Managing Organizer Data Synchronization; Managing The Wireless Backup And Recovery Of Organizer Data; Turn Off The Wireless Backup Of Organizer Data For A User Account; Delete Organizer Data For Members Of A User Group From The Blackberry Enterprise Server - Blackberry PRD-10459-003 - Enterprise Server For IBM Lotus Domino Administration Manual

Administration Guide

Managing organizer data synchronization

Managing the wireless backup and recovery of organizer
data
The wireless backup feature backs up user account settings and data from BlackBerry® devices to the BlackBerry®
Enterprise Server automatically. You can use the wireless backup feature to synchronize organizer data to BlackBerry
devices without affecting the performance of your organization's messaging server. You can also use the wireless
backup feature to restore data from the BlackBerry Enterprise Server to the BlackBerry device. By default, wireless
backup is turned on when you activate BlackBerry devices.

Turn off the wireless backup of organizer data for a user account

1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the display name for the user account.
5. Click Edit user.
6. In the Messaging configuration section, click Default configuration.
7. On the Organizer data synchronization tab, in the General section, in the Automatic wireless backup turned on
drop-down list, click No.
8. Click Continue to user information edit.
9. Click Save all.
Delete organizer data for members of a user group from the BlackBerry
Enterprise Server
If the BlackBerry® Enterprise Server is not writing organizer data for members of a user group from their BlackBerry
devices to the BlackBerry Configuration Database correctly, the organizer data on the BlackBerry Enterprise Server
might be corrupted. You can delete the organizer data from the BlackBerry Enterprise Server. This action forces the
BlackBerry devices to synchronize the current organizer data with the BlackBerry Enterprise Server over the wireless
network.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Click View more criteria.
4. In the Group criteria section, in the Specific group drop-down list, click the appropriate group.
5. Click Search.
6. Select all users.
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