Appendix A: Troubleshooting; Troubleshooting The Installation Process; The Setup Program Does Not Install A Third-Party Tool Successfully; The "Previous Version Detected But No Database Available" Message Appears - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Getting Started Manual

Appendix A: Troubleshooting

Troubleshooting the installation process

Troubleshooting the installation process

The setup program does not install a third-party tool successfully

1. In the BlackBerry Enterprise Server installation media, open the Tools folder and locate the application that
you want to install.
2. Install the third-party tool manually.
3. Start the setup program again.

The "Previous version detected but no database available" message appears

Verify that the registry keys identifying your BlackBerry Configuration Database are present.
1. On the computer where you plan to install the BlackBerry Enterprise Server, start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE/Research In Motion/BlackBerry Enterprise Server/
Database.
3. Create the following string values (if they do not exist):
Note: These values are case-sensitive.
• DatabaseName: Type the name of the BlackBerry Configuration Database.
• DatabaseServerMachineName: Type the computer name of the database server.
4. Start the setup program again.

The client access license key does not write to the database

1. Cancel the setup program.
2. Log out from the computer.
3. Log into the computer using the same account that you used to start the installation process.
4. Start the setup program again.
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