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PRD-07630-011 - Enterprise Server - PC
Blackberry PRD-07630-011 - Enterprise Server - PC Manuals
Manuals and User Guides for Blackberry PRD-07630-011 - Enterprise Server - PC. We have
1
Blackberry PRD-07630-011 - Enterprise Server - PC manual available for free PDF download: Manual
Blackberry PRD-07630-011 - Enterprise Server - PC Manual (69 pages)
Enterprise Server Monitoring Guide Version: 5.0 | Service Pack: 3
Brand:
Blackberry
| Category:
Software
| Size: 1 MB
Table of Contents
Blackberry Enterprise Server
1
Table of Contents
3
1 Blackberry Enterprise Server Monitoring Solution
7
Blackberry Monitoring Service
7
Web Address and User Roles for the Blackberry Monitoring Service Console
9
Web Address for the Blackberry Monitoring Service Console
9
Roles and Permissions for the Blackberry Monitoring Service Console
9
Best Practice: Creating Administrator Accounts that Can Access the Blackberry Monitoring Service Console
10
Overview of the Blackberry Monitoring Service Console
11
Blackberry Device Dashboard
12
Turn on Monitoring for a Blackberry Enterprise Server
13
Turn on Monitoring for a Non-SNMP Server
13
2 Monitoring Blackberry Enterprise Server Components
14
Viewing Configuration Settings and Activity Levels of Data Attributes of Blackberry Enterprise Server Components
14
View Configuration Settings and Activity Levels of Data Attributes of Blackberry Enterprise Server Components
14
Generate a Graph that Shows Data for a Blackberry Enterprise Server Component
14
Data Attributes of the Blackberry Configuration Database
15
Monitor the Blackberry Configuration Database
15
Data Attributes of the Blackberry Configuration Database Connections
15
Monitor Connections to the Blackberry Configuration Database
16
Monitoring Blackberry Enterprise Server Components that You Configured for High Availability
16
Status of Blackberry Enterprise Server Components in the Blackberry Monitoring Service Console after a Failover Occurs
17
Monitoring Hung Threads for the Blackberry Messaging Agent
17
Monitor Hung Threads for the Blackberry Messaging Agent
18
Blackberry Enterprise Server Components that the Blackberry Monitoring Service Cannot Monitor
19
3 Monitoring Blackberry Devices and User Activity
20
Search for a User Account
20
Viewing Configuration Settings and Activity Levels of Data Attributes of Blackberry Device Users
20
View Configuration Settings and Activity Levels of Data Attributes of Blackberry Device Users
20
Monitor User Accounts that Are Not Initialized
21
Blackberry Device Diagnostic Test
21
Run a Diagnostic Test for a Blackberry Device from the Blackberry Monitoring Service Console
22
Run a Diagnostic Test for a Blackberry Device from the Blackberry Device
22
Ping a Blackberry Device
23
4 Using Thresholds to Monitor Blackberry Enterprise Server Components and Blackberry Device Users
24
Creating Thresholds, Rules, and Alarms
24
Rule Types
24
Create a Threshold that You Can Use to Monitor a Blackberry Enterprise Server Component
25
Create a Threshold that You Can Use to Monitor a Data Attribute of a Blackberry Device User
26
Changing and Deleting Rules
27
Changing the Order that Rules Appear in the Blackberry Monitoring Service Console
28
Specify a Threshold Maintenance Window
29
5 Alarms
30
Identifying Alarms
30
Color, State, and Severity of Alarm Icons
30
Identifying Alarms and Alarm Severity in the Alarm Panel
30
Check for Alarms for a Blackberry Enterprise Server Component or Blackberry Device User
31
Managing Alarms in the Alarm Panel
31
Sort Thresholds in the Alarm Panel
31
Suspend and Resume Alarms
32
Delete Alarms
32
6 Configuring Notification Messages
33
Configuring How the Blackberry Monitoring Service Sends Notification Messages
33
Configure the Blackberry Monitoring Service to Send Notification Messages to Email Addresses through a Messaging Server in Your Organization's Environment
33
Configure the Blackberry Monitoring Service to Send SMS Text Messages
33
Changing the Email Address that the Blackberry Monitoring Service Uses to Send PIN Messages
34
Creating Contacts
34
Adding Addresses to the Blackberry Monitoring Service Console so that You Can Create Contacts
34
Create Contacts
36
Change Contact Information
36
Delete Contacts
36
Receiving SNMP Trap Messages
37
Receive SNMP Trap Messages from Blackberry Enterprise Server Instances
37
7 Messages in the Messages Area of the Blackberry Monitoring Service Console
38
Viewing Messages
38
View Messages
38
Delete Messages
38
8 Reports
39
Generating Reports about Blackberry Device Users and Blackberry Enterprise Server Components
39
Generate and View a Default Report about Blackberry Device Users
39
Generate a Custom Report about Blackberry Device Users or a Blackberry Enterprise Server Component
39
Generate a Custom Report Using Report Settings that You Saved
40
View Generated Reports
40
Delete Generated Reports
41
9 Managing Servers
42
Managing Server Maintenance Windows
42
Specify Maintenance Windows
42
Clear Maintenance Windows
42
Configuring SNMP Server Monitoring
43
Test Configuration Settings for Servers that the Blackberry Monitoring Service Uses SNMP to Monitor
43
Change SNMP Port Numbers and Community Names
43
Configuring Non-SNMP Server Monitoring
44
Change How Often the Blackberry Monitoring Service Collects Data from a Server that It Does Not Use SNMP to Monitor
44
Change the Key Store Password for the Certificate that the Blackberry Monitoring Service Console Uses
44
Import a New SSL Certificate for the Blackberry Monitoring Service
45
10 Blackberry Monitoring Service Log Files
47
Changing How Blackberry Monitoring Service Components Create Log Files
47
Change the Maximum Size of the Log File for a Blackberry Monitoring Service Component
47
Change the Logging Level for a Blackberry Monitoring Service Component
47
Create a New Log File for a Blackberry Monitoring Service Component When the Current Log File Reaches the Maximum Size
48
Change the Identifier for the Log File of a Blackberry Monitoring Service Component
48
Prevent a Blackberry Monitoring Service Component from Creating a Daily Log File
48
Change When a Blackberry Monitoring Service Component Deletes Log Files
49
Change the Character Encoding of the Log File for a Blackberry Monitoring Service Component
49
11 Blackberry Threshold Analysis Tool
50
Creating Thresholds Using the Blackberry Threshold Analysis Tool
50
Data Attributes that the Blackberry Threshold Analysis Tool Creates Thresholds for
50
Configuring the Blackberry Threshold Analysis Tool
53
Sample: Blackberry Threshold Analysis Tool Configuration File
53
Running the Blackberry Threshold Analysis Tool
56
Run the Blackberry Threshold Analysis Tool
56
Parameters for Running the Blackberry Threshold Analysis Tool
57
Best Practice: Preventing the Blackberry Threshold Analysis Tool from Overwriting Rules that You Customized
58
12 Using SNMP to Monitor Blackberry Enterprise Server Components and Blackberry Device Users
59
SNMP Components that You Can Use to Monitor Blackberry Enterprise Server Components and Blackberry Device Users
59
SNMP Operations that the Blackberry Enterprise Server Supports
59
Mibs for the Blackberry Enterprise Server
60
Configuring SNMP Monitoring
60
System Requirements: SNMP Monitoring Software and Settings for the SNMP Service
60
Verifying the SNMP Agent Settings in the Registry Editor
61
Compile the MIB for a Blackberry Enterprise Server and Configure the SNMP Management Tool to Receive SNMP Data
61
Configuring SNMP Traps
62
Configure the SNMP Trap Service
62
Error Binding to Trap Port (162), It May Already be in Use
62
13 Troubleshooting
63
Troubleshooting: Blackberry Monitoring Service Connections
63
A User Cannot Log in to the Blackberry Monitoring Service
63
14 Glossary
64
15 Provide Feedback
66
16 Legal Notice
67
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