - Unique Printer Commands Xerox Phaser 5400 Laser Printer...

  • Page 123: Index

    Index Index menu system see menus automatic tray switching 41 messages 87 - 94 custom size paper 33 bidirectional communications error conditions 60 diagnostics status 60 LED flash sequences 86 steps to enable 59 downloading booklet printing 37 fonts 53 forms 53 macros 53 draft mode 32...
  • Page 124 104 downloading 53 paper size 101 MaiLinx Mail send and receive 47 paper type 102 menus PCL emulation ethernet menu drivers see ethernet menu description 48 PCL menu 14 - 15 PJL commands 104 Xerox Phaser 5400 Laser Printer...
  • Page 125 TCP/IP address 59 Windows tech support 80 Win 95/98/Me troubleshooting 71 temperature for printer xi Win NT 4.x troubleshooting 72 toner reducing usage 17 transparencies picking errors 85 Xerox web sites 80 tray menu 11 - 13 Advanced Features and Troubleshooting Manual...
  • Page 127 7 2 1 P 5 8 0 1 0...

Table of Contents