Blackberry PROTECT - V1.0 User Manual
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Blackberry PROTECT - V1.0 User Manual

Blackberry PROTECT - V1.0 User Manual

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BlackBerry Protect
Version: 1.0
User Guide

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Summary of Contents for Blackberry PROTECT - V1.0

  • Page 1 BlackBerry Protect Version: 1.0 User Guide...
  • Page 2 SWD-1057537-1208091521-001...

  • Page 3: Table Of Contents

    Set up BlackBerry Protect............................................About the BlackBerry ID............................................Change your BlackBerry ID information......................................... Sign in to the BlackBerry Protect application using a different BlackBerry ID..........................Switch devices using BlackBerry Protect........................................ Delete a device from your BlackBerry Protect account..................................Backing up device data.............................................
  • Page 4 Provide feedback................................................ Legal notice.................................................

  • Page 5: About Blackberry Protect

    (for example, when you need to replace a lost device with a new one). If your device is lost, you can use the BlackBerry Protect web site to help you find your device by viewing its current location, making it ring, or displaying a custom message on the device Home screen.

  • Page 6: Setting Up Blackberry Protect

    App World. You can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your device. If you have a user name and password that you use to manage email addresses on your device, that user name is separate from your BlackBerry ID.

  • Page 7: Sign In To The Blackberry Protect Application Using A Different Blackberry Id

    2. On the left side of the web page, click Your Devices. 3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the device that you want to delete.

  • Page 8: Backing Up Device Data

    Protect backs up your data at the specified frequency when your BlackBerry device is connected to the wireless network and not in use. If your device is turned off or not connected to the wireless network when a backup is due, BlackBerry Protect backs up your data the next time that your device is turned on and connected.

  • Page 9: Change The Types Of Data That Blackberry Protect Backs Up

    Wi-Fi network is not available when a scheduled backup time arrives, BlackBerry Protect backs up your data the next time that your device connects to a Wi-Fi network. If you do not select this option, BlackBerry Protect still backs up your data over a Wi-Fi network when one is available, but if a Wi-Fi network is not available, BlackBerry Protect backs up your data over the wireless network.

  • Page 10: Options For Types Of Data To Back Up

    Change automatic backup options, 6 Options for types of data to back up Contacts Back up all contacts. By default, BlackBerry® Protect does not back up contacts that you synchronize with an email account (such as a Google Mail™ or Yahoo!® email account). Calendars Back up all calendar entries.

  • Page 11: Troubleshooting

    Troubleshooting My data was not backed up Try performing the following actions: • Verify that your BlackBerry®device is connected to the wireless network. • On the Options screen, verify that the Automatically Back Up check box is selected. • On the Options screen, verify that the Only Back Up over Wi-Fi check box is not selected.

  • Page 12: Tracking Your Device's Location

    Your device sends its location only when you request it through the BlackBerry Protect web site or when the battery power level is low; your device does not report its location on a regular basis. However, if you do not want your device to be able to send its location to the BlackBerry Protect web site, you can turn off location tracking in the BlackBerry Protect application on your device, but then you will not be able to view your device's location if it is lost.

  • Page 13: Finding And Protecting A Lost Device

    2. If necessary, click the arrow icon beside the device picture to select the lost device. 3. Click Loud Ring > Loud Ring. If your device is turned off or not connected to the wireless network, BlackBerry Protect makes your device ring the next time it is turned on or connected to the wireless network.

  • Page 14: Display A Message On Your Lost Device

    Display a message on your lost device You can display a custom message on your BlackBerry® device for anyone who finds your device to see, even if your device is locked. On a locked device, the custom message replaces your wallpaper and any existing owner information that appears on your device screen. On an unlocked device, the custom message displays in a dialog box.

  • Page 15: Troubleshooting

    My device does not appear in my BlackBerry Protect account Your BlackBerry® device might be set up to work with a BlackBerry® Enterprise Server. To learn about how your device can be protected against loss or theft, contact your administrator.

  • Page 16: Restoring Data

    Restore data When you restore data, data from the backup is added to any existing data on your BlackBerry®device. For example, if you choose to restore contacts and you already have several contacts on your device, contacts from the backup are added to your existing contacts. If the same contact appears on your device and in the backup, the contact in the backup replaces the one on your device.

  • Page 17: Find More Troubleshooting Information

    User Guide Find more troubleshooting information Find more troubleshooting information To troubleshoot an issue and read knowledge base articles, visit the BlackBerry® Technical Solution Center at www.blackberry.com/btsc.
  • Page 18 User Guide Provide feedback Provide feedback To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
  • Page 19 Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 20 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.

This manual is also suitable for:

Protect 1.0

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