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Administration Guide
Possible cause
The UMA profile is not configured
correctly.
The BlackBerry device is not
connected to the Wi-Fi® network or
has not registered on a UNC.
Verify whether a BlackBerry device can resolve an IP address
If a BlackBerry® device cannot connect to a Wi-Fi® network, you can determine which connections the BlackBerry
device cannot make to it. You can ping the IP address of another wireless device, the Wi-Fi gateway, a VPN
concentrator, the UNC of the mobile network provider, or the BlackBerry Router.
A user can ping network servers from a BlackBerry device to check the availability and responsiveness of network
servers.
1.
On the BlackBerry device, on the Home screen, click Manage connections.
2.
Click Wi-Fi Options.
3.
Press the Menu key, and click Wi-Fi Tools > Ping.
4.
In the Ping Type field, perform one of the following actions:
• To ping another wireless device, click IP or Name.
• To ping the BlackBerry device, click Self.
• To ping the security gateway, click WLAN Gateway.
• To ping the VPN concentrator, click VPN Concentrator.
• To ping the UNC of the mobile network provider, click UNC.
• To ping the BlackBerry Router, click BBR.
5.
In the Ping to field, type the IP address that you want to ping.
Possible solution
1.
On the BlackBerry device, in the device options, click UMA.
2.
Verify whether a UMA profile exists.
3.
If a UMA profile does not exist, create one using the credentials of the
mobile network provider.
4.
Verify that for the currently selected UMA profile, the mobile network
provider's security gateway certificate field is not empty and is
associated with a certificate for the corresponding mobile network
provider.
1.
On the BlackBerry device, on the Wi-Fi Diagnostics screen, verify that
the BlackBerry device is connected to a Wi-Fi network.
2.
Connect a computer to the wireless access point.
3.
To verify the IP address of the BlackBerry device, on the Wi-Fi
Diagnostics screen, ping the computer.
4.
If you do not receive a response to the ping, the reason for this error
is an issue on the Wi-Fi network.
5.
If you receive a response to the the ping but the BlackBerry device does
not display a success message, check the Status field for a reason for
this error.
Troubleshooting: Connections to the Wi-Fi network
403
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Table of Contents
Troubleshooting
