Related Manuals for Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE
Summary of Contents for Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE - - MIGRATION GUIDE
- Page 1 Migration Guide BlackBerry Professional Software for Microsoft Exchange Version: 4.1 | Service Pack: 4...
- Page 2 SWD-314931-0912090712-001...
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Page 3: Table Of Contents
Service failed to start, generating error 5305........................BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...... I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business Server......................................Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software...... -
Page 5: About The Blackberry Professional Software
Sametime® or Microsoft® Office Live Communications Server. If the number of BlackBerry device users in your organization increases, or if you find that users need access to more data or to a broader range of applications, you can upgrade from the BlackBerry Professional Software to BlackBerry® Enterprise Server Version 4.1 SP5 or later. - Page 6 The setup application runs a preinstallation tool that verifies that your environment meets the minimum system requirements for the BlackBerry Professional Software. The tool displays the results of the analysis on the screen. It also writes the results in the log files in the following location: <drive>:\Program Files\Research In Motion\Blackberry Enterprise Server\logs \installer.
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Page 7: Migrate To The Blackberry Professional Software
Note: You must restart your server during the installation process. The restart can take several minutes. Log in to the host server for the BlackBerry® Professional Software using the account that you use to administer your existing BlackBerry small business solution. -
Page 9: Troubleshooting The Installation Process
This message appears if you change the client access license (CAL) key for the BlackBerry® Enterprise Server - Small Business Edition to the CAL key for the BlackBerry® Professional Software during the migration process. In addition, the BlackBerry Professional Software does not install successfully. -
Page 10: The Setup Application Prompts For Access To The Installation Media For Microsoft .Net Framework Version 1.1
The registry keys that identify the BlackBerry® Configuration Database must exist in the Registry Editor. On the server that hosts the BlackBerry® Professional Software, on the taskbar, click Start > Run. Type regedit. In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database. -
Page 11: Service Failed To Start, Generating Error 5305
Migration Guide Service failed to start, generating error 5305 Click OK. Service failed to start, generating error 5305 Thiss message appears when you start the Microsoft® Windows® account that runs the BlackBerry® Professional Software. Possible cause Possible solution The Microsoft® Exchange Information Store service was... - Page 12 Migration Guide Service failed to start, generating error 5305 Possible cause Possible solution On the BlackBerry Server tab, click Edit MAPI Profile. On the Advanced tab, in the Logon network security drop-down list, click NT Password Authentication. Click Apply. The Microsoft Windows account that is used to run the Restore the Microsoft Windows account from a backup file, or BlackBerry Professional Software was deleted.
- Page 13 Service failed to start, generating error 5305 Possible cause Possible solution Do not click the Remove Server button at BlackBerry Servers. Removing the server eliminates any possibility of restoring existing user accounts that are serviced by the BlackBerry Professional Software.
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Page 14: Blackberry Router And Blackberry Dispatcher Do Not Install During The Migration Or Upgrade Process
Remove and then re-install the BlackBerry Professional Software. When you re-install the BlackBerry Professional Software, you must specify both the name of the Microsoft® SQL Server® that hosts your existing BlackBerry Configuration Database and the name of the original database (the default name is BESMgmt). -
Page 15: Server
Migration Guide I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business Server I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business Server Possible cause After you install the BlackBerry®... -
Page 17: Adding User Accounts
You create and manage user accounts for the BlackBerry® Professional Software using the BlackBerry Manager. In the BlackBerry Manager, you can use the Add New Users Wizard to create each user account, or you can create each user account manually. For information about creating a user account manually, see the BlackBerry Professional Software Administration Guide. - Page 18 Migration Guide Preconfigured IT policies in the BlackBerry Professional Software IT policy rule Default IT Basic Medium Medium Advanced Advanced policy password password password security IT policy security security IT security IT security (disallow policy policy (disallow application application downloads) IT...
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Page 19: Add A User Account
Changes Add a user account You must set up user accounts on your messaging server before you set up user accounts in the BlackBerry® Professional Software. When you create a user account, you can assign an IT policy to control settings for the account. You can select one of the preconfigured IT policies, or create your own and select it. - Page 20 Migration Guide Add a user account Click Done.
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Page 21: Legal Notice
Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. - Page 22 Migration Guide Legal notice TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON- PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS...
- Page 23 WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server Software, BlackBerry® Desktop Software, and/or BlackBerry® Device Software and may require additional development or Third Party Products and Services for access to corporate applications.
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