Troubleshooting; Troubleshooting: Connecting To The Blackberry Administration Service; The Web Browser Displays An Http 404 Or Http 504 Error Message When It Tries To Connect To A Blackberry Administration Service Instance; Troubleshooting: Blackberry Enterprise Server Performance - Blackberry PRD-10459-003 - Enterprise Server For IBM Lotus Domino Administration Manual

Administration Guide

Troubleshooting

Troubleshooting: Connecting to the BlackBerry
Administration Service
The web browser displays an HTTP 404 or HTTP 504 error message when it
tries to connect to a BlackBerry Administration Service instance
Possible cause
You created a BlackBerry® Administration Service pool
using DNS round robin and you stopped the BlackBerry
Administration Service services for the BlackBerry
Administration Service instance that you currently use.
Although you stopped the BlackBerry Administration
Service services, it might take some time before the
BlackBerry Administration Service instance completes
the shutdown process. During this time, if the web
browser sends an HTTP request to the BlackBerry
Administration Service instance, the BlackBerry
Administration Service instance accepts the request
because the connection is still available. However, while
the BlackBerry Administration Service instance
processes the request, it completes its shutdown process
and the connection becomes unavailable. The web
browser displays an error message.
The BlackBerry Administration Service cannot connect
to the BlackBerry Configuration Database.
Troubleshooting: BlackBerry Enterprise Server
Performance
A BlackBerry Enterprise Server that you installed remotely from the
BlackBerry Configuration Database uses an unexpected amount of system
resources and increases wireless network traffic
Possible cause
Possible solution
Wait a few seconds and then try to click a link in the
BlackBerry Administration Service console again. The
web browser redirects you to an instance in the
BlackBerry Administration Service pool that is running
and the web browser displays the login page for the
instance.
Verify the BlackBerry Administration Service can access
the BlackBerry Configuration Database. If necessary,
restart the BlackBerry Configuration Database.
Troubleshooting
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