Troubleshooting: Blackberry Web Desktop Manager; Troubleshooting: Users Cannot Log In To The Blackberry Web Desktop Manager; Troubleshooting: Connections To The Wi-Fi Network; A Blackberry Device Cannot Connect To A Wi-Fi Network - Blackberry PRD-10459-003 - Enterprise Server For IBM Lotus Domino Administration Manual

Administration Guide

Troubleshooting: BlackBerry Web Desktop Manager

Troubleshooting: Users cannot log in to the BlackBerry Web Desktop
Manager
Possible cause
You might have specified an incorrect URL for the
BlackBerry® Configuration Database during the
BlackBerry Administration Service installation process.
You might have specified an incorrect URL for the IBM®
Lotus® Domino® server during the BlackBerry
Administration Service installation process.

Troubleshooting: Connections to the Wi-Fi network

A BlackBerry device cannot connect to a Wi-Fi network

Possible cause
On the BlackBerry® device, Wi-Fi®
connections are not turned on.
A Wi-Fi profile is not configured on
the BlackBerry device.
The BlackBerry device is not in the
wireless coverage area of a wireless
access point that has an SSID that is
stored in one of the profiles on the
BlackBerry device.
The SSID of the access point is not
configured on the BlackBerry device.
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Possible solution
Change the BlackBerry Configuration Database URL.
Change the IBM Lotus Domino server URL.
Possible solution
1. On the BlackBerry device, on the Home screen, click Manage
Connections.
2. Click Wi-Fi Options.
3. In the Wi-Fi field, verify that a checkmark appears.
1. On the BlackBerry device, on the Home screen, click Manage
Connections.
2. In the Wi-Fi field, verify that the name of the Wi-Fi network appears.
If the name does not appear, resend the IT policy to the BlackBerry device,
or instruct the user to configure a Wi-Fi profile on the BlackBerry device.
Move the BlackBerry device into a wireless coverage area.
Check the SSID status indicator in the Wi-Fi status indicator group. The SSID
is case-sensitive.
If the SSID status indicator is not correct, run Set up Wi-Fi in the Setup Wizard
on the BlackBerry device again.
Troubleshooting: BlackBerry Web Desktop Manager